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Remote Nice Cxone Jobs in Oregon (NOW HIRING)

NICE

Principal AI-Driven Enterprise Support Engineer

OR · On-site +1

Seattle or Hybrid Preferred (Remote Considered) Help Define the Future of AI-Augmented Enterprise ... Own the most complex customer issues across NICE CXone and adjacent technologies * Lead critical ...

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What ... Troubleshoot advanced issues across NICE CXone and related applications * Investigate routing ...

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Remote Nice Cxone information

What is a remote NICE CXone?

A Remote NICE CXone job involves working with NICE CXone, a cloud-based contact center software platform, from a remote location. Professionals in these roles typically handle tasks such as customer service, technical support, or system administration, all using NICE CXone's suite of tools for managing customer interactions. These positions allow employees to assist customers, manage call flows, or support other users of the NICE CXone system, without needing to be physically present in an office. The job requires strong communication skills, familiarity with cloud-based contact center technology, and the ability to troubleshoot issues remotely.

What are the key skills and qualifications needed to thrive as a remote NICE CXone specialist?

To thrive as a Remote NICE CXone Specialist, you need a strong understanding of contact center operations, experience with cloud-based communication platforms, and often a relevant degree or equivalent experience. Familiarity with NICE CXone software, including its analytics, reporting, and integration tools, as well as certifications such as NICE CXone Certified Implementation Engineer, are highly beneficial. Excellent problem-solving skills, attention to detail, and strong communication abilities help in supporting users and optimizing workflows remotely. These skills ensure efficient deployment, support, and continuous improvement of the CXone platform, leading to enhanced customer service and operational performance.

What are some common challenges faced by remote NICE CXone specialists, and how can they be addressed?

Remote NICE CXone specialists often encounter challenges such as coordinating with distributed teams, maintaining seamless communication with stakeholders, and troubleshooting technical issues without onsite support. To address these, it’s important to leverage collaboration tools, establish regular check-ins, and document solutions for recurring issues. Staying updated on NICE CXone platform updates and participating in virtual training sessions can also help specialists remain effective and connected while working remotely.

What is the difference between Remote Nice Cxone vs Remote Nice Cxone Support Specialist?

AspectRemote Nice CxoneRemote Nice Cxone Support Specialist
CredentialsCustomer service, technical support certificationsCustomer service, technical support certifications
Work EnvironmentRemote, call center or support teamRemote, support team, troubleshooting focus
Industry UsageTelecommunications, customer supportTelecommunications, technical support
Job FocusManaging customer interactions with Nice Cxone platformProviding technical support and troubleshooting for Nice Cxone

Remote Nice Cxone roles typically involve managing customer interactions using the Nice Cxone platform, focusing on customer service. In contrast, Remote Nice Cxone Support Specialist positions emphasize technical troubleshooting and support for the platform. Both roles require similar certifications and are common in telecommunications and customer support industries, but their primary focus differs—one on customer engagement, the other on technical assistance.

What are popular job titles related to Remote Nice Cxone jobs in Oregon?

For Remote Nice Cxone jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Nice Cxone jobs in Oregon look for?

The top searched job categories for Remote Nice Cxone jobs in Oregon are:

What cities in Oregon are hiring for Remote Nice Cxone jobs?

Cities in Oregon with the most Remote Nice Cxone job openings:

Remote Nice Cxone jobs near you

Principal AI-Driven Enterprise Support Engineer

NICE

OR • On-site, Remote

Full-time

Re-posted 11 days ago

Job description

Principal AI-Driven Enterprise Support Engineer

Location: Seattle or Hybrid Preferred https://www.nice.com/company/global-locations (Remote Considered)

Help Define the Future of AI-Augmented Enterprise Support

We're searching for a rare type of technical leader.

Someone who can walk into a customer escalation, quickly understand the business impact, navigate complex technical architectures, coordinate engineering resources, and earn executive trust-all while leveraging AI to operate at a level that wasn't possible just a few years ago.

At NICE, we're building a new model for enterprise support.

Our vision combines advanced AI capabilities, deep technical expertise, and strategic customer ownership. We believe the future belongs to engineers who know how to leverage AI-not replace human judgment with it.

As a Principal AI-Driven Enterprise Support Engineer, you'll be one of the architects of that future.

Why This Opportunity Is Unique

This role sits at the intersection of:

  • Enterprise Support Engineering
  • Technical Account Management
  • Customer Advocacy
  • AI-Augmented Operations

You'll engage directly with Fortune 500 customers, influence product direction, help shape support strategy, and establish standards for how AI and human expertise work together to deliver exceptional customer outcomes.

You'll have a seat at the table, not just a ticket queue.

What You'll OwnStrategic Enterprise Account Leadership
  • Serve as a trusted advisor for a portfolio of high-value enterprise customers
  • Build executive and senior technical stakeholder relationships
  • Lead strategic support initiatives and account health reviews
  • Identify operational risks and proactively drive remediation plans
  • Influence customer adoption, retention, and long-term success
Advanced Technical Problem Solving
  • Own the most complex customer issues across NICE CXone and adjacent technologies
  • Lead critical escalations involving integrations, telephony, routing, analytics, APIs, and platform infrastructure
  • Serve as the technical quarterback across Product, Engineering, Support, and Services organizations
  • Drive root-cause analysis and long-term resolution strategies
AI-Powered Operational Excellence
  • Leverage AI-driven insights to scale impact across a broad portfolio
  • Evaluate the effectiveness of support-related AI capabilities
  • Provide direct feedback influencing future AI solutions
  • Establish best practices for AI-assisted support operations
  • Help define frameworks that other engineers will follow
Organizational Leadership
  • Mentor senior engineers and emerging technical leaders
  • Drive improvements to support processes and customer engagement models
  • Influence support strategy at an organizational level
  • Partner with executives and product leadership on customer-driven priorities
What You BringRequired Experience
  • 10+ years supporting enterprise SaaS, cloud, or CCaaS technologies
  • Proven success managing large, complex enterprise customer relationships
  • Deep expertise troubleshooting sophisticated technical environments
  • Experience leading high-severity customer escalations
  • Strong executive presence and customer-facing communication skills
  • Ability to influence across multiple organizations without direct authority
Preferred Qualifications
  • NICE CXone, Genesys, Cisco, Amazon Connect, Five9, or comparable enterprise contact center platforms
  • Technical Account Manager, Principal Support Engineer, Customer Architect, or Solutions Architect background
  • Expertise in APIs, integrations, telephony, routing, analytics, cloud infrastructure, and enterprise applications
  • Experience supporting Fortune 500 organizations
  • Demonstrated use of AI-enabled workflows to improve operational outcomes
The Ideal Candidate

You may currently be a:

  • Principal Support Engineer
  • Senior Technical Account Manager
  • Customer Success Architect
  • Enterprise Solutions Engineer
  • Escalation Manager
  • Contact Center Solutions Expert

What matters most is your ability to combine technical leadership, customer ownership, and AI-enabled execution.

Why Join NICE Now

You'll work with globally recognized brands, influence a strategic company initiative, and help create a role category many organizations haven't yet imagined.

This isn't simply a principal support position.

It's an opportunity to shape how enterprise software companies support customers in the AI era.

The playbook doesn't exist yet.

You'll help write it.

Apply