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Remote Msp Help Desk Jobs in Elgin, IL (NOW HIRING)

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location ... remote, and ticket-based channels. The ideal candidate enjoys helping people, excels in a fast ...

TOGA Technology

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JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

... Remote Overnight Shift with Flexibility for Hybrid-Naperville, IL Department Service Desk Reports ... Manage multi-tenant MSP operations including client-specific SLA monitoring, overnight escalation ...

TOGA Technology

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JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

... Remote Overnight Shift with Flexibility for Hybrid-Naperville, IL Department Service Desk Reports ... Manage multi-tenant MSP operations including client-specific SLA monitoring, overnight escalation ...

C4 Technical Services

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Member Services Specialist - Remote

Chicago, IL · Remote

$18/hr

Workspace with appropriate desk and chair. * Ability to work without frequent interruptions ... Join a team dedicated to helping members access the medications and care they need. Apply today to ...

Katten

Technology Learning Specialist

Chicago, IL · On-site +1

... or remote (distance learning) training. * Coordinate with office administrators, human resources ... Coordinate with Help Desk and other IT staff to create and maintain application reference materials ...

GLORY

Field Service Technician - Albany, GA

Chicago, IL · On-site +1

$22.48 - $27/hr

United States/Remote Reporting To: District Service Manager Compensation: $22.48 - $27.00 / hour ... However, this position is not intended for IT or help desk professionals. REQUIRED SKILLS AND ...

GLORY

Field Service Technician - Albany, GA

Chicago, IL · On-site +1

$22.48 - $27/hr

United States/Remote Reporting To: District Service Manager Compensation: $22.48 - $27.00 / hour ... However, this position is not intended for IT or help desk professionals. REQUIRED SKILLS AND ...

Ketch

Director of RevOps

Chicago, IL · Remote

... help optimize the deal cycle. You'll own Sales Operations end-to-end: the deal desk, pricing ... This is a remote role within the United States. Responsibilities Deal Desk & Pricing: * Own the ...

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Ketch

Director of RevOps

Chicago, IL · Remote

... help optimize the deal cycle. You'll own Sales Operations end-to-end: the deal desk, pricing ... This is a remote role within the United States. Responsibilities Deal Desk & Pricing: * Own the ...

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All JobsMsp Help Desk JobsRemote Msp Help Desk JobsRemote Msp Help Desk Jobs in Elgin, IL

Remote Msp Help Desk information

See Elgin, IL salary details

$23.2K

$61.2K

$91.9K

How much do remote msp help desk jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote msp help desk in Elgin, IL is $61,181.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $71,200.00 per year, depending on experience, location, and employer.

What is a remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What are the key skills and qualifications needed to thrive as a remote MSP Help Desk technician?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

What are the most commonly searched types of Msp Help Desk jobs in Elgin, IL?

The most popular types of Msp Help Desk jobs in Elgin, IL are:

What are popular job titles related to Remote Msp Help Desk jobs in Elgin, IL?

For Remote Msp Help Desk jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Remote Msp Help Desk jobs in Elgin, IL look for?

The top searched job categories for Remote Msp Help Desk jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Remote Msp Help Desk jobs?

Cities near Elgin, IL with the most Remote Msp Help Desk job openings:

Remote Msp Help Desk jobs near you

Service Desk Analyst

Addison Group

Chicago, IL • Remote

$20 - $25/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 10 days ago

Job description

Job Title: Service Desk Analyst I (2nd Shift)

Industry: Information Technology / Technical Support

Location (City, State): Chicago, IL (Remote with preference for local candidates)

Assignment Type: Long-Term Contract

Pay: $20 - 25 / hr

Work Schedule: Monday-Friday, 1:00 PM - 10:00 PM. Rotating weekend coverage approximately every 5 weeks (Saturday 8:00 AM - 5:00 PM and Sunday 11:00 AM - 8:00 PM).

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a well-established organization supporting a large and diverse user base across multiple locations. Their technology team is committed to delivering exceptional customer support, maintaining reliable systems, and ensuring end users receive timely and effective technical assistance.

Job Description:

We are seeking a customer-focused Service Desk Analyst to join a growing IT support team. This role serves as the first point of contact for end users experiencing technical issues and is responsible for delivering exceptional support through phone, remote, and ticket-based channels.

The ideal candidate enjoys helping people, excels in a fast-paced environment, and possesses strong troubleshooting skills across Microsoft technologies and end-user support functions.

Key Responsibilities:

  • Provide first-level technical support to employees and remote users through phone, email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Microsoft 365, Outlook, Windows operating systems, and end-user applications.
  • Assist users with account management tasks including password resets, access requests, mailbox support, and permissions administration.
  • Document, prioritize, and track incidents through a ticket management platform while ensuring timely resolution.
  • Escalate complex technical issues to appropriate support teams when necessary.
  • Support remote connectivity solutions including VPN access and related authentication issues.
  • Assist with hardware troubleshooting for laptops, desktops, printers, monitors, headsets, and mobile devices.
  • Provide support for virtual meetings, collaboration platforms, and video conferencing technologies.
  • Prepare and deploy equipment for new hires, replacements, and technology refresh initiatives.
  • Deliver a high level of customer service while maintaining professionalism and responsiveness.
  • Contribute to knowledge base documentation and support process improvements.

Qualifications:

  • Experience providing phone-based technical support in a help desk or service desk environment.
  • Strong knowledge of Microsoft 365 applications and services.
  • Experience supporting Microsoft Exchange and Outlook environments.
  • Familiarity with Active Directory user administration and account management.
  • Experience utilizing ticketing systems such as ServiceNow or similar platforms.
  • Working knowledge of Windows operating systems and desktop troubleshooting.
  • Excellent verbal communication and customer service skills.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Experience supporting remote users and troubleshooting connectivity issues preferred.

Additional Details:

  • Immediate hiring need with a streamlined interview process.
  • Team-oriented environment supporting users across multiple locations.
  • Primarily focused on phone-based support and ticket resolution.
  • Remote opportunity with preference for candidates located in the Chicago area.
  • Background check required prior to employment.
  • One interview with leadership followed by a hiring decision.

Perks:

  • Long-term contract opportunity with potential for extension.
  • Fully remote work environment.
  • Collaborative and supportive team culture.
  • Exposure to a wide range of end-user technologies and enterprise systems.
  • Opportunity to build experience with Microsoft technologies and service desk operations.
  • Stable schedule with clearly defined support responsibilities.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.