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Tier 1 Associate Jobs in Kent, WA (NOW HIRING)

NxT Level

Patent Prosecution Associate

Seattle, WA

$235K - $390K/yr

... Tier 1 in California by Chambers USA (2022), highly recommended by IAM Patent 1000 (2022), and ... Our client is looking to add a Patent Associate to their Life Sciences Division. This team is one ...

NxT Level

Patent Prosecution Associate

Seattle, WA · On-site

$235K - $390K/yr

... Tier 1 in California by Chambers USA (2022), highly recommended by IAM Patent 1000 (2022), and ... Our client is looking to add a Patent Associate to their Life Sciences Division. This team is one ...

Amazon

Senior Program Manager, Transformation

Seattle, WA · On-site

$132K - $132K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... tier 1 associate hiring-impacting more than 1 million hires and over 5 million applications worldwide annually. This role sits at the intersection of program management and deep data analytics. You ...

The Structures Company

MP&P Technical Analyst 3

Tukwila, WA · On-site

$47/hr

  • Medical

  • Dental

  • Vision

Bonus potential + Priority access via Tier 1 supplier * Openings Nationwide: Thousands of ... Associate) and typically 3 or more years' related work experience or an equivalent combination of ...

The Structures Company

Manufacturing Planner 3

Puyallup, WA · On-site

$48/hr

  • Medical

  • Dental

  • Vision

Bonus potential + Priority access via Tier 1 supplier * Openings Nationwide: Thousands of ... Associate) and typically 3 or more years' related work experience or an equivalent combination of ...

NxT Level

Customer Service Associate

Seattle, WA

$25 - $26/hr

  • Medical

Maintain case ownership of Tier 1, Tier 2, and Tier 3 matters that you will need to support to resolution. You understand that every customer is different and can move swiftly towards a resolution.

NxT Level

Customer Service Associate

Seattle, WA · On-site

$25 - $26/hr

  • Medical

Maintain case ownership of Tier 1, Tier 2, and Tier 3 matters that you will need to support to resolution. You understand that every customer is different and can move swiftly towards a resolution.

NxT Level

Customer Service Associate

Seattle, WA · On-site

$25 - $26/hr

  • Medical

Maintain case ownership of Tier 1, Tier 2, and Tier 3 matters that you will need to support to resolution. You understand that every customer is different and can move swiftly towards a resolution.

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Showing results 1-20

All JobsTier 1 Associate JobsTier 1 Associate Jobs in Kent, WA

Tier 1 Associate information

See Kent, WA salary details

$30.5K

$159.4K

$350.5K

How much do tier 1 associate jobs pay per year?

As of Aug 18, 2026, the average yearly pay for tier 1 associate in Kent, WA is $159,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $239,900.00 per year, depending on experience, location, and employer.

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are popular job titles related to Tier 1 Associate jobs in Kent, WA?

For Tier 1 Associate jobs in Kent, WA, the most frequently searched job titles are:

What cities near Kent, WA are hiring for Tier 1 Associate jobs?

Cities near Kent, WA with the most Tier 1 Associate job openings:

Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Kent, WA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $159,409 per year, or $76.6 per hour.

IT Service Desk Tier 1

TurnPoint Technology

Seattle, WA • On-site

Full-time

Re-posted 14 days ago

Job description

Company Description
TurnPoint is a boutique IT consulting firm located in Lower Queen Anne. Founded in 2000, we are an established and growing business with a solid, loyal client base. We are passionate about designing cutting-edge enterprise-grade infrastructure. Our clients consider us true partners in their growth and success.
Our employees maintain an energetic, fun, and collaborative team culture that distinguishes our firm within the IT services community.
Job Description
We are seeking an IT Service Desk Tier 1 who possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to customers in person, over the phone, or via e-mail using IT ticketing system.
Responsibilities
  • Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person.
  • Diagnose, research and resolve tier 1 technical hardware and software issues.
  • Effectively advise and assist customers on appropriate action.
  • Provide accurate information on IT products and services.
  • Direct unresolved issues to the next level of support personnel.
  • Identify and escalate situations requiring urgent attention.
  • Maintain the highest possible level of customer service.
  • Work with vendors and internal stakeholders to ensure accurate, effective training content.
  • Other duties as assigned.

Qualifications
Required Experience:
  • Associate's degree or 1 years of helpdesk work experience, required.
  • Strong customer support skills
  • Excellent written and verbal communication skills
  • Problem-solving ability to diagnose and resolve basic technical issues.
  • Demonstrates eagerness to learn and flexible with the ability to multi-task.
  • Possess attention to detail and follow-through.
  • Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
  • High level of professionalism and ability to maintain confidentiality.
  • Must own reliable vehicle for travel within the Greater Seattle area.
  • Able to lift at least 50 pounds.
  • Able to work shift hours of 8:00am-5:00pm Monday- Friday

Additional Information
All your information will be kept confidential according to EEO guidelines.

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