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Remote Member Service Representative Jobs in Houston, TX

Openwork

Remote CSR

Houston, TX · Remote

$21/hr

Remote Bilingual Customer Service Representative ****All requirements listed below are non-negotiables. Please do NOT apply if you do not meet all the qualifications!*** Upcoming Project | Starting ...

Landpoint

Remote Customer Service Representatives

Houston, TX · Remote

$15.25 - $20.75/hr

REMOTE CUSTOMER SERVICE REPRESENTATIVES were looking for a customer service representative to ... Customer Service Representative Job Responsibilities: *Serves customers by resolving product and ...

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All JobsMember Service Representative JobsRemote Member Service Representative JobsRemote Member Service Representative Jobs in Houston, TX

Remote Member Service Representative information

See Houston, TX salary details

$8

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How much do remote member service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote member service representative in Houston, TX is $15.20, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $18.12 per hour, depending on experience, location, and employer.

What is a remote member service representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

How does a remote member service representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What are the key skills and qualifications needed to thrive as a remote member service representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.

What are popular job titles related to Remote Member Service Representative jobs in Houston, TX?

For Remote Member Service Representative jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Remote Member Service Representative jobs in Houston, TX look for?

The top searched job categories for Remote Member Service Representative jobs in Houston, TX are:

What cities near Houston, TX are hiring for Remote Member Service Representative jobs?

Cities near Houston, TX with the most Remote Member Service Representative job openings:

Remote Member Service Representative jobs near you
Infographic showing various Remote Member Service Representative job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,606 per year, or $15.2 per hour.

Member Service Representative

Allmed Staffing Inc

Pearland, TX • Remote

Full-time

Medical

Posted 24 days ago

Job description

Description:

Job Title: Member Services Representative

Job Description:
Provides phone-based customer service support to health plan members by assisting with benefits, eligibility, claims, providers, pharmacy services, appeals, grievances, and general plan questions. Responsible for researching and resolving concerns, using de-escalation skills, documenting interactions, navigating multiple systems, and delivering excellent member service.

Key Responsibilities:

  • Handle high-volume inbound member calls.
  • Assist with benefit, claims, provider, pharmacy, appeal, and grievance inquiries.
  • Resolve member concerns using empathy, problem-solving, and de-escalation skills.
  • Document interactions accurately while maintaining HIPAA/PHI compliance.
  • Navigate multiple systems and support AEP call volume.

Required Qualifications:

  • Minimum 5 years of healthcare experience required, preferably in Medicare advantage plans, Health insurance, member services, claims, benefits, or customer service.
  • Strong communication, multitasking, problem-solving, and de-escalation skills.
  • Ability to protect confidential member information and navigate multiple systems.
  • Ability to work independently in a remote environment after training.

Remote Requirements:

  • Reliable high-speed wired internet (cable, fiber, or DSL); mobile hotspots and cellular 5G internet are not permitted.
  • Basic technical skills to troubleshoot connectivity issues, set up equipment, and understand computer installation requirements.
  • Ability to use dual monitors.

Work Location:
Training onsite at KCA Pearland Administrative Office; position transitions to remote/hybrid after successful training and performance completion.

Schedule:
Flexible availability between 8:00 AM–8:00 PM, 7 days a week, including possible weekend coverage during AEP.

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