We're always thinking about what's next, about how we can innovate and inspire, and about how we ... representatives * Deep focus on execution, follow-through, accountability, and results
We're always thinking about what's next, about how we can innovate and inspire, and about how we ... representatives * Deep focus on execution, follow-through, accountability, and results
We're always thinking about what's next, about how we can innovate and inspire, and about how we ... representatives * Deep focus on execution, follow-through, accountability, and results
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Remote Next Rep information
What is the difference between Remote Next Rep vs Remote Customer Service Representative?
| Aspect | Remote Next Rep | Remote Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer experience in sales or customer support | High school diploma or equivalent; customer service experience often preferred |
| Work Environment | Remote, often in sales or lead generation settings | Remote, in customer support or service centers |
| Employer & Industry Usage | Used mainly in sales-driven industries like telecom, tech, and retail | Common across various industries including retail, healthcare, and tech |
| Common Search & Comparison Intent | Looking for sales-focused remote roles | Seeking customer support roles with remote options |
The Remote Next Rep typically focuses on sales, lead generation, and client outreach, requiring some sales experience. In contrast, a Remote Customer Service Representative primarily handles customer inquiries and support, emphasizing communication skills. Both roles are remote and often share similar credentials, but they serve different functions within organizations.

Sr. Director, Technical Program Management (Remote-Eligible)
Richmond, VA • On-site, Remote
Full-time
Re-posted 24 days ago
Capital One rating
7.7
Based on 146 frontline employees who took The Breakroom Quiz
93rd of 170 rated banks
Job description
Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?
About Capital One: At Capital One, we're changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We're dedicated to helping foster a world where everyone has an equal opportunity to prosper.
We're a bank, but we don't think like one. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in.
About the Team:
Enterprise Platforms Technology (EPTech) comprises many of Capital One's most important enterprise platforms. We establish practices for building technology solutions across the company and deliver capabilities that exemplify those practices. As a TPM in EPTech, you will leverage your technical acumen and engineering experience to drive the strategy and execution of large-scale, technically complex, cross-functional programs aligned with Capital One's business priorities. You'll break down complexity and organizational silos, influence roadmaps, dive deep into system design and architecture, make technical tradeoffs, drive platform consolidation, and identify, resolve, define, and escalate mitigation plans for hard technical dependencies.
Our TPM Sr. Directors have:
Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
Experience building and leading a world-class team of technical program managers with a mission to power real-time, intelligent experiences for our customers and associates
Lead technology focused discussions with senior leadership by providing valuable insights and recommendations that guide technology-based decisions
Exceptional communication and collaboration skills
Excellent problem solving and influencing skills
A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker
Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives
Deep focus on execution, follow-through, accountability, and results
Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners
"Capital One is open to hiring a Remote Employee for this opportunity."
Basic Qualifications
Bachelor's Degree
At least 9 years of experience managing technical programs
Preferred Qualifications
9+ years of experience designing and building data-intensive solutions using distributed computing.
5+ years of experience in building distributed systems & highly available services using cloud computing services/architecture - preferably using AWS
5+ years of building & leading experienced TPM team
5+ years experience building highly scalable mobile products & platforms
5+ years of experience with Agile delivery
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $245,100 - $279,800 for Sr. Director, Technical Program ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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