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Remote Member Service Representative Jobs in Reston, VA

Superior Life

Sales Representative

Germantown, MD · Remote

Sales Representative We're looking for remote part time or full time independent sales ... service to consumers, business owners, and as a voluntary benefit to employee groups. There is ...

Superior Life

Sales Representative

Rockville, MD · Remote

Sales Representative We're looking for remote part time or full time independent sales ... service to consumers, business owners, and as a voluntary benefit to employee groups. There is ...

Superior Life

Sales Representative

College Park, MD · Remote

Sales Representative We're looking for remote part time or full time independent sales ... service to consumers, business owners, and as a voluntary benefit to employee groups. There is ...

Superior Life

Sales Representative

Gaithersburg, MD · Remote

Sales Representative We're looking for remote part time or full time independent sales ... service to consumers, business owners, and as a voluntary benefit to employee groups. There is ...

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Remote Member Service Representative information

See Reston, VA salary details

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How much do remote member service representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote member service representative in Reston, VA is $16.55, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $19.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Member Service Representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.

How does a Remote Member Service Representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What is a Remote Member Service Representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

What are popular job titles related to Remote Member Service Representative jobs in Reston, VA? For Remote Member Service Representative jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Member Service Representative jobs in Reston, VA look for? The top searched job categories for Remote Member Service Representative jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Member Service Representative jobs? Cities near Reston, VA with the most Remote Member Service Representative job openings:
Remote Member Service Representative jobs near you
Infographic showing various Remote Member Service Representative job openings in Reston, VA as of May 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% Remote job distribution, with an average salary of $34,432 per year, or $16.6 per hour.

Call Center Customer Service Supervisor, MD SC VA UT WV TN(VE260406921VA)

The Bowen Group - VEOCC

Chantilly, VA • Remote

$15.75 - $20.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 24 days ago

Job description

The Bowen Group is looking to grow our Department of Veterans Affairs (VA) Customer Service support management team! These are full-time, remote positions that support 24/7 contact center operations with multiple shifts available.

This position is 100% local-virtual. You MUST live within 60-minute drive of the designated Veterans Administration facility for technical support and training in one of the following locations:

-----Nashville/Murfreesboro TN

--- Columbia SC

----Shepherdstown WV

--- Arlington, VA

----Maryland

--- Salt Lake City, UT

-

YOUR MISSION


The Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. In this role, you will provide coaching and leadership, answer escalated inquiries, refer customers directly to other VA hotlines, and perform intake for the VA's complaint management program. Phone calls are from a wide variety of individuals, including Veterans, their family members and/or legal representatives, the public, and VA employees.


REQUIREMENTS

Education: High School Diploma or equivalent.
Work Experience: Four (4) years' experience in a call center or contact center environment; One (1) year of supervisory experience.
Must be a U.S. citizen with REAL ID identification or acceptable REAL ID equivalent: US Passport, Department of Defense ID card for active / retired / military family dependent member.
Wired-to-Home Internet: Ability to connect your computer into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay.


Note: Wi-Fi-only high-speed internet can rarely sustain these speeds. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops.



Industry Knowledge:

Understanding, sensitivity, and empathy for Veterans and their family members.
Knowledge of military benefits, resources, and services.
Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM.
Previous military experience (including military spouses, family, and/or as a service provider).


CORE FUNCTIONS


Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development
Ensure tasks are assigned to CSRs with clear plan of action and expectations are clearly defined
Monitor CSR work performance and production and manage service quality through daily observations
Field escalated calls from CSRs and overflow calls from agent queues
Determine most appropriate course of action and/or identify alternatives in resolving issues
Ask appropriate probing questions to clarify complex or vague requests
Prepare well-defined case notes for field escalated calls received from CSRs
Communicate with customers through approved channels such as phone, chat, text, or other forms of messaging
Perform a supervisory review of cases
Review reports, case notes, and rosters submitted by CSRs
Review CSR call volume reports to evaluate productivity
Prepare shift operational assessments, after-action reports, and weekly statistical data reports for presentation
All other job-related duties as assigned

Personality and communication


Work Ethic
Problem-solving
Effective communication skills
Self-direction
Dependability
Detail- oriented


Competencies (hard skills):

Customer Service

Engage, support and collaborate with other members of the team, the company and the customer. Present and relay available services and resources to meet customer needs. Track progress of projects and follow up as needed.


Communication

Express and present information to team members, managers and customers verbally and in writing. Apply the use of telecommunication equipment and computers to optimize information relay. Strategically engage with the speaker or listener to formulate and suggest executable solutions.


Research and Analysis

Conduct studies and evaluations related to the tasking. Design and implement systems and procedures for analysis and verification. Seek or develop guidance from customer insight and manager directives, and leverage professional judgment and subject matter expertise.


Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following:

  • Health and Dental Insurance
  • Group Life Insurance
  • Short-term Disability
  • Generous paid vacation and holiday leave
  • 401(k)!

__________________________________________________________________________________________________


The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

_____________________________________________________________________________

The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded.

_____________________________________________________________________________

The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

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