The successful candidate will be required to demonstrate flexibility to support weekend maintenance and engineering changes as needed. Responsibilities: * Support and administer Cisco Webex Calling ...
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The successful candidate will be required to demonstrate flexibility to support weekend maintenance and engineering changes as needed. Responsibilities: * Support and administer Cisco Webex Calling ...
The successful candidate will be required to demonstrate flexibility to support weekend maintenance and engineering changes as needed. Responsibilities: * Support and administer Cisco Webex Calling ...
The successful candidate will be required to demonstrate flexibility to support weekend maintenance and engineering changes as needed. Responsibilities: * Support and administer Cisco Webex Calling ...
Weekend Cisco Webex information
What does a Weekend Cisco Webex specialist do?
A Weekend Cisco Webex specialist is responsible for managing, supporting, and troubleshooting Cisco Webex video conferencing services during weekends. Their duties include scheduling meetings, assisting users with connectivity issues, ensuring the security and smooth operation of virtual events, and providing technical support. They often work with organizations that require round-the-clock or after-hours support for remote collaboration tools.
What are the typical responsibilities of a Weekend Cisco Webex support specialist, and how do weekend shifts differ from weekday operations?
A Weekend Cisco Webex support specialist is primarily responsible for providing technical assistance, troubleshooting, and user support for Webex meetings, webinars, and events during weekend hours. Weekend shifts often involve handling urgent issues, supporting live events, and addressing user queries in real-time, sometimes with fewer on-site resources or colleagues compared to weekdays. This role requires strong problem-solving skills, the ability to work independently, and effective communication with both end-users and technical teams. Additionally, weekend specialists may collaborate remotely with global teams or escalate issues to on-call engineers when necessary.
What are the key skills and qualifications needed to thrive as a Cisco Webex specialist, and why are they important?
To thrive as a Cisco Webex Specialist, you need strong knowledge of video conferencing systems, network troubleshooting, and unified communications, generally supported by relevant IT certifications such as Cisco Certified Network Associate (CCNA) or Cisco Webex certifications. Familiarity with Webex Control Hub, integration tools, and security protocols is typically required. Excellent problem-solving, customer service, and communication skills help you support users and resolve issues efficiently. These skills are important to ensure seamless collaboration, minimize downtime, and deliver a positive user experience in virtual meeting environments.
What is the difference between Weekend Cisco Webex vs Weekend Network Support Specialist?
| Aspect | Weekend Cisco Webex | Weekend Network Support Specialist |
|---|---|---|
| Certifications | CCNA, Cisco Webex certifications | CompTIA Network+, Cisco certifications |
| Work Environment | Remote/On-site support for Webex meetings | Remote/On-site troubleshooting of networks |
| Industry Usage | IT, telecommunications, corporate communication | IT, networking, enterprise support |
Weekend Cisco Webex roles focus on supporting and managing Webex collaboration tools, requiring Cisco certifications and experience with virtual meeting platforms. Weekend Network Support Specialists handle broader network issues, often requiring similar certifications but with a focus on network infrastructure. Both roles serve in IT environments but differ in specific technical focus and daily tasks.
What are the most commonly searched types of Cisco Webex jobs in Arizona?
The most popular types of Cisco Webex jobs in Arizona are:
What are popular job titles related to Weekend Cisco Webex jobs in Arizona?
For Weekend Cisco Webex jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Weekend Cisco Webex jobs in Arizona look for?
The top searched job categories for Weekend Cisco Webex jobs in Arizona are:
What cities in Arizona are hiring for Weekend Cisco Webex jobs?
Cities in Arizona with the most Weekend Cisco Webex job openings:
Job description
Company Description
Additional Information
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
The Senior UC Engineer will be part of Global Unified Communications Engineering team, supporting the design, delivery, and operational health of enterprise Unified Communications and Collaboration platforms across the Americas region. The role focuses on Cisco Webex Calling, Webex Contact Center, Voice Recording, Trading Turret (IPC Connexus), Telecom Service Provider relationships, and SIP Trunking, working closely with business units and stakeholders to ensure platforms remain reliable, secure, and well supported.
The candidate will serve as a key point of contact for incident management and vendor escalation across UC platforms, partnering with Cisco, telecom carriers, and other vendors to resolve issues quickly and minimize service impact. The role also involves supporting Red Sky (E911) emergency calling services and Microsoft Teams Meetings, monitoring platform health through observability and logging tools such as Splunk, and managing Call Detail Records (CDR) for reporting, troubleshooting, and compliance purposes.
The successful candidate will be required to demonstrate flexibility to support weekend maintenance and engineering changes as needed.
Responsibilities:
- Support and administer Cisco Webex Calling and Webex Contact Center platforms in production.
- Manage and support Voice Recording platforms and ensure compliance with recording requirements.
- Support Trading Turret systems (IPC Connexus) for trading floor voice communications.
- Manage relationships and technical coordination with Telecom Service Providers.
- Configure, support, and troubleshoot SIP Trunking connectivity across the environment.
- Lead incident management for UC platform issues, including triage, escalation, and resolution.
- Own vendor escalation processes for Cisco, telecom carriers, and other UC vendors.
- Coordinate with business units and stakeholders on UC service requirements, changes, and incidents.
- Support Red Sky (E911) emergency calling services and compliance requirements.
- Support Microsoft Teams Meetings and related collaboration services.
- Monitor UC platform health using observability and logging tools (Splunk).
- Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance.
- Demonstrate flexibility to work weekends and off-hours as needed to support planned engineering changes, maintenance windows, and critical deployments.
- Continuously enhance documentation quality and drive knowledge-sharing practices across the team to reduce tribal knowledge and improve onboarding.
- 10+ years of experience in Unified Communications engineering/support roles.
- Hands-on experience with Cisco Webex Control Hub administration.
- Strong knowledge of Webex Calling and Webex Contact Center architecture.
- Familiarity with voice recording functionality and platforms.
- Knowledge of network connectivity fundamentals as they relate to UC services.
- Basic knowledge of network routing and bandwidth management.
- Experience with UC observability and monitoring practices.
- Experience with Splunk logging for UC platform monitoring.
- Experience with CDR (Call Detail Record) management and analysis.
- Experience with SIP Trunking and Telecom Service Provider coordination.
- Experience with incident management and vendor escalation processes.
Nice to have:
- Ability to use Copilot and other AI productivity tools to improve efficiency and productivity in day-to-day engineering and support work
- Experience with trading floor communications/turret systems (IPC Connexus or similar) is a plus.
- Experience with E911 solutions (Red Sky or similar) is a plus.
- Experience working with Microsoft Teams Meetings/collaboration platforms.
- Relevant Cisco certifications (e.g., CCNP Collaboration or similar) preferred.
Additional Information
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.