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Remote Night Shift Help Desk Analyst Jobs (NOW HIRING)

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls ... Possesses critical thinking and root-cause analysis skills * Ability to stay on task * Experience ...

Tines

Deal Desk Analyst

OR · Remote

$140K/yr

*This is a remote position that must be based in the United States in the Eastern or Central time ... Help manage order processing and prioritize effectively during periods of high volume, with ...

Global Data Consultants

Service Desk Analyst

Chambersburg, PA · Remote

$20.50 - $27.75/hr

Overview GDC IT Solutions is currently seeking a fully remote Service Desk Analyst. This role is fully remote, however candidates must live in PA or near PA state line so that they can travel in to ...

Pomeroy

Service Desk Analyst Level 1

Hebron, KY · Remote

$17/hr

This position is 100% remote, working Monday-Friday 9am-6pm EST. The pay for this role is $17/hr. General Function: The Service Desk Analyst I will provide first line support for clients. Will be ...

InstantServe LLC

EHR Helpdesk Analyst 1st Shift

$21 - $28.75/hr

Fully remote, 1st shift (7AM-3:30PM EST). Resolves technical issues, manages access, and supports ... or Service Desk).Highly desired0Experience supporting Epic applications (e.g., Ambulatory ...

Pomeroy

Service Desk Analyst Level 1

Hebron, KY · Remote

$17/hr

This position is 100% remote, M-F 11am-8pm EST with a pay of: $17/hr. General Function: The Service Desk Analyst I will provide first line support for clients. Will be responsible for following ...

Summit 7 Systems

Service Desk Analyst

Huntsville, AL · Remote

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24 ...

Airlock Digital

Deal Desk Analyst

Denver, CO · Remote

$107K - $133K/yr

You'll help accelerate deal velocity, support our growth, and empower the sales team to win. Key ... No contact from recruitment agencies, thank you #LI-REMOTE #LI-GP1

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24 ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

Participating in a 24/7 on-call rotation What They're Looking For: * 3+ years of Help Desk ... remote) * Excellent benefits, including 401(k) match and profit sharing * Stable, collegial ...

Tines

Deal Desk Analyst

$140K/yr

This is a remote position that must be based in the United States in the Eastern or Central time ... Help manage order processing and prioritize effectively during periods of high volume, with ...

Yubico Inc.

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

... help build community and connection across Yubico which all employees are welcome to join ... Yubico is looking for an experienced, highly driven and resourceful Deal Desk Analyst that will be ...

The Heritage Group

IT Service Desk Analyst

Indianapolis, IN · Remote

$19.50 - $26.75/hr

The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over ...

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All JobsHelp Desk Analyst JobsRemote Night Shift Help Desk Analyst Jobs

Remote Night Shift Help Desk Analyst information

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$14

$24

$35

How much do remote night shift help desk analyst jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for remote night shift help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Remote Night Shift Help Desk Analyst vs Remote Night Shift IT Support Specialist?

AspectRemote Night Shift Help Desk AnalystRemote Night Shift IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or Cisco CCNA
Work EnvironmentHelp desk ticketing systems, remote troubleshootingNetwork, hardware, and software support, remote and on-site
Industry UsageIT service providers, corporate IT departmentsIT service providers, enterprise IT teams
Common Search IntentBasic troubleshooting, user supportNetwork issues, hardware repairs

The Remote Night Shift Help Desk Analyst primarily handles user support and troubleshooting via ticketing systems, focusing on software and account issues. The Remote Night Shift IT Support Specialist often deals with more technical tasks like network and hardware support. Both roles require similar certifications and are used in similar industries, but the IT Support Specialist typically handles more complex technical problems.

What are the key skills and qualifications needed to thrive as a Remote Night Shift Help Desk Analyst, and why are they important?

To thrive as a Remote Night Shift Help Desk Analyst, you need strong troubleshooting skills, knowledge of computer systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems such as ServiceNow or Zendesk, remote desktop tools, and relevant certifications like CompTIA A+ are commonly required. Excellent communication, patience, and the ability to work independently during off-hours are vital soft skills. These abilities ensure timely resolution of technical issues, consistent user support, and reliable IT operations during critical overnight periods.

What does a Remote Night Shift Help Desk Analyst do?

