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Service Desk It Jobs in Long Beach, CA (NOW HIRING)

Astrolab

IT Service Desk Manager

Hawthorne, CA · On-site

$152K - $180K/yr

IT Service Desk Manager Application Deadline: 2 June 2026 Department: IT Employment Type: Full Time Location: Hawthorne, California Compensation: $152,000 - $180,000 / year Description Venturi ...

Diality

IT Service Desk Technician

Irvine, CA · On-site

The IT Service Desk Technician provides first-level technical support to end users, ensuring reliable access to systems, applications, and devices in a regulated medical device environment. This role ...

DIALITY INC

IT Service Desk Technician

Irvine, CA · On-site

$30 - $35/hr

The IT Service Desk Technician provides first-level technical support to end users, ensuring reliable access to systems, applications, and devices in a regulated medical device environment. This role ...

Astrolab

IT Service Desk Manager

Hawthorne, CA · On-site

IT Service Desk Manager Venturi Astrolab, Inc. (Astrolab) is pioneering new ways to explore and operate on distant planetary bodies. We are singularly focused on designing, building, and operating a ...

Astrolab

IT Service Desk Manager

Hawthorne, CA · On-site

... IT staff and service desk personnel • Act as an escalation point for complex technical issues • Foster a customer-focused IT culture • Must be able to bend, crouch, reach, and crawl on occasion ...

Astrolab

IT Service Desk Manager

Hawthorne, CA

$152K - $180K/yr

Provide guidance to junior IT staff and service desk personnel * Act as an escalation point for complex technical issues * Foster a customer-focused IT culture What you'll bring: * 10+ years of ...

Astrolab

IT Service Desk Manager

Hawthorne, CA

Provide guidance to junior IT staff and service desk personnel * Act as an escalation point for complex technical issues * Foster a customer-focused IT culture * 10+ years of experience in ...

Knight Law Group LLP

Help Desk IT Analyst

Los Angeles, CA · On-site

$60K - $80K/yr

SUMMARY The IT Help Desk Technician serves as the primary point of contact for end users, providing ... Monitor and help maintain IT service levels and response times * Conduct routine system and ...

Knight Law Group

Help Desk IT Analyst

Los Angeles, CA · On-site

SUMMARY The IT Help Desk Technician serves as the primary point of contact for end users, providing ... Monitor and help maintain IT service levels and response times * Conduct routine system and ...

Astrolab

IT Service Desk Engineer Intern

Hawthorne, CA · On-site

$75K - $89K/yr

IT Service Desk Engineer Intern Application Deadline: 1 June 2026 Department: IT Employment Type: Full Time Location: Hawthorne, California Compensation: $75,000 - $89,000 / year Description Venturi ...

Castelion

Senior IT Service Desk Engineer

Torrance, CA · On-site

Senior IT Service Desk Engineer We're looking to hire a Senior IT Service Desk Engineer who thrives in fast-paced, high-pressure environments and brings strong technical acumen paired with a people ...

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

About the Role Radiant is seeking a dedicated IT Help Desk Associate . You will be the first line ... The ideal candidate has a keen eye for detail, excellent customer service skills, and a desire to ...

Radiant Industries

IT Help Desk Associate

El Segundo, CA · On-site

$30 - $35/hr

About the Role Radiant is seeking a dedicated IT Help Desk Associate . You will be the first line ... The ideal candidate has a keen eye for detail, excellent customer service skills, and a desire to ...

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

About the Role Radiant is seeking a dedicated IT Help Desk Associate . You will be the first line ... The ideal candidate has a keen eye for detail, excellent customer service skills, and a desire to ...

Astrolab

IT Service Desk Engineer Intern

Hawthorne, CA

$15.25 - $20.25/hr

Astrolab is looking for an IT Service Desk Engineer Intern to support our day-to-day IT needs. This is a hands-on, customer-first role focused on keeping our team productive by resolving issues ...

