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Remote Msp System Engineer Jobs in Michigan (NOW HIRING)

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role ... Perform system maintenance, patching, and updates across client environments * Collaborate with ...

Gentex

Software Systems Engineer

Zeeland, MI · On-site +1

$159K - $188K/yr

This role is not eligible for remote work. WHAT YOU'LL DO * Consistently execute the processes for ... Bachelor's degree in Systems, Electrical, Computer or Mechanical Engineering or a related field ...

Gentex

Software Systems Engineer

Grand Rapids, MI · On-site +1

$166K - $196K/yr

This role is not eligible for remote work. WHAT YOU'LL DO * Consistently execute the processes for ... Bachelor's degree in Systems, Electrical, Computer or Mechanical Engineering or a related field ...

Thrive

Systems Administrator

Holland, MI · On-site +1

Position Overview System Administrators provide remote support across diverse, multi-tenant ... for engineers within the team, while maintaining clear client communication. Thrive seeks ...

Harris

(Remote) Senior Software Engineer

Wyoming, MI · Remote

$111K - $146K/yr

You will be responsible for providing accurate effort estimates, identifying system and process ... This remote role welcomes candidates anywhere in the US. Salary: 110K - 135K What your impact will ...

Harris

(Remote) Senior Software Engineer

Wyoming, MI · Remote

$111K - $146K/yr

You will be responsible for providing accurate effort estimates, identifying system and process ... This remote role welcomes candidates anywhere in the US. Salary: 110K - 135K What your impact will ...

Deloitte

System Test and Validation Lead

Detroit, MI · On-site +1

Bachelor's degree in business, information systems, computer science, engineering, or equivalent ... This compensation range is specific to a remote role and takes into account the wide range of ...

Deloitte

System Test and Validation Lead

Detroit, MI · On-site +1

Bachelor's degree in business, information systems, computer science, engineering, or equivalent ... This compensation range is specific to a remote role and takes into account the wide range of ...

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Remote Msp System Engineer information

What is a Remote MSP System Engineer?

A Remote MSP (Managed Service Provider) System Engineer is an IT professional who manages, maintains, and supports computer systems, networks, and infrastructure for client organizations from a remote location. They are responsible for monitoring system performance, troubleshooting issues, deploying updates, ensuring security, and assisting with IT projects. Working for an MSP means they often support multiple clients across different industries, providing proactive and reactive technical support. Their goal is to ensure clients’ IT environments run smoothly and securely without the need for on-site presence.

What are the key skills and qualifications needed to thrive as a remote MSP system engineer?

To thrive as a Remote MSP System Engineer, you need expertise in network administration, troubleshooting, and systems integration, usually backed by a degree in IT or related certifications like CompTIA Network+, Microsoft, or Cisco credentials. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms such as Azure or AWS is typically required. Exceptional problem-solving abilities, time management, and strong communication skills help you efficiently support clients and collaborate with distributed teams. These skills are crucial to ensure reliable IT service delivery, rapid issue resolution, and positive client experiences in a remote managed services environment.

How does a remote MSP system engineer typically collaborate with clients and internal teams to resolve technical issues?

As a Remote MSP System Engineer, you'll work closely with both client representatives and your internal support team to diagnose, troubleshoot, and resolve a variety of IT issues. Communication is often managed through ticketing systems, remote desktop tools, and regular video or phone meetings. It's common to prioritize tasks based on urgency, escalating complex problems to senior engineers or specialized teams when needed. Building strong relationships with clients and maintaining clear, proactive communication are key to ensuring high-quality service and customer satisfaction.

What is the difference between Remote Msp System Engineer vs Remote Msp Network Engineer?

AspectRemote Msp System EngineerRemote Msp Network Engineer
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft Certified
Work EnvironmentManaged service providers, client sites, remote supportManaged service providers, client sites, remote support
Employer & Industry UsageIT service providers, MSP companiesIT service providers, MSP companies
Common Search & ComparisonYesYes

The Remote Msp System Engineer primarily focuses on managing and supporting client systems, servers, and infrastructure, while the Remote Msp Network Engineer specializes in designing, configuring, and troubleshooting network infrastructure. Both roles often require similar certifications and work environments within MSP companies, but their core responsibilities differ in scope—system engineers handle broader IT environments, whereas network engineers focus specifically on network components.

What are popular job titles related to Remote Msp System Engineer jobs in Michigan?

For Remote Msp System Engineer jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Msp System Engineer jobs in Michigan look for?

The top searched job categories for Remote Msp System Engineer jobs in Michigan are:

What cities in Michigan are hiring for Remote Msp System Engineer jobs?

Cities in Michigan with the most Remote Msp System Engineer job openings:

Remote Msp System Engineer jobs near you
Infographic showing various Remote Msp System Engineer job openings in Michigan as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Level 2 Service Desk Support

GDI Infotech

Ann Arbor, MI • Remote

Full-time

Posted 20 days ago

Job description

This is a remote position.

IT Support Engineer II (Remote) – Managed Services (MSP)

About the Role

We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing team in a fully remote capacity. This role is ideal for a technical professional who thrives in a fast-paced Managed Service Provider (MSP) environment, supporting a diverse client base across multiple industries.

As a Level 2 support engineer, you will act as a key escalation point, responsible for troubleshooting complex technical issues, delivering high-quality support, and ensuring client systems remain secure, stable, and optimized.

Key Responsibilities

  • Provide Level 2 technical support for desktops, servers, networks, and cloud environments
  • Troubleshoot and resolve escalated issues related to Windows OS, Active Directory, Office 365, and networking
  • Support and administer Microsoft 365, Azure, and other cloud-based solutions
  • Diagnose and resolve issues involving VPNs, firewalls, switches, and wireless networks
  • Manage user accounts, permissions, and security policies
  • Perform system maintenance, patching, and updates across client environments
  • Collaborate with Level 1 and Level 3 engineers to ensure timely resolution of incidents
  • Document issues, resolutions, and processes in the ticketing system
  • Participate in onboarding/offboarding of client employees and device provisioning
  • Assist with implementations, upgrades, and infrastructure projects as needed
  • Provide excellent customer service and communicate effectively with technical and non-technical stakeholders

Required Qualifications

  • 3–5+ years of experience in IT support, preferably within an MSP environment
  • Strong knowledge of Windows Server, Active Directory, and Microsoft 365
  • Experience with network troubleshooting (DNS, DHCP, TCP/IP, VPNs)
  • Familiarity with RMM and PSA tools (such as ConnectWise, Autotask, or similar)
  • Experience supporting remote users and distributed environments
  • Ability to manage multiple priorities in a fast-paced, ticket-driven environment
  • Strong documentation and communication skills

Preferred Qualifications

  • Experience with Azure, AWS, or other cloud platforms
  • Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications
  • Exposure to cybersecurity best practices and tools
  • Previous experience working in a client-facing consulting or MSP role

What We Offer

  • Fully remote work environment
  • Opportunity to work with a wide range of technologies and clients
  • Fast-paced, collaborative team culture
  • Career growth and advancement opportunities
  • Competitive compensation and benefits package