A Remote Night Shift Help Desk Analyst provides technical support to clients or employees outside of regular business hours, typically during the night. They troubleshoot computer hardware, software, and network issues via phone, chat, or email. Working remotely, they ensure that users receive prompt assistance and that IT systems remain operational overnight. Their responsibilities may also include escalating complex issues to higher-level IT staff and documenting solutions. This role is crucial for organizations that require 24/7 IT support.

What are the typical challenges faced by a Remote Night Shift Help Desk Analyst, and how can they be managed?

Remote Night Shift Help Desk Analysts often encounter challenges such as working independently with limited immediate support, managing high-priority incidents during off-hours, and maintaining alertness throughout the night. To manage these challenges, it's important to establish a consistent sleep schedule, leverage clear communication channels for escalation, and utilize documentation and knowledge bases. Additionally, staying connected with team members through virtual meetings and regular updates helps ensure a collaborative environment, even during night shifts.
What cities are hiring for Remote Night Shift Help Desk Analyst jobs? Cities with the most Remote Night Shift Help Desk Analyst job openings:
What states have the most Remote Night Shift Help Desk Analyst jobs? States with the most job openings for Remote Night Shift Help Desk Analyst jobs include:
Remote Night Shift Help Desk Analyst jobs near you
Infographic showing various Remote Night Shift Help Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Supervisor

Help Desk Supervisor

ITC Federal, Inc.

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Overview
JOB TITLE: Help Desk Supervisor
AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated Litigation Support
POSITION TYPE: Full-Time, Contingent Upon Award
LOCATION: Remote
CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application but must be able to obtain and maintain a Public Trust clearance prior to starting.
BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off
ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers an outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
We are seeking an experienced Help Desk Supervisor to support ITC Federal's work for the U.S. Department of Justice (DOJ) under the anticipated MEGA 6 automated litigation support (ALS) program. This is a fully remote position supporting DOJ's complex litigation mission.
Important: This opening is being established in connection with the MEGA 6 contract vehicle award itself. ITC Federal must still be awarded individual task orders under the vehicle before employees can be onboarded. Accordingly, this position is full-time and contingent upon both contract award and the award of the applicable task order.
POSITION OVERVIEW:
Usually reports to the Application Manager or Lead Project Manager. Supervises staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users, and assists in setting up and operating the end-user support program for major applications in support of specific projects.
PROGRAM CONTEXT:
This position supports the U.S. Department of Justice (DOJ) under the anticipated MEGA 6 procurement. MEGA 6 is expected to continue DOJ's multiple-award contract vehicle for automated litigation support (ALS) services, following the structure of the MEGA 5 contract. These contracts are designed to provide DOJ offices, boards, divisions, and other federal agencies with information technology, professional services, and litigation support tools to manage complex legal proceedings efficiently.
Responsibilities
RESPONSIBILITIES:
  • Supervise staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users.
  • Assist in setting up and operating the end-user support program for major applications in support of specific projects.
  • Set up overall user training programs, particularly for complex applications such as groupware and workflow packages, as well as litigation support and office automation applications.
  • Set up facilities and procedures to ensure responsive support; train staff and establish help desk staffing schedules.
  • Organize, prepare, schedule, and conduct training sessions for audiences that may include attorneys, paralegals, Government Case Managers, client agency staff, and other Contractor employees.
  • Oversee and supervise help desk operations, including answering and responding to user phone calls and installing and troubleshooting litigation support packages on user desktops.
  • Coordinate support with office automation support contractors and staff.
  • Supervise teams providing search, retrieval, and reporting support to client attorneys; translate requests into effective search strategies, design output formats, and help resolve problems related to accessing databases.

Qualifications
REQUIRED:
  • Ability to obtain and maintain a U.S. Government Public Trust clearance prior to start (candidates are not required to be cleared at the time of application).
  • Authorized to work in the United States.
  • Ability to work effectively in a fully remote environment.
  • Hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
  • Expert user of the Government's word processing, spreadsheet, and email systems.
  • Excellent oral and written communication skills.

PREFERRED QUALIFICATIONS:
  • At least two years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance.
  • At least one year of teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications.
  • Prior supervisory experience strongly preferred.
  • At least one year of experience in automated litigation support, and experience with DOJ office automation environments.
  • Certain applications may require certification by the software provider.
  • Undergraduate degree valued.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
  • This is a fully remote position; work is performed from a home office.
  • Must be located in or near the Washington, DC area and available for short-notice on-site meetings.
  • Work is primarily sedentary, performed while using a computer for extended periods of time.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

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