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All JobsService Desk It JobsService Desk It Jobs in Long Beach, CA

Service Desk It information

See Long Beach, CA salary details

$11

$25

$38

How much do service desk it jobs pay per hour?

As of May 28, 2026, the average hourly pay for service desk it in Long Beach, CA is $25.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $28.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk IT professional, and why are they important?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

What are popular job titles related to Service Desk It jobs in Long Beach, CA? For Service Desk It jobs in Long Beach, CA, the most frequently searched job titles are:
What job categories do people searching Service Desk It jobs in Long Beach, CA look for? The top searched job categories for Service Desk It jobs in Long Beach, CA are:
What cities near Long Beach, CA are hiring for Service Desk It jobs? Cities near Long Beach, CA with the most Service Desk It job openings:
Service Desk It jobs near you
Infographic showing various Service Desk It job openings in Long Beach, CA as of May 2026, with employment types broken down into 17% Internship, and 83% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,246 per year, or $25.1 per hour.
Help Desk -IT Service & Support

Help Desk -IT Service & Support

JBA International

Los Angeles, CA • On-site

Other

Posted 17 days ago

Job description

Help Desk -IT Service & Support- Southern California
Overview
Our client, a successful Los Angeles based Law Firm is now hiring for a Help Desk and IT Service and Support Analyst to serve as a member of a dynamic Customer Experience "Help Desk" team that processes and resolves incoming user support issues and questions in a timely manner. The team supports technical software, hardware, mobile devices, telephone and audio-video conferencing for Corporate Law Firm employees or guests.
A secondary aspect of this role is providing "just in time" training-related videos or instructional steps with pictures via email or quick reference materials.
The Customer Experience team as provides 24/7 support services through rotating on-call shifts for after hours and week end support (covered by 4 to 5 team members).
This position supports Working From Anywhere (WFA), and/or a hybrid format rotating between home and office.
Responsibilities
  • Respond to Help Desk requests via telephone, email, remote access, and in-person (when necessary).
  • Track all end-user support activities through an incident tracking system. "ServiceNow" experience is a plus.
  • Diagnose and resolve end-user issues in the office, at home, and remote locations., including hardware, software, e-mail, internet, or local-area network problems.
  • Deliver, tag, and configure end-user PC desktop hardware, software, and peripherals as needed and assigned.
  • Participate in a rotating on-call schedule that involves after hours and weekend support and availability via remote access and telephone coverage.
  • Develop and maintain an advanced level of proficiency with firm technologies.
  • Work independently to research and resolve complex technical issues.
  • Vital member of the Customer Experience Team, providing exceptional service and support to all end-users ( aka, internal and external customers).
  • Occasionally visit other offices to provide onsite assistance and inventory tasks.
  • Coordinate set up of New Hire accounts, as well as equipment for orientation.
  • Configure applications to meet firm requirements and Best Practices.
  • Gather additional details, clarify, test, reproduce and document customer issues and create/update support tickets in ServiceNow.
  • Ability to work within deadlines and effectively handle stress.
  • Ability to establish effective working relationships and interact successfully with others, especially as part of the IT Department and Customer Experience team.
Required Skills & Abilities:
  • Advanced knowledge/experience with Windows operating systems, Microsoft Office, desktop/laptop hardware and mobile devices (Apple/Mac experience is a plus).
  • Ability to work with videoconferencing equipment, document management system (iManage), printers, mobile device management, Citrix/VDI, and other software applications in a legal environment.
  • Strong network experience is a plus.
  • Strong interpersonal skills, ability to interact with people at all levels and highly customer-focused equally across all departments, teams, and practices groups.
  • Ability to quickly adapt to technology changes in a professional services organization.
  • Self-motivated with the ability to execute tasks and make decisions in a high-pressure environment.
  • Bachelor's degree in computer science (or equivalent work experience) is preferred, as well as two years of experience working in a law firm environment.

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