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Remote Member Service Representative Jobs in Reston, VA

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Entry-Level Client Sales Representative (Remote)

Chicago, IL · Remote

$60K - $80K/yr

Entry-Level Client Sales Representative (Remote) Remote | United States & Canada | Full-Time Help ... Build long-term relationships through excellent customer service * Maintain accurate records after ...

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Remote Member Service Representative information

See Reston, VA salary details

$9

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$25

How much do remote member service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote member service representative in Reston, VA is $16.55, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $19.76 per hour, depending on experience, location, and employer.

What is a remote member service representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

How does a remote member service representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What are the key skills and qualifications needed to thrive as a remote member service representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.
What job categories do people searching Remote Member Service Representative jobs in Reston, VA look for? The top searched job categories for Remote Member Service Representative jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Member Service Representative jobs? Cities near Reston, VA with the most Remote Member Service Representative job openings:
Remote Member Service Representative jobs near you
Infographic showing various Remote Member Service Representative job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,432 per year, or $16.6 per hour.

Bilingual (English-Spanish) Customer Service Representative

Addison Group

Mclean, VA • Remote

$25 - $26/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Job description

Job Title: Bilngual (English/Spanish) Customer Service Representative

Industry: Consumer Services / Dispute Resolution

Location (city, state): McLean, VA

Assignment Type: Contract-to-Hire | Long-term contract assignment

Pay: $25.00–$26.00/hour

Work Schedule:

Monday–Friday | 9:00 AM – 6:00 PM EST

Hybrid schedule available after training completion (2 onsite days / 3 remote days)

Initial training period of approximately 3–6 weeks will be fully onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a respected organization seeking bilingual customer service professionals to support its dispute resolution operations team. This organization provides consumer-focused services in a collaborative environment that promotes professional development and long-term career growth.

Job Description:

Our client is seeking a bilingual (English/Spanish) Customer Service Representative to support consumers through dispute and claims-related processes. This role will serve as a primary point of contact for inbound inquiries, assist with claim submissions, explain program procedures, and provide exceptional customer support throughout the process. Candidates must be comfortable working in a fast-paced contact center environment and demonstrate strong communication and problem-solving abilities.

Key Responsibilities:

  • Manage inbound customer inquiries in a high-volume call center setting
  • Assist customers with online and phone-based claim submissions
  • Explain program requirements, processes, and next steps clearly and professionally
  • Maintain detailed and accurate records within internal systems
  • Escalate complex issues appropriately when needed
  • Deliver empathetic, solution-oriented customer service in both English and Spanish
  • Support operational initiatives and outreach projects as assigned
  • Learn and apply industry-related policies and procedures

Qualifications:

  • Bilingual in English and Spanish required
  • Bachelor’s degree required
  • Minimum 4 years of progressive customer service experience in a call center or contact center environment
  • Experience with CRM/contact center software such as RingCentral or similar systems
  • Prior Fortune 500 or enterprise-level customer support experience preferred
  • Excellent verbal and written communication skills
  • Strong multitasking, organizational, and problem-solving abilities
  • Comfortable using web-based customer support platforms
  • Demonstrated career growth within prior customer service positions

Additional Details:

  • Structured onboarding and training provided
  • Long-term contract with potential for permanent conversion based on performance
  • Opportunity for advancement into higher-level dispute resolution and case management responsibilities
  • Collaborative and team-oriented work environment
  • Video interview process with leadership team
  • Targeted start date: June/July 2026

Perks:

  • Hybrid work flexibility after training
  • Career advancement opportunities
  • Professional development and mentorship
  • Supportive team culture
  • Exposure to dispute resolution and case management operations

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.