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Remote Night Shift Help Desk Analyst Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

Help Desk - EPIC

$21 - $28.75/hr

Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support ... shift อ Do Ensure timely response of all the tickets raised by the client end user Service ...

ICONMA

Help Desk Phone Analyst

$21 - $28.75/hr

ICONMA is a company seeking an OSS Help Desk Phone Analyst for their Richmond, VA/Remote location. The role involves providing support through troubleshooting and triaging activities for standard ...

AcuityMD

Deal Desk Analyst

OR ยท On-site +1

$100K - $120K/yr

We help MedTech companies understand how their products are used, why customers vary, and identify ... Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US.

Alteryx

Deal Desk Analyst

Florida, NY ยท On-site +1

$69K - $88K/yr

No matter your role, the work you do will help organizations move faster, see more clearly, and ... A monthly Connectivity Plus stipend of $150 to support remote work-related expenses * An annual ...

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier ... analysis of the tickets raised and create an action plan to resolve the problem to ensure right ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

TriOptus LLC

Help Desk Support - Sr - (Remote)

$20.50 - $27.75/hr

Help Desk Support - Sr Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract Provide application support through remote access tools to resolve internal end user issues Monitor and ...

Endeavor Health

IT Service Desk Analyst

Warrenville, IL ยท On-site +1

$26.36 - $39.54/hr

Manages incoming user requests, utilizing help desk tracking software. * Provides users with ... Premium pay such as shift, on call, holiday and more based on an employee's job (This position is ...

First Citizens Bank

Commitment Desk Analyst

Carolina, RI ยท On-site +1

$20.50 - $28.25/hr

Overview This is a remote role that may only be hired in the following locations: North Carolina ... Reviews investor rate lock confirmations for accuracy, appropriate placement, and to analyze ...

First Citizens Bank

Commitment Desk Analyst

Columbia, SC ยท On-site +1

$19 - $26/hr

Overview This is a remote role that may only be hired in the following locations: North Carolina ... Reviews investor rate lock confirmations for accuracy, appropriate placement, and to analyze ...

First Citizens Bank

Commitment Desk Analyst

Columbia, SC ยท On-site +1

$19 - $26/hr

Overview This is a remote role that may only be hired in the following locations: North Carolina ... Reviews investor rate lock confirmations for accuracy, appropriate placement, and to analyze ...

First Citizens Bank

Commitment Desk Analyst

Carolina, RI ยท On-site +1

$20.50 - $28.25/hr

Overview This is a remote role that may only be hired in the following locations: North Carolina ... Reviews investor rate lock confirmations for accuracy, appropriate placement, and to analyze ...

First Citizens Bank

Commitment Desk Analyst

Carolina, RI ยท On-site +1

$20.50 - $28.25/hr

Overview This is a remote role that may only be hired in the following locations: North Carolina ... Reviews investor rate lock confirmations for accuracy, appropriate placement, and to analyze ...

First Citizens Bank

Commitment Desk Analyst

Carolina, RI ยท On-site +1

$20.50 - $28.25/hr

Overview This is a remote role that may only be hired in the following locations: North Carolina ... Reviews investor rate lock confirmations for accuracy, appropriate placement, and to analyze ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

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All JobsRemote Night Shift Help Desk Analyst Jobs

Remote Night Shift Help Desk Analyst information

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How much do remote night shift help desk analyst jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for remote night shift help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Remote Night Shift Help Desk Analyst vs Remote Night Shift IT Support Specialist?

AspectRemote Night Shift Help Desk AnalystRemote Night Shift IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or Cisco CCNA
Work EnvironmentHelp desk ticketing systems, remote troubleshootingNetwork, hardware, and software support, remote and on-site
Industry UsageIT service providers, corporate IT departmentsIT service providers, enterprise IT teams
Common Search IntentBasic troubleshooting, user supportNetwork issues, hardware repairs

The Remote Night Shift Help Desk Analyst primarily handles user support and troubleshooting via ticketing systems, focusing on software and account issues. The Remote Night Shift IT Support Specialist often deals with more technical tasks like network and hardware support. Both roles require similar certifications and are used in similar industries, but the IT Support Specialist typically handles more complex technical problems.

