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Remote Night Shift Help Desk Analyst Jobs (NOW HIRING)

AssureCare

Service Desk Analyst

$18 - $20/hr

Pay Rate: $18.00-$20.00hr Normal shift: Monday - Friday 10AM - 7PM EST. Training would occur M - F ... Help Desk Institute (HDI) certifications * Information Technology Infrastructure Library (ITIL ...

New

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier ... analysis of the tickets raised and create an action plan to resolve the problem to ensure right ...

Cyber Advisors

Service Desk Analyst

Maple Grove, MN · On-site +1

$45K - $55K/yr

Help to create and maintain up-to-date documentation of existing and new client systems and ... Additional Service Desk Analyst Functions: * Create a great experience for Cyber Advisors' clients ...

World Wide Technology

Service Desk Analyst (3rd Shift)

$22 - $28/hr

If you have any questions or concerns about this posting, please email taposting@wwt.com. #LI-Remote Service Desk Analyst 3rd shift: 1am - 10am CT This role is a Full Time Contingent position meaning ...

New

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

TriOptus LLC

Help Desk Support - Sr - (Remote)

$20.50 - $27.75/hr

Help Desk Support - Sr Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract Provide application support through remote access tools to resolve internal end user issues Monitor and ...

Peraton

Help Desk Manager (Senior)

$86K - $138K/yr

This position is remote and requires an active Secret clearance. * Help Desk Manager Responsible ... Depending on the position, employees may be eligible for overtime, shift differential, and a ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls ... Possesses critical thinking and root-cause analysis skills * Ability to stay on task * Experience ...

Sentinel Blue

Service Desk Analyst II

$55K - $65K/yr

This is a full-time position that is fully remote. This position may require access to technology ... A day in the Service Desk Analyst II role: You will own complex tickets in Halo PSA, including ...

AlphaSense

Analyst, Deal Desk

New York, NY · Remote

$22.50 - $30.75/hr

US-Remote Reports to: Director, Sales Program Management About the Team: The Revenue Operations ... Help maintain team SLAs for timely changes * Assist sales teams in designing quotes and contracts ...

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24 ...

Summit 7 Systems

Service Desk Analyst

Huntsville, AL · Remote

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24 ...

Dine Development Corporation

Help Desk Manager

Collect and analyze Help Desk metrics (response time, mean time to repair, call abandonment rates) and report monthly. * Ensure compliance with AFLCMC/GB4 OKRs and adjust workload priorities to meet ...

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All JobsRemote Night Shift Help Desk Analyst Jobs

Remote Night Shift Help Desk Analyst information

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$14

$24

$35

How much do remote night shift help desk analyst jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote night shift help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Night Shift Help Desk Analyst, and why are they important?

To thrive as a Remote Night Shift Help Desk Analyst, you need strong troubleshooting skills, knowledge of computer systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems such as ServiceNow or Zendesk, remote desktop tools, and relevant certifications like CompTIA A+ are commonly required. Excellent communication, patience, and the ability to work independently during off-hours are vital soft skills. These abilities ensure timely resolution of technical issues, consistent user support, and reliable IT operations during critical overnight periods.

What are the typical challenges faced by a Remote Night Shift Help Desk Analyst, and how can they be managed?

Remote Night Shift Help Desk Analysts often encounter challenges such as working independently with limited immediate support, managing high-priority incidents during off-hours, and maintaining alertness throughout the night. To manage these challenges, it's important to establish a consistent sleep schedule, leverage clear communication channels for escalation, and utilize documentation and knowledge bases. Additionally, staying connected with team members through virtual meetings and regular updates helps ensure a collaborative environment, even during night shifts.

What does a Remote Night Shift Help Desk Analyst do?

A Remote Night Shift Help Desk Analyst provides technical support to clients or employees outside of regular business hours, typically during the night. They troubleshoot computer hardware, software, and network issues via phone, chat, or email. Working remotely, they ensure that users receive prompt assistance and that IT systems remain operational overnight. Their responsibilities may also include escalating complex issues to higher-level IT staff and documenting solutions. This role is crucial for organizations that require 24/7 IT support.

What is the difference between Remote Night Shift Help Desk Analyst vs Remote Night Shift IT Support Specialist?

