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A new role can expand your knowledge and your network, and help you learn more about our business. If you think this opportunity is a fit for your career you should apply. If you are not sure you can have a conversation with your manager.

Do you pride yourself on finding solutions and solving problems, by being a good listener and critical thinker? This is your opportunity to give those passions and talents new purpose by applying them to meaningful work at The Hartford. The Senior Ability Analyst primarily investigates claims to make timely, accurate and customer focused initial and ongoing Long Term Disability benefit determinations using vocational, medical, and financial claim management. The Senior Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies, and procedures, and statutory, regulatory and ethics requirements. Claim complexity varies depending on tenure in role, which may be inclusive of working with customers with behavioral health/mental illnesses and terminal diagnoses.

*This position supports our GRP business, and we will only consider applicants who are currently GRP STD Analysts at this time.*
Work Arrangements: This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford CT) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
Training Hours: Core business hours M-F
Length of Training: 6 - 8 weeks
Work Hours After Training: Core business hours
Responsibilities:
Obtain information from the claimant, employer, and medical provider(s) to make Long-Term Disability decisions
Analyze medical and financial information to determine eligibility for benefits
Provide exceptional customer service using professional written and verbal communication skills
Maintain a dedication to meeting the expectations and requirements of internal and external customers
Help to create a positive team environment that is inclusive to all employees
Qualifications:
2+ years of claim experience preferred
Excellent time management and organizational skills
Detail-oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity expectations
An ability to adapt to new ideas and situations
Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously
High School Diploma/GED is required
Additional Information:
For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

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