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Remote Mortgage Jobs in Raleigh, NC (NOW HIRING)

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Loan Originator / Real Estate Investment Lending Advisor Corridor Funding Corridor Funding is a leading private lending firm specializing in financing solutions for real estate investors. We empower

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

Career paths start between $14.50 and $15/hr plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

Career paths start between $14.50 and $15/hr plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work

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Remote Mortgage information

See Raleigh, NC salary details

$23

$29

$32

How much do remote mortgage jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote mortgage in Raleigh, NC is $29.42, according to ZipRecruiter salary data. Most workers in this role earn between $28.80 and $28.80 per hour, depending on experience, location, and employer.

What does a typical workday look like for a remote mortgage professional?

A typical day for a Remote Mortgage professional involves reviewing and processing loan applications, communicating with borrowers, realtors, and underwriters, and ensuring all necessary documentation is complete and accurate. You'll use digital platforms to manage loan files, submit documentation, and track application progress, often coordinating with your team and clients through email and virtual meetings. The remote nature of the role requires strong time management skills to balance independent tasks with collaborative efforts. While the pace can be fast, the structure allows for a flexible work environment and direct impact on the client experience.

What are the key skills and qualifications needed to thrive in the remote mortgage position?

To thrive in a Remote Mortgage position, you need strong knowledge of mortgage lending practices, financial analysis, and relevant federal and state regulations, often supported by experience in mortgage origination or processing. Familiarity with loan origination software (LOS), digital document management platforms, and, at times, certifications such as NMLS licensure are important. Attention to detail, outstanding communication, and the ability to work independently are key soft skills for a remote environment. These skills ensure accurate, compliant loan processing while delivering a high level of client service in a decentralized setting.

What is a remote mortgage?

A Remote Mortgage job involves working from home or another remote location to assist clients with mortgage-related services, such as loan processing, underwriting, or mortgage advising. Professionals in this role communicate with clients, lenders, and other stakeholders via phone, email, and online platforms. Remote mortgage jobs are common in financial institutions, mortgage companies, and lending agencies, offering flexibility while ensuring compliance with industry regulations and guidelines. Successful candidates typically have experience in mortgage lending, strong communication skills, and proficiency with digital tools used in the mortgage process.

What are the most commonly searched types of Mortgage jobs in Raleigh, NC? The most popular types of Mortgage jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Mortgage jobs? Cities near Raleigh, NC with the most Remote Mortgage job openings:
Infographic showing various Remote Mortgage job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $61,192 per year, or $29.4 per hour.

Customer Service Representative I (Remote Raleigh, NC)

First Citizens Bank

Raleigh, NC • On-site, Remote

$15.50 - $21.25/hr

Full-time

Posted 8 days ago


First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 170 rated banks


Job description

Overview

This is a remote role that may only be hired in the following locations: NC
We are looking for candidates who live within 50 miles of our location: 100 E. Tryon Road, Raleigh, NC 27603

Are you looking for a fun and exciting career in the Financial Services Industry?
Are you someone who values integrity?
Are you someone who wants to help valuable customers and resolve issues?
Are you looking for stability?
First Citizens Bank is hiring multiple full-time Customer Service Representatives in our inbound Customer Engagement Center for remote positions. Training will be conducted remote and onsite. After training, candidates have the opportunity to work remote but that may be adjusted at any time based on business-related or performance-based reasons. Candidates must be willing to commute to our office on the 1st day, during the training period, and for other business initiatives as needed.
Bilingual skills (Spanish) are a plus.
Based on the nature of our business, the Bank has certain restrictions on hiring people with criminal histories involving financial crimes, certain drug-related offenses, dishonesty, or breach of trust. Accordingly, we conduct fingerprinting and background checks (criminal, education and verification of previous employment), prior to employment. The Bank will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and federal law including Section 19 of the Federal Deposit Insurance Act.
Hours of Operation: Monday - Friday 8am - 9pm EST, Saturday & Sunday 8am - 8pm EST, various full-time schedules available


Responsibilities
  • Client Service - Answers inbound client calls and chats spanning multiple banks and states. Addresses needs ranging from routine balance and transaction questions to more complex issues requiring further research. Utilizes available Bank tools and resources to provide timely, accurate resolution for each client. Maintains high client service standards throughout all activities.
  • Business Proficiency - Serves as a resource on operations, policy, and procedure information to both associates and clients. Maintains current knowledge of client calls regarding retail, commercial, bankcard, and online banking. Communicates enterprise-wide changes and impacts to clients as necessary.
  • Crime Mitigation - Serves as initial point of contact for reported fraud and forgery. Documents the reported activity and takes appropriate action. Actions may include opening, closing, or placing holds on accounts as well as refunding feeds, submitting affidavits, and escalating to the appropriate internal parties.
  • Sales Support - Identifies cross-sales opportunities through client profiles and account detail information. Promotes Bank products to clients and makes referrals to sales teams when possible.

Qualifications

High school diploma or GED with 1 year call center or customer service experience

Additional Requirements:
* Strong verbal and written communication skills
* Working knowledge of PC-based software
* Ability to work in multiple software applications at one time
* Strong keyboard skills
* Ability to multi-task in a fast-paced environment
* Ability to display professionalism while interacting with others

Other Preferred Qualifications:
* Call center experience
* Bachelor’s degree
* Financial Services experience
* Bilingual (Spanish)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

High school diploma or GED with 1 year call center or customer service experience

Additional Requirements:
* Strong verbal and written communication skills
* Working knowledge of PC-based software
* Ability to work in multiple software applications at one time
* Strong keyboard skills
* Ability to multi-task in a fast-paced environment
* Ability to display professionalism while interacting with others

Other Preferred Qualifications:
* Call center experience
* Bachelor’s degree
* Financial Services experience
* Bilingual (Spanish)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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