ZipRecruiter

Log In

2

Remote Msp Help Desk Jobs in Kent, WA (NOW HIRING)

Armavel, LLC

Be Seen First

Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response

Seattle, WA · Remote

$25/hr

Bachelor's Degree * 5+ years of Help desk or other experience working in a customer service ... Fully remote workforce - work from anywhere in the US! * You'll get lots of work done, and work ...

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

Demonstrate and assist with remote access to company resources. * Support users at our Bellevue and ... We help clients get work done more efficiently and economically, without compromising quality.

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

... Desk organization, you will be based in Denver, CO or Phoenix, AZ. Location: Remote (Must be close ... Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

... Desk organization, you will be based in Columbus, OH. Location: Remote (Columbus, OH) Schedule ... Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

Yoodli AI Roleplays

Deal Desk Lead

Seattle, WA · On-site +1

$155K - $170K/yr

Careers at Yoodli We're on a mission to help people communicate with confidence Yoodli is an AI ... This is a Hybrid role: 3 days in-office at our Seattle HQ (lunch included) + 2 days remote. What ...

Runway

Senior IT Engineer - US West Coast

Seattle, WA · On-site +1

$110K - $170K/yr

Handle help-desk tickets : Triage and resolve employee requests - password resets, access ... This is a remote role and coordination happens in Slack and Notion. If you can't write clearly, the ...

Aldridge

Senior Account Executive (1419)

Renton, WA · On-site +1

$200K - $240K/yr

Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity ... This is a full-time remote position however we are searching for someone who is in the Seattle, WA ...

ALDRIDGE

Senior Account Executive (1419)

Renton, WA · Remote

$200K - $240K/yr

Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity ... This is a full-time remote position however we are searching for someone who is in the Seattle, WA ...

Trupanion

Senior Platform Engineer - Microsoft

Seattle, WA · Remote

$118K - $163K/yr

Remote candidates must be available to work Pacific Time Zone hours . Candidates based in the ... This person will help modernize endpoint management, improve application delivery, strengthen patch ...

U.S. Pacific Fleet

GENERAL ENGINEER

Bremerton, WA · On-site +1

$114K - $171K/yr

Learn more about this agency Duties Help * You will be responsible for guiding, coordinating ... MSP/PPP applicants must currently hold the required security clearance. * Successful completion of ...

Push Operations

Account Executive

Seattle, WA · On-site +1

$70K/yr

Balance remote work with in-person selling, deciding when to work a deal from your desk and when to ... Help shape the future of Push's field GTM motion in Washington through process improvements ...

next page

Showing results 1-20

All JobsMsp Help Desk JobsRemote Msp Help Desk JobsRemote Msp Help Desk Jobs in Kent, WA

Remote Msp Help Desk information

See Kent, WA salary details

$26.5K

$69.9K

$105K

How much do remote msp help desk jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote msp help desk in Kent, WA is $69,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $81,300.00 per year, depending on experience, location, and employer.

What is a remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What are the key skills and qualifications needed to thrive as a remote MSP Help Desk technician?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

What are popular job titles related to Remote Msp Help Desk jobs in Kent, WA?

For Remote Msp Help Desk jobs in Kent, WA, the most frequently searched job titles are:

What job categories do people searching Remote Msp Help Desk jobs in Kent, WA look for?

The top searched job categories for Remote Msp Help Desk jobs in Kent, WA are:

What cities near Kent, WA are hiring for Remote Msp Help Desk jobs?

Cities near Kent, WA with the most Remote Msp Help Desk job openings:

Remote Msp Help Desk jobs near you
Infographic showing various Remote Msp Help Desk job openings in Kent, WA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $69,870 per year, or $33.6 per hour.

Service Desk Technician L2

Milestone Technologies, Inc.

Bellevue, WA • Remote

Full-time

Re-posted 3 days ago

Job description

Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that leave you feeling like you've helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, phone). We want people for whom going over and above is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Help Desk experience in the world and if you think you are up to the challenge, read on.
Apply critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible
Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network
Support user requests and performs remote installations as needed
Assist remote users with access problems ranging from password resets to network access failures
Support messaging & calendaring services and content collaboration
Support issues with mobile devices
Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service
Attend and participate in weekly team syncs by driving actionable discussions
Display learning agility by actively seeking answers when technically challenged
Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements

Skills

HS Diploma or GED
3+ years of experience in a Help Desk role w/walk-up service required, VIP support preferred
Strong interpersonal communication skills with a high degree of empathy is a must

Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required

Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required

Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required

Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus

Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred
Experience in supporting PCs and Windows OS in a commercial or enterprise environment
Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment

Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.
Working knowledge of Active Directory and basic AD administration

Employment Type: US Regular FT

Apply