ZipRecruiter

Log In

2

Remote Night Shift Help Desk Analyst Jobs (NOW HIRING)

Netrix Global

Service Desk Analyst

$21 - $28.75/hr

Minimum 1-3 years experience in a Help Desk/Service Desk or other IT role. * Experience with using ... US Remote Work Hours/Shift: Work shift and exact hours would be discussed and agreed to during the ...

New

System One

Help Desk Specialist

Vienna, VA · Remote

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Help Desk Analyst Location: Vienna, VA Type: Contract, long term expected Compensation: $20-25/HR Work Model: Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check ...

Centstone

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Service Desk Support Analyst Location: Minnesota (Remote) Employment Type: Contract Schedule ... help deliver reliable support while ensuring a seamless technology experience for end users.

CBIZ

Service Desk Analyst I

New York, NY · Remote

$22.50 - $30.75/hr

... to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more ... mostly remote support to our MSP clients. The shift is Monday-Friday, 8:00 a.m. - 5:00 p.m. ET ...

Myers and Stauffer

Service Desk Analyst I

New York, NY · Remote

$22.50 - $30.75/hr

... to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more ... mostly remote support to our MSP clients. The shift is Monday-Friday, 8:00 a.m. - 5:00 p.m. ET ...

Terrestris LLC

Remote Help Desk Specialist

  • Medical

  • Life

  • Retirement

  • PTO

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

Alliant Insurance Services

Help Desk Manager (Remote)

$95K - $105K/yr

SUMMARY Responsible for managing the Help Desk to ensure thorough and timely first-level hardware ... REMOTE We are proud to provide comprehensive, high quality employee programs to meet employees ...

New

Tines

Deal Desk Analyst

OR · On-site +1

$127K/yr

*This is a remote position that must be based in the Pacific time zone.* The Role We're hiring a ... Help manage order processing and prioritize effectively during periods of high volume, with ...

ITC Federal, Inc.

Help Desk Supervisor

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: Yes Job Number: R0245340 Location: Doral,FL,US Share job via: Share Help Desk ... Experience tracking, analyzing, and resolving technical incidents systematically using industry ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls ... Possesses critical thinking and root-cause analysis skills * Ability to stay on task * Experience ...

Global Data Consultants

Service Desk Analyst

Chambersburg, PA · Remote

$20.50 - $27.75/hr

Overview GDC IT Solutions is currently seeking a fully remote Service Desk Analyst. This role is fully remote, however candidates must live in PA or near PA state line so that they can travel in to ...

Quantum Metric

Deal Desk Analyst

Los Angeles, CA · Remote

$80K - $100K/yr

As a remote-first company, we understand the importance of building an engaged, diverse, and fun ... Deal Desk Analyst, you will be a key member of the Legal team, partnering closely with Sales ...

Airlock Digital

Deal Desk Analyst

Denver, CO · Remote

$107K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll help accelerate deal velocity, support our growth, and empower the sales team to win. Key ... No contact from recruitment agencies, thank you #LI-REMOTE #LI-GP1

previous pagenext page

Showing results 21-40

All JobsHelp Desk Analyst JobsRemote Night Shift Help Desk Analyst Jobs

Remote Night Shift Help Desk Analyst information

See salary details

$14

$24

$35

How much do remote night shift help desk analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote night shift help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Remote Night Shift Help Desk Analyst vs Remote Night Shift IT Support Specialist?

AspectRemote Night Shift Help Desk AnalystRemote Night Shift IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or Cisco CCNA
Work EnvironmentHelp desk ticketing systems, remote troubleshootingNetwork, hardware, and software support, remote and on-site
Industry UsageIT service providers, corporate IT departmentsIT service providers, enterprise IT teams
Common Search IntentBasic troubleshooting, user supportNetwork issues, hardware repairs

The Remote Night Shift Help Desk Analyst primarily handles user support and troubleshooting via ticketing systems, focusing on software and account issues. The Remote Night Shift IT Support Specialist often deals with more technical tasks like network and hardware support. Both roles require similar certifications and are used in similar industries, but the IT Support Specialist typically handles more complex technical problems.

What are the key skills and qualifications needed to thrive as a remote night shift help desk analyst?

To thrive as a Remote Night Shift Help Desk Analyst, you need strong troubleshooting skills, knowledge of computer systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems such as ServiceNow or Zendesk, remote desktop tools, and relevant certifications like CompTIA A+ are commonly required. Excellent communication, patience, and the ability to work independently during off-hours are vital soft skills. These abilities ensure timely resolution of technical issues, consistent user support, and reliable IT operations during critical overnight periods.

What does a remote night shift help desk analyst do?

A Remote Night Shift Help Desk Analyst provides technical support to clients or employees outside of regular business hours, typically during the night. They troubleshoot computer hardware, software, and network issues via phone, chat, or email. Working remotely, they ensure that users receive prompt assistance and that IT systems remain operational overnight. Their responsibilities may also include escalating complex issues to higher-level IT staff and documenting solutions. This role is crucial for organizations that require 24/7 IT support.

What are the typical challenges faced by a remote night shift help desk analyst, and how can they be managed?

Remote Night Shift Help Desk Analysts often encounter challenges such as working independently with limited immediate support, managing high-priority incidents during off-hours, and maintaining alertness throughout the night. To manage these challenges, it's important to establish a consistent sleep schedule, leverage clear communication channels for escalation, and utilize documentation and knowledge bases. Additionally, staying connected with team members through virtual meetings and regular updates helps ensure a collaborative environment, even during night shifts.

What cities are hiring for Remote Night Shift Help Desk Analyst jobs?

Cities with the most Remote Night Shift Help Desk Analyst job openings:

What states have the most Remote Night Shift Help Desk Analyst jobs?

States with the most job openings for Remote Night Shift Help Desk Analyst jobs include:

Remote Night Shift Help Desk Analyst jobs near you
Infographic showing various Remote Night Shift Help Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Clinical Service Desk - Helpdesk Analyst (US Remote)

NTT DATA Services

Savannah, GA • Remote

$38K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

118th of 224 rated it services

Job description

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders. 

Job Responsibilities Include: 

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 

All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.   

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality 

Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner 

Responsible for driving resolution of incidents on a 24/7 desk 

Read text on computer screens for the duration of the shift 

Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks 

Ensure a quiet, private workspace with high speed, wired internet 

Travel up to 10% of the time, if required 

Lift up to 25 lbs. if needed for equipment setup 

Have a working cell phone for manager communication and Two-Factor Authentication 

Preferred Qualifications: 

All candidates are required to be shift flexible.  Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements. 

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education) 

Minimum of 1 year of technical troubleshooting experience 

High school diploma or equivalent required 

Preferred Skills: 

Experience in a call center environment 

Demonstrate a service philosophy in all interactions with clinicians and colleagues 

Effective communication and interpersonal skills 

Proficient typing and English language skills (both verbally and in writing) 

Strong listening capabilities to fully understand caller’s needs / requests 

Exceptional ability to work optimally in a fast-paced environment 

Basic Qualifications

1 year Call Center-Customer Service-Application support experience

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.  Please note, Temp or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. 

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $38,000 -$45,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.    This position may also be eligible for incentive compensation based on individual and/or company performance.   This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. 

About NTT DATA Services 

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. 

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance. 

What NTT Data employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

NTT DATA logo

About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

View All NTT DATA Jobs

Apply