What are the key skills and qualifications needed to thrive as a Remote Night Shift Help Desk Analyst, and why are they important?

To thrive as a Remote Night Shift Help Desk Analyst, you need strong troubleshooting skills, knowledge of computer systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems such as ServiceNow or Zendesk, remote desktop tools, and relevant certifications like CompTIA A+ are commonly required. Excellent communication, patience, and the ability to work independently during off-hours are vital soft skills. These abilities ensure timely resolution of technical issues, consistent user support, and reliable IT operations during critical overnight periods.

What does a Remote Night Shift Help Desk Analyst do?

A Remote Night Shift Help Desk Analyst provides technical support to clients or employees outside of regular business hours, typically during the night. They troubleshoot computer hardware, software, and network issues via phone, chat, or email. Working remotely, they ensure that users receive prompt assistance and that IT systems remain operational overnight. Their responsibilities may also include escalating complex issues to higher-level IT staff and documenting solutions. This role is crucial for organizations that require 24/7 IT support.

What are the typical challenges faced by a Remote Night Shift Help Desk Analyst, and how can they be managed?

Remote Night Shift Help Desk Analysts often encounter challenges such as working independently with limited immediate support, managing high-priority incidents during off-hours, and maintaining alertness throughout the night. To manage these challenges, it's important to establish a consistent sleep schedule, leverage clear communication channels for escalation, and utilize documentation and knowledge bases. Additionally, staying connected with team members through virtual meetings and regular updates helps ensure a collaborative environment, even during night shifts.
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Remote Night Shift Help Desk Analyst jobs near you
Help Desk Technician - REMOTE

Help Desk Technician - REMOTE

Capitol Recruiters Inc.

Washington, DC โ€ข Remote

$50K - $80K/yr

Full-time

This job post hasย expired today.ย Applications are no longer accepted.

Job description

Help Desk Technician - Fully REMOTE - for IT department of a prominent global law firm. **A minimum of one full year or more of relevant experience in a large law firm is required. This role is part of the IT Help Desk professionals delivering gold standard technology experience. The Help Desk Technician provides end user technical assistance and support related to computer systems, hardware, software, and remote access, leading the responsive handling/triage of issues coordinating with cross functional IT staff. Available shifts: Wednesday - Sunday 3:30 pm - 12 am Saturday - Monday 11:30pm - 1pm Saturday - Wednesday 7am - 3:30pm Duties: Technical assistance/support for inquiries related to firm computer systems, hardware, software, and remote access. Respond to support requests over the phone or via email in a professional manner.

Thoroughly document support requests using Help Desk ticketing system. Facilitate issue handling/escalation with cross-functional support staff. Monitor help desk issues working with Help Desk/End User Support management to evaluate potential issues as part of the ITIL/ITSM discipline.

Follow up with customers, provide feedback, and see issues through to resolution. Write tips, frequently asked questions, and knowledge articles for the knowledge base. Remain up to date on Firm technology and systems, policies and procedures through self-guided learning and review of training materials.

Conduct independent research on systems to solve intricate or complex technical problems. Position Requirements: College degree is strongly preferred. Appropriate technical certification(s) preferred. A minimum of one full year or more of relevant experience in a large law firm is required.

Knowledgeable of applications/technologies common to a law firm. Knowledge of best practices for designing/implementing a global, tiered IT support desk model. Working knowledge of ITIL process design for IT Service Management.

Knowledge of leading service desk performance indicators/service level standards. Knowledge of leading service desk technology solutions for IT and non-IT users (e.g., ServiceNow). Excellent attention to detail/organizational skills.

Strong service orientation. Highly motivated and analytical. Excellent attention to detail and debugging skills.

Ability to work independently as well as part of a team. Flexibility to work before and after business hours OT. The salary range is $50k - 80k+ depending on location and experience.

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