AspectRemote Night Shift Help Desk AnalystRemote Night Shift IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or Cisco CCNA
Work EnvironmentHelp desk ticketing systems, remote troubleshootingNetwork, hardware, and software support, remote and on-site
Industry UsageIT service providers, corporate IT departmentsIT service providers, enterprise IT teams
Common Search IntentBasic troubleshooting, user supportNetwork issues, hardware repairs

The Remote Night Shift Help Desk Analyst primarily handles user support and troubleshooting via ticketing systems, focusing on software and account issues. The Remote Night Shift IT Support Specialist often deals with more technical tasks like network and hardware support. Both roles require similar certifications and are used in similar industries, but the IT Support Specialist typically handles more complex technical problems.

More about Remote Night Shift Help Desk Analyst jobs
What cities are hiring for Remote Night Shift Help Desk Analyst jobs? Cities with the most Remote Night Shift Help Desk Analyst job openings:
What states have the most Remote Night Shift Help Desk Analyst jobs? States with the most job openings for Remote Night Shift Help Desk Analyst jobs include:
What job categories do people searching Remote Night Shift Help Desk Analyst jobs look for? The top searched job categories for Remote Night Shift Help Desk Analyst jobs are:
Remote Night Shift Help Desk Analyst jobs near you
Infographic showing various Remote Night Shift Help Desk Analyst job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 38% Physical, and 62% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Analyst

Service Desk Analyst

AssureCare

Remote

$18 - $20/hr

Full-time

Posted yesterday

Job description

The Service Desk Analyst is the first level of the support chain and serves as a single point of contact for our end healthcare customers. The Service Desk is directly involved in recording, troubleshooting, resolving or dispatching incident tickets as well as completing tasks and requests. Service Desk technicians also provide first level assistance for CCM software, along with major incident support.
Pay Rate: $18.00-$20.00hr
Normal shift: Monday - Friday 10AM - 7PM EST.
Training would occur M - F 8AM - 5PM and would last approximately 4-6 weeks.
Primary Responsibilities:
  • Provides support via phone, e-mail and chat to employees of AssureCare clients.
  • Proficient with, and provides support for, MedCompass (CCM)
  • Handles 40-50 issues per day efficiently and appropriately.
  • Maintains regular and punctual attendance.
  • Maintains One Note, adding additional information/troubleshooting steps.
  • Effectively manages all created tickets in various ticket states.
  • Follows proper follow-up procedures for created tickets.
  • Proficient with Ring Central, including its Meeting functions.
  • Conducts self in a manner that is consistent with client service expectations.
  • Perform other duties as assigned.

Requirements
Skills / Qualifications:
  • Preferred prior NOC, service desk, or helpdesk support experience
  • Preferred 2 year degree, or technical training (technical school or military)
  • CompTIA certifications
  • Help Desk Institute (HDI) certifications
  • Information Technology Infrastructure Library (ITIL) Foundations v3 or v4
  • Self-starter with excellent organizational, administrative and interpersonal skills
  • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision
  • Excellent oral, written, technical, and business communication skills.
  • Ability to multitask and work in a fast-paced environment.
  • Knowledge of various PC hardware and software applications, including:
  • Operating Systems: Windows 10, MacOS
  • User creations/terminations (tasks/requests)
  • SaaS support - application support (as needed by customer)
  • Service Now or other ticketing systems
  • Word, Excel, PowerPoint, Office365, Outlook, etc.
  • Internet Service Provider (ISP), Cable Modem, and Internet Support.
  • Mobile Device Support - Android or iOS
  • Experience navigating a knowledgebase
  • Must maintain a professional image, attitude, and demeanor
  • Strong customer service orientation
  • Must demonstrate ability to work with others and promote a harmonious working relationship in the Call Center, with other Departments, field personnel, and clients
  • Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery
  • Assist in the creation and maintenance of support documentation including, work instructions/processes/procedures
  • Be ethical, fair, and of high integrity
  • Excellent punctuality and attendance
  • Able to lift devices weighing over 50 lbs

AssureCare® is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and internship. AssureCare® makes hiring decisions based solely on qualifications, merit, and business needs at the time. Furthermore, the Company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship

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