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Remote Msp Help Desk Jobs in Manhattan, NY (NOW HIRING)

QuickTeam

Head of Customer Support

Lawrence, NY · On-site +1

Remote / Flexible Type: Full-Time Starting Salary: Commensurate with experience Hours : Must be ... Set up and manage the help desk platform (Freshdesk, Zendesk, or similar) * Create efficient ticket ...

QuickTeam

Head of Customer Support

Lawrence, NY · Remote

Remote / Flexible Type: Full-Time Starting Salary: Commensurate with experience Hours : Must be ... Set up and manage the help desk platform (Freshdesk, Zendesk, or similar) * Create efficient ticket ...

Homefield IT

Escalation Technician

Manhattan, NY · On-site +1

... and document the help desk request problem-solving process, including all successful and ... Perform remote fixes at the desktop level, including installing and upgrading software ...

AdQuick

Customer Support Specialist (Remote)

New York, NY · Remote

$80K - $85K/yr

Customer Support Specialist Location: [Remote] Reports to: [Senior Manager, Technical Operations ... Experience with a help desk tool (Zendesk, Intercom, Front, HubSpot, or similar) * Patience and ...

Cole Haan

Network Engineer (Remote)

Essex Fells, NJ · Remote

TITLE: IT Network Engineer (Remote) JOB MISSION: Reporting to the Director, IT Operations, the ... Help Desk Support:Provide second and third-level support for network-related issues escalated from ...

BairesDev

IT Support Analyst - Remote Work

Manhattan, NY · On-site +1

... Help Desk team and provide technical support and advice to IT users. This is an excellent opportunity to be one of the key members of our Engineering team and position yourself for unique career ...

Nexus Technologies LLC

vCIO

New York, NY · Remote

NexusTek is a U.S based, managed IT service provider (MSP) to small and medium sized ... connectivity, help desk, performance monitoring, data security, disaster recovery ...

Nexus Technologies LLC

vCIO

New York, NY · Remote

NexusTek is a U.S based, managed IT service provider (MSP) to small and medium sized ... connectivity, help desk, performance monitoring, data security, disaster recovery ...

FIS

Director - IT Vendor Management

New York, NY · Remote

$161.05K - $273.79K/yr

Oversee vendor service delivery across infrastructure, help desk, application development, and ... Deep understanding of contingent labor programs, MSP models, and VMS tools (Beeline, etc.) * Proven ...

Worldpay, Inc.

Director - IT Vendor Management

New York, NY · Remote

$161.05K - $273.79K/yr

Oversee vendor service delivery across infrastructure, help desk, application development, and ... Deep understanding of contingent labor programs, MSP models, and VMS tools (Beeline, etc.) * Proven ...

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Remote Msp Help Desk information

See Manhattan, NY salary details

$25.9K

$68.3K

$102.6K

How much do remote msp help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for remote msp help desk in Manhattan, NY is $68,306.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $79,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote MSP Help Desk technician, and why are they important?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is a Remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

What are the most commonly searched types of Msp Help Desk jobs in Manhattan, NY? The most popular types of Msp Help Desk jobs in Manhattan, NY are:
What are popular job titles related to Remote Msp Help Desk jobs in Manhattan, NY? For Remote Msp Help Desk jobs in Manhattan, NY, the most frequently searched job titles are:
What job categories do people searching Remote Msp Help Desk jobs in Manhattan, NY look for? The top searched job categories for Remote Msp Help Desk jobs in Manhattan, NY are:
What cities near Manhattan, NY are hiring for Remote Msp Help Desk jobs? Cities near Manhattan, NY with the most Remote Msp Help Desk job openings:
Remote Msp Help Desk jobs near you
Infographic showing various Remote Msp Help Desk job openings in Manhattan, NY as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $68,306 per year, or $32.8 per hour.
Product Support Analyst - Overnight Shift - Maintenance Monitoring Center - Lower Manhattan, NY

Product Support Analyst - Overnight Shift - Maintenance Monitoring Center - Lower Manhattan, NY

Adaptation

New York, NY • On-site, Remote

$21.50/hr

Full-time

Posted 28 days ago

Job description

We are looking for multiple Help Desk/IT Product Support Analysts to join our Overnight Shift to help support a large IT Support Team program.
Location: After a two-week training period onsite in Lower Manhattan, position will be fully remote in the meantime, with the expectation that the job will eventually be full time onsite.
Job Requirements:
• Outstanding verbal and written communication skills required to relay technical requirements between lane technicians, product specialists, supervisors, and system administrators.
• Perform data analytics for all facilities in real time, quickly and accurately identify issues, issue timely alerts to key personnel, and follow through to ensure the issues are properly resolved and documented.
• Maintain an exceptional level of service and adhere to contractual customer performance requirement. Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service.
• Monitor email and phone communication (both internal and external) to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies.
• Using available tools, ascertain the root causes to identify issues. Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff.
• Log and track calls and maintain history records and related problem documentation.
• Attention to detail both in communications and monitoring requirements for production systems.
• As required and instructed by management, identify trends, causes and effects, etc. and recommend enhancements to better or outperform Key Performance Indicators (KPI).
• As required and instructed by management, assess internal reports to spot system shortcomings and/or recommend system maintenance to mitigate performance degradation.
• Identify problems to efficiently mitigate system downtime in a timely manner.
• Direct and provide remote support for Lane Technicians to ensure seamless system operations.
• Maintain an exceptional level of service and adhere to required customer performance requirements to keep the department contractually compliant.
• Shift assignments are determined by the MMC Manager.
Required Skills & Experience:
o One Help Desk System or equivalent help desk tracking software.
o Basic MS Office Software Experience, specifically - Excel, Word, Teams
Education: High school diploma or general education degree (GED) required, post High School education in a technical or analytical field preferred.
Pay: $21.50 hourly
ABOUT ADAPTATION
Join ADAPTATION as we are building a strong Product Support Analyst team. We provide public sector and Fortune 500 companies with transformation consulting services to help understand new ways of working. We partner with our clients, integrators and technology experts to enable us to focus on our core competency - people and their journey through transformation.
www.adaptation-inc.com

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