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Remote Nexus Customer Service Jobs in Riverside, CA

Johnson Service Group

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Customer Service Representative I

Irvine, CA · Remote

CA$18.57/hr

Monday- Friday 9:00am-5:30 pm (Remote) Hourly Rate: $18.57 Qualifications * High School diploma or GED and/or one (1) to three (3) years of experience in customer service within a call center ...

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theLender

Underwriting Team Lead (REMOTE)

Lake Forest, CA · Remote

$57 - $59/hr

Oversee the underwriting process for commercial lending, mortgage servicing, and other financial ... Proven experience working in a fast paced, high volume, customer focused wholesale * lending ...

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All JobsNexus Customer Service JobsRemote Nexus Customer Service JobsRemote Nexus Customer Service Jobs in Riverside, CA

Remote Nexus Customer Service information

See Riverside, CA salary details

$10

$19

$28

How much do remote nexus customer service jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote nexus customer service in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is the difference between Remote Nexus Customer Service vs Remote Technical Support Specialist?

AspectRemote Nexus Customer ServiceRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or IT-related knowledge often preferred
Work EnvironmentCustomer service centers, remote call centersTechnical support centers, remote troubleshooting environments
Employer & Industry UsageRetail, telecom, e-commerce companiesIT firms, software companies, tech support providers
Common Search & ComparisonCustomer service roles, client support jobsTechnical support roles, IT helpdesk jobs

Remote Nexus Customer Service primarily focuses on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills. In contrast, Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, often needing technical certifications or IT knowledge. Both roles are remote and customer-facing but differ in technical complexity and skill requirements.

Is Nexus IT Group legit?

Nexus IT Group is a staffing and consulting firm that offers IT-related job opportunities, including remote customer service roles. It is a recognized company in the industry, but job seekers should verify specific job postings and company reviews to ensure legitimacy before applying.

How does working remotely as a Nexus Customer Service representative impact daily communication with team members and customers?

As a Remote Nexus Customer Service representative, daily communication primarily occurs through digital channels such as email, live chat, and virtual meetings. You’ll regularly collaborate with teammates and supervisors using tools like Slack or Microsoft Teams to discuss customer cases, share updates, and address any challenges. While direct, in-person interaction is limited, the team typically holds regular check-ins to ensure alignment and support. Strong written and verbal communication skills are essential for delivering high-quality customer support and maintaining positive relationships with both customers and colleagues.

Does Concentrix give work-from-home?

Remote Nexus Customer Service roles at Concentrix are typically offered as work-from-home positions, allowing employees to perform their duties remotely. These roles often require strong communication skills and the ability to use customer service tools from a home environment.

What is a Remote Nexus Customer Service representative?

A Remote Nexus Customer Service representative is a professional who provides support to Nexus customers from a remote location, often working from home. Their primary responsibilities include answering customer inquiries, resolving issues, and assisting with Nexus products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and familiarity with the company's offerings. Working remotely allows these representatives to serve clients efficiently while maintaining flexibility in their work environment.

How to make $1000 a week remotely?

Remote Nexus Customer Service roles typically pay hourly wages that can add up to $1000 or more per week with full-time hours, especially if overtime or bonuses are available. Achieving this income may require working multiple shifts, gaining experience, and utilizing skills in communication and problem-solving. Consistent scheduling and high performance can help maximize earnings in remote customer service positions.

What jobs pay 4000 a week without a degree?

Remote Nexus Customer Service roles typically do not pay $4,000 a week; such high earnings usually require specialized skills, experience, or management positions. High-paying jobs without a degree often include sales, real estate, or certain freelance roles, but earning $4,000 weekly consistently generally involves advanced skills or certifications. It's important to research specific roles and industry standards for accurate income expectations.

What are the key skills and qualifications needed to thrive as a Remote Nexus Customer Service representative, and why are they important?

To thrive as a Remote Nexus Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, helpdesk platforms, and ticketing systems is often required. Outstanding active listening, patience, and adaptability help you excel in resolving customer issues and building rapport remotely. These skills are crucial for delivering consistent, high-quality customer support and maintaining customer satisfaction in a virtual environment.
What are popular job titles related to Remote Nexus Customer Service jobs in Riverside, CA? For Remote Nexus Customer Service jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Nexus Customer Service jobs in Riverside, CA look for? The top searched job categories for Remote Nexus Customer Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Nexus Customer Service jobs? Cities near Riverside, CA with the most Remote Nexus Customer Service job openings:
Remote Nexus Customer Service jobs near you
Customer Service Representative I

Customer Service Representative I

Johnson Service Group

Irvine, CA • Remote

CA$18.57/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

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Job description

Johnson Service Group (JSG) is seeking Customer Service Representatives- Call Center.   

Must live in Pacific, Mountain or Central time zone.
Schedule:  Monday- Friday 9:00am-5:30 pm  (Remote)
Hourly Rate:  $18.57

Qualifications

  • High School diploma or GED and/or one (1) to three (3) years of experience in customer service within a call center environment, preferred.
  • Knowledge of Health Benefits and eligibility preferred.
  • Good communication and telephone skills with a very clear and concise speaking voice
  • Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.
  • Moderate keyboarding skills including proficiency with database management. 
  • Ability to adapt to a constantly changing environment.
  • Proficient organizational and time management skills.
  • Fluent in English (oral and written) required. Bilingual in Spanish preferred. 
  • Internet access provided by a cable or fiber provider with 40 MB download and 20MB upload speeds 
  • Home router with wired Ethernet (wireless connections and hotspots are not permitted).
  • A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)

Duties And Responsibilities

Customer Advocate

  • Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims in a confidential, professional, and ethical manner.
  • Analyze problems and provide information/solutions.
  • Research and resolve aged Customer Service open calls within company standards.
  • Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information.
  • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Be accountable, when you uncover an issue or trend, for actually helping, assess and report what is happening in terms of impact, making improvements, and course correcting along the way.

Call Center Support

  • Document information, activities, and changes in the database and inquiry outcomes for accurate tracking and analysis.
  • Research and analyze data to address operational challenges and customer service issues.
  • Provide external and internal customers with requested information, including difficult and upset customers. 
  • Meet and maintain Quality and Telephone Performance measures per customer service performance report.
  • Communicate with the appropriate departments and identify service issues.
  • Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses. 
  • Identify, initiate, and implement at least one process improvement and/or innovation annually 

Company Description

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We offer medical, dental, vision, life insurance options, paid time off, 401(k), weekly pay, and more.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Johnson Service Group logo

About Johnson Service Group

Sourced by ZipRecruiter

Johnson Service Group, Inc. (JSG) is a leader in the staffing and consulting services industry, with over 39 years of experience investing in people and companies. We can be found locally in more than 30 offices throughout the United States and Canada and make connections throughout North America. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs. Which is why we have recently expanded our consulting services to include information technology consulting in addition to our wide array of staffing services.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Westmont, IL, US

Year founded

1984

Social media

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