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Remote Member Service Representative Jobs in Colorado

PIIAC

Customer Service Representative

Denver, CO · On-site +1

$17 - $22/hr

This is a remote position. Compensation: $17.00 - $22.00 per hour YOUR FUTURE as an Independent ... Working with a PIIAC member agency is a great career choice! The Mission of Professional ...

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All JobsMember Service Representative JobsRemote Member Service Representative JobsRemote Member Service Representative Jobs in Colorado

Remote Member Service Representative information

See Colorado salary details

$9

$16

$25

How much do remote member service representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote member service representative in Colorado is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $12.64 and $19.95 per hour, depending on experience, location, and employer.

What is a remote member service representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

How does a remote member service representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What are the key skills and qualifications needed to thrive as a remote member service representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

What are the most commonly searched types of Member Service Representative jobs in Colorado?

The most popular types of Member Service Representative jobs in Colorado are:

What are popular job titles related to Remote Member Service Representative jobs in Colorado?

For Remote Member Service Representative jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Member Service Representative jobs in Colorado look for?

The top searched job categories for Remote Member Service Representative jobs in Colorado are:

What cities in Colorado are hiring for Remote Member Service Representative jobs?

Cities in Colorado with the most Remote Member Service Representative job openings:

Remote Member Service Representative jobs near you
Infographic showing various Remote Member Service Representative job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,801 per year, or $16.7 per hour.

Remote Member Advisor | Client Benefits & Support

Colorado Springs, CO • On-site, Remote

Globe Life American Income Division
Insurance Services • 11 - 50 employees
Learn more about Globe Life American Income Divisionexternal

Full-time

Medical, Life

Posted 4 days ago

Job description

Remote Member Relationship Advisor | Client Benefits & Support
Company: AO - American Income Division of Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible | Work From Home
Experience: Entry Level Welcome | No Prior Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance IncentivesBuild Relationships. Help Families. Grow Your Career From Home.
Are you a people-focused professional who enjoys helping others, answering questions, solving problems, and building meaningful relationships?
AO is expanding our virtual team and seeking motivated, service-driven professionals to join us as Remote Member Relationship Advisors.
In this role, you'll connect with individuals and working families who have requested information regarding available benefits, help them understand their options, guide them through enrollment, and continue providing service throughout the client relationship.
This opportunity combines member service, client relationship management, benefits education, and consultative insurance sales within a 100% remote environment.
Whether you're beginning a new career, changing industries, or bringing experience from customer service, healthcare, hospitality, retail, banking, administration, education, or sales, we provide the training, mentorship, licensing guidance, and ongoing professional development needed to get started.No previous insurance experience is required.
• 100% Work From Home
• Flexible Scheduling
• Qualified Member Opportunities Provided
• No Lead Purchasing Required
• No Traditional Cold Calling
• Weekly Commission-Based Pay
• Performance Bonuses + Renewal Income Opportunities
• Comprehensive Training & Mentorship
• Leadership & Career Advancement OpportunitiesAbout AO
AO operates within the American Income Division of Globe Life and has a long history of serving working families and members of various organizations.
Our representatives help individuals and families understand supplemental life, accident, and health insurance benefits designed to provide additional financial protection.
Our culture is centered around:
  • Exceptional member service
  • Integrity and professionalism
  • Long-term relationships
  • Personal accountability
  • Continuous learning
  • Mentorship and coaching
  • Leadership development
  • Performance-based advancement

Our virtual business model allows representatives to serve members from home while remaining connected through technology, training, mentorship, coaching, and team collaboration.What You'll Do
As a Remote Member Relationship Advisor, you'll become a trusted resource for members before, during, and after enrollment.
🤝 Member Service & Relationship Management
  • Conduct scheduled virtual appointments through Zoom and phone
  • Connect with members who have requested information about available benefits
  • Ask questions to understand individual and family needs
  • Answer benefit and coverage questions clearly and professionally
  • Build long-term relationships through personalized service
  • Maintain consistent communication and follow-up
  • Assist existing members with applicable policy and service needs
  • Address questions and concerns professionally and efficiently
  • Maintain accurate digital records and documentation
🛡 Benefits Education & Enrollment
You'll help members better understand available financial protection options so they can make informed decisions based on their individual needs.
Responsibilities may include:
  • Explain available life, accident, and supplemental health insurance options
  • Review coverage features and available benefits
  • Help members evaluate appropriate options
  • Provide needs-based recommendations
  • Guide members through applications and enrollment
  • Assist with required documentation
  • Help ensure members understand the coverage selected
  • Provide continued service following enrollment

Our goal is to build relationships that extend beyond the initial appointment.
📞 Qualified Member Opportunities - No Traditional Cold Calling
Representatives connect with individuals and families who have requested information regarding available benefits.
Rather than relying on traditional cold prospecting, you'll focus on:
  • Scheduled member conversations
  • Benefits education
  • Needs-based consultations
  • Enrollment assistance
  • Relationship building
  • Follow-up
  • Ongoing member service
No lead purchasing is required.
Our approach emphasizes education, service, trust, and long-term relationships rather than high-pressure sales tactics.
🏡 100% Remote Work
Build your career from home while remaining connected to members, teammates, mentors, and leadership.
Enjoy:
  • No daily commute
  • Virtual member appointments
  • Remote training and coaching
  • Digital collaboration tools
  • Online team meetings
  • Flexible scheduling opportunities
  • Modern virtual business systems

