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Remote Member Service Representative Jobs in Virginia

Inova Primary Care

Patient Service Representative 1

Fairfax, VA · On-site +1

$18 - $22.75/hr

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team ... Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote ...

TalentBurst, Inc.

CSR II

Arlington, VA · Remote

$18.50 - $25/hr

Fully Remote Duration: 6-month contract (potential to extend) Working Hours: 9:00 AM - 5:30 PM EST ... They assist with inquiries, provide information about member eligibility and benefits, as well as ...

New

TalentBurst, Inc.

CSR II

Arlington, VA · Remote

$18.50 - $25/hr

Customer Service Representative II Location: Arlington, VA (100% remote) Duration: 6 months ... They assist with inquiries, provide information about member eligibility and benefits, as well ...

New

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Remote Member Service Representative information

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How much do remote member service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote member service representative in Virginia is $15.78, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $18.85 per hour, depending on experience, location, and employer.

What is a remote member service representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

How does a remote member service representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What are the key skills and qualifications needed to thrive as a remote member service representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.
What are popular job titles related to Remote Member Service Representative jobs in Virginia? For Remote Member Service Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Member Service Representative jobs in Virginia look for? The top searched job categories for Remote Member Service Representative jobs in Virginia are:
What cities in Virginia are hiring for Remote Member Service Representative jobs? Cities in Virginia with the most Remote Member Service Representative job openings:
Remote Member Service Representative jobs near you
Infographic showing various Remote Member Service Representative job openings in Virginia as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $32,812 per year, or $15.8 per hour.

Customer Service Representative 1

Sentara Healthcare

Virginia Beach, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Sentara Health rating

6.8

Company rating: 6.8 out of 10

Based on 398 frontline employees who took The Breakroom Quiz

490th of 887 rated healthcare providers

Job description

City/State
Virginia Beach, VA
Work Shift
First (Days)
Overview:
Sentara Health is currently seeking a full-time remote Customer Service Representative.
Position Status: Full-time, Day Shift
Position Location: Remote ONLY in Virginia or North Carolina area. Must be able to travel on-site if you have having connectivity issues.
Standard Working Hours: Must be able to work between the hours of 8:00AM to 5:30PM
The Customer Service Representative I is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education.
Education
  • High school diploma or equivalent Required

Certification/Licensure
  • No specific certification or licensure requirements

Experience
  • Two years of customer service experience Required
  • Previous data entry experience Required
  • Experience in a high-volume call center Preferred

Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to 10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - 5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - 10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

What Sentara Health employees say

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