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Remote Msp Help Desk Jobs in Long Beach, CA (NOW HIRING)

Red Cup IT Inc

Technical Project Manager

Los Angeles, CA · On-site +1

We are looking for an MSP Technical Project Manager who is responsible for planning, executing, and ... Coordinate cross-functional technical teams (engineers, service desk, networking, cloud, security ...

Helpt

Sales Account Executive (Remote)

Irvine, CA · Remote

$100K/hr

S.-based outsourced helpdesk support for IT teams and MSPs. The product is proven, with 100 ... Manage a ~6 week sales cycle with IT leaders, CTOs, and MSP owners * Close ~3 deals per month ...

Inforcer

M365 Solutions Architect

Cerritos, CA · On-site +1

$65.25 - $86/hr

Our mission is to be inforced in every MSP! About our opportunities We're currently seeking a ... Help clients with understanding our product and services through the onboarding and enablement ...

Flossy

Account Executive (Remote)

Los Angeles, CA · Remote

By streamlining front desk workflows and transforming the way practices handle calls, scheduling ... 're helping dental teams focus more on care. We're a fast-growing startup backed by leading ...

Infracore

Enterprise Sales Executive

Irvine, CA · Remote

$100K - $300K/yr

Remote with travel (must be located in Southern CA) Employment Type: Full-Time | Exempt Reports To ... We are built on Integrity, Commitment, and Trust , and we partner deeply with our clients to help ...

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How much do remote msp help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for remote msp help desk in Long Beach, CA is $65,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $75,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote MSP Help Desk technician, and why are they important?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is a Remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

What are the most commonly searched types of Msp Help Desk jobs in Long Beach, CA? The most popular types of Msp Help Desk jobs in Long Beach, CA are:
What are popular job titles related to Remote Msp Help Desk jobs in Long Beach, CA? For Remote Msp Help Desk jobs in Long Beach, CA, the most frequently searched job titles are:
What job categories do people searching Remote Msp Help Desk jobs in Long Beach, CA look for? The top searched job categories for Remote Msp Help Desk jobs in Long Beach, CA are:
What cities near Long Beach, CA are hiring for Remote Msp Help Desk jobs? Cities near Long Beach, CA with the most Remote Msp Help Desk job openings:
Remote Msp Help Desk jobs near you
Technical Account Manager

Technical Account Manager

Red Cup IT, Inc.

Los Angeles, CA • Remote

Full-time

Posted 27 days ago

Job description

We are looking for a Technical Account Manager (TAM) at a Managed Service Provider (MSP) who is the bridge between a client's business goals and the MSP's technical execution. Unlike a standard Account Manager who focuses primarily on renewals and sales, a TAM is a highly technical consultant who ensures that a client's infrastructure actually aligns with industry best practices and their specific organizational needs.

Core Responsibilities

The TAM role is often summarized as "The Guardian of the Client Standards." They are proactive rather than reactive.

  • Technology Alignment: Regularly auditing client environments against the MSP's "Standard Stack" (e.g., ensuring all firewalls, backups, and cloud configurations meet specific security and performance benchmarks).
  • Technical Business Reviews (TBRs): Leading quarterly or semi-annual meetings with clients to present health reports, risk assessments, and infrastructure roadmaps.
  • Strategic Roadmapping: Developing 1-3 year technology plans that forecast hardware replacement cycles, cloud migrations, and security upgrades.
  • Project Scoping: Identifying technical gaps (e.g., an aging server) and drafting the initial scope of work (SOW) for the project team to implement.
  • Escalation Management: Serving as the senior point of contact for complex technical issues that the help desk cannot resolve or that have significant business impact.
  • Vendor Management: Acting as the client's advocate when dealing with third-party vendors (ISPs, line-of-business software providers, etc.).
TAM vs. vCIO: What's the Difference?

In many MSPs, these roles overlap, but they have distinct focuses:

FeatureTechnical Account Manager (TAM)Virtual CIO (vCIO)Primary FocusTechnical standards and alignment.Business strategy and ROI.Conversation"Is your backup configured correctly?""How can IT help you increase revenue?"DeliverableAlignment reports and project quotes.IT budgets and multi-year strategies.PerspectiveInternal infrastructure health.External business competition/compliance.


Required Skills & Qualifications

A successful TAM needs to be "bilingual"-fluent in both "Server-speak" and "C-Suite-speak."

Technical Skills
  • Infrastructure Depth: Advanced knowledge of Microsoft 365 (Intune, SharePoint, Azure AD), Virtualization (VMware/Hyper-V), and Networking (VLANs, Firewalls, VPNs).
  • Cybersecurity Frameworks: Familiarity with NIST, CIS, or SOC2 standards to ensure client environments are compliant.
  • Documentation: Proficiency in MSP tools like ITGlue, Liongard, or Hudu to maintain "the source of truth" for client environments.
Soft Skills
  • Consultative Selling: The ability to recommend solutions (upselling) based on actual technical needs rather than just hitting a sales quota.
  • Public Speaking: Comfort presenting technical data to non-technical business owners or board members.
  • Empathy & Patience: Navigating high-pressure situations when a client is frustrated by technical debt or outages.
Key Performance Indicators (KPIs)

How is a TAM's success measured? It's usually a mix of technical health and financial growth.

  1. Alignment Score: The percentage of a client's environment that matches the MSP's best-practice standards.
  2. Reactive Hours per Endpoint (RHe): A primary goal is to reduce the number of support tickets a client submits by proactively fixing the root causes.
  3. Client Retention Rate: Ensuring the client stays satisfied and sees the value of the MSP.
  4. Project Revenue: The value of the technology upgrades recommended and successfully scoped by the TAM.
Experience Requirements
  • Education: Bachelor's degree in IT, CS, or equivalent experience.
  • Certifications: CompTIA Network+/Security+, Microsoft 365 Certified: Administrator Expert, or specialized vendor certs (Cisco, Fortinet, Sophos).
  • Experience: 5+ years in a senior technical role (Tier 3 Tech or Team Lead) with at least 1-2 years in a client-facing or advisory capacity.
Employment Type: FULL_TIME

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