You'll have greater flexibility while maintaining the professionalism, availability, consistency, and accountability necessary to serve members effectively.
💰 Weekly Pay & Performance-Based Compensation
This is a commission-based independent contractor opportunity, not an hourly or salaried customer-service position.
Compensation opportunities may include:
  • Weekly commission payments
  • Performance-based bonuses
  • Renewal and residual income opportunities
  • Leadership incentives for qualifying representatives
  • Recognition programs
  • Additional performance rewards

There is no predetermined cap on commission earnings; however, compensation is directly tied to individual activity, production, consistency, and results.
Individual earnings vary, and no specific income level is guaranteed.
📚 Comprehensive Training & MentorshipNo Insurance Experience? No Problem.
Previous insurance experience is not required.
We provide structured training and ongoing professional development that may include:
  • Virtual onboarding
  • Product and benefits education
  • Member-service training
  • Client needs assessment
  • Relationship-management development
  • Virtual appointment preparation
  • Consultative sales training
  • Enrollment systems and procedures
  • Weekly coaching
  • One-on-one mentorship
  • Communication and presentation development
  • Leadership training
  • Ongoing professional education

We're looking for individuals with the communication skills, professionalism, work ethic, coachability, and desire to learn.
🎓 Licensing Guidance Provided
Because this position involves discussing and enrolling members in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before performing activities requiring a license.Not licensed yet? You can still apply.
Candidates moving forward receive guidance and support through the licensing process.
📈 Career Growth & Leadership Development
AO provides a performance-based development path for representatives interested in expanding beyond an individual client-facing role.
Professional growth opportunities may include:
  • Advanced client relationship responsibilities
  • Mentoring newer representatives
  • Training and development
  • Coaching
  • Team leadership
  • Management development
  • Professional conferences
  • Advanced leadership opportunities

Advancement is based on performance, consistency, initiative, professional development, and demonstrated leadership ability-not simply tenure.
Leadership opportunities are earned and are not guaranteed.
♥ Benefits & Professional Resources
Qualifying representatives may have access to:
  • Medical reimbursement program
  • Company-supported life insurance
  • Accidental Death Benefit coverage
  • Renewal and residual income opportunities
  • Leadership development programs
  • Professional coaching and mentorship
  • Union-supported professional environment, where applicable
  • Virtual technology and business resources

Eligibility requirements and qualification periods may apply.Recognition & Incentive Opportunities
Outstanding performance may qualify representatives for:
  • Company-sponsored incentive travel
  • Leadership conferences
  • Professional development events
  • Recognition programs
  • Performance contests and awards
  • Team experiences
  • Leadership events
  • Additional advancement opportunities
Who We're Looking For
Successful candidates typically demonstrate:
  • Excellent verbal and written communication
  • Strong customer-service and relationship-building abilities
  • Active listening skills
  • Positive and professional demeanor
  • Self-motivation and personal accountability
  • Strong organization and time management
  • Attention to detail
  • Dependable follow-through
  • Problem-solving and critical-thinking abilities
  • Comfort working independently from home
  • Ability to collaborate within a virtual team
  • Professionalism and integrity
  • Coachability and openness to feedback
  • Goal-oriented mindset
  • Desire for continuous personal and professional growth
Experience That Transfers Well
Previous experience in the following areas may be helpful, but is not required:
  • Customer Service
  • Member Services
  • Client Relations
  • Account Management
  • Healthcare
  • Hospitality
  • Retail
  • Banking
  • Financial Services
  • Administrative Support
  • Call Center Operations
  • Education
  • Recruiting
  • Sales
  • Leadership or Management
No previous insurance experience is required.
We welcome motivated applicants from a wide variety of professional backgrounds.Minimum Requirements
Applicants must:
  • Be at least 18 years of age
  • Be legally authorized to work in the United States
  • Be physically located within the United States
  • Have access to a reliable computer or laptop
  • Maintain reliable high-speed internet
  • Have webcam and microphone capability
  • Maintain a quiet, professional home workspace
  • Be comfortable communicating with members through Zoom and phone
  • Be willing to complete required training and professional development
  • Be willing and able to obtain the appropriate state Life & Health Insurance License
Virtual Interview Process
Qualified applicants will first complete a brief career overview covering:
  • Position responsibilities
  • Member-service expectations
  • Commission-based compensation
  • Licensing requirements
  • Training and mentorship
  • Career development
  • Leadership opportunities

Candidates interested in continuing will then have the opportunity to schedule a live Zoom interview with our hiring team.
All interviews are conducted virtually for convenience and accessibility.Ready to Build Relationships-and a Career That Grows With You?
If you're looking for a 100% remote opportunity where you can help working families, build meaningful client relationships, develop valuable professional skills, and create long-term earning and advancement opportunities through your performance, we'd like to hear from you.Apply today to be considered for our Remote Member Relationship Advisor | Client Benefits & Support opportunity with AO - American Income Division of Globe Life.Build Relationships. Serve Families. Grow Through Performance. Build Your Future From Home. 🚀

Apply