ZipRecruiter

Log In

2

Remote Director Customer Service Jobs in Colorado

StarRez

Director, Customer Success

Denver, CO · Remote

$100K - $130K/yr

... service of a trusted partner. The Role We are seeking a Director of Customer Success to lead and ... Remote (US). This is a US-based role. * Travel: Up to 15% (The percentage of travel is an ...

Posted today

ForgeFit

Remote Customer Service Specialist

Aurora, CO · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Denver, CO · On-site +1

$17.50 - $23.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Arvada, CO · On-site +1

$17.25 - $23/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Nexora Talent

Remote- Customer Experience Service

Denver, CO · Remote

$16.50 - $22.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

next page

Showing results 1-20

All JobsCustomer Service JobsRemote Director Customer Service JobsRemote Director Customer Service Jobs in Colorado

Remote Director Customer Service information

What is the difference between Remote Director Customer Service vs Remote Customer Service Manager?

AspectRemote Director Customer ServiceRemote Customer Service Manager
CredentialsTypically requires leadership experience, industry-specific knowledge, and sometimes a bachelor's degreeRequires customer service experience, leadership skills, and often a bachelor's degree
Work EnvironmentOversees multiple teams or departments remotely, strategic planningManages customer service teams remotely, handles daily operations
Industry UsageCommon in large organizations, call centers, and service industriesWidely used across various industries with customer support teams
Search & Comparison IntentFocuses on leadership, strategy, and high-level managementCenters on team management, daily customer service operations

The main difference is that a Remote Director Customer Service focuses on strategic leadership and overseeing multiple teams or departments, while a Remote Customer Service Manager handles daily team management and operational tasks. Both roles require customer service experience and leadership skills but differ in scope and responsibilities.

What are the most commonly searched types of Remote Customer Service jobs in Colorado?

The most popular types of Remote Customer Service jobs in Colorado are:

What are popular job titles related to Remote Director Customer Service jobs in Colorado?

For Remote Director Customer Service jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Director Customer Service jobs in Colorado look for?

The top searched job categories for Remote Director Customer Service jobs in Colorado are:

What cities in Colorado are hiring for Remote Director Customer Service jobs?

Cities in Colorado with the most Remote Director Customer Service job openings:

Remote Director Customer Service jobs near you

Director, Customer Success

StarRez

Denver, CO • Remote

$100K - $130K/yr

Full-time

Posted 12 hours ago

Posted today

Job description

About StarRez


StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

The Role 

We are seeking a Director of Customer Success to lead and continue developing our global Customer Success team across StarRez, College Pads, and the Customer Success teams of businesses we acquire in the future. In this role you will lead across all our platforms and regions, holding us to our goal of being customer obsessed so that our customers are happy and using their full product suite. Alongside that, you will take a heavy focus on the College Pads renewal process and customer retention. 

Role Specifics 

  • Work Location: Remote (US). This is a US-based role.  
  • Travel: Up to 15% (The percentage of travel is an estimation and could vary up or down based on business needs.) 
  • Reporting Structure: This role reports to the VP, Global Customer Success. 

What You Will Own 

  • Lead, coach and develop the global Customer Success team across StarRez and College Pads, building a structure that works across regions, time zones and platforms. 
  • Own retention and renewal outcomes, including the College Pads renewal process end to end, forecasting accuracy and the plays that reduce churn risk. 
  • Drive product adoption and utilization across the customer base, so institutions realize the full value of what they have bought, including proactive best-practice guidance. 
  • Own executive-level customer relationships and be the accountable leader on complex escalations, working closely with Support, Services and Account Management to resolve them. 
  • Review and improve our Customer Success operating model, including segmentation, health scoring, tooling and reporting, and make clear recommendations for improvements. 
  • Build the reporting layer that leadership relies on, producing Salesforce-based reporting and analysis for SLT and Board audiences. 
  • Partner cross-functionally with Services, Support, Renewals, Account Management, Product, Legal and Finance, so customers experience one joined-up company rather than a set of departments. 
  • Integrate Customer Success teams from acquired businesses into a single way of working. 

Required Qualifications 

  • 5+ years' experience leading Customer Success teams in a SaaS environment. 
  • Experience with Digital and Scaled Customer Success 
  • Experience leading people management, with team members based in more than one country or region. 
  • Demonstrated ownership of retention, renewal or utilization outcomes. 
  • Track record of managing and resolving complex escalations, including direct engagement with customer executives. 
  • Strong Salesforce skills, including building and interpreting reporting for senior audiences. 
  • Strong verbal and written communication skills, with the credibility to hold a room with both a customer executive and an internal leadership team. 
  • Evidence of improving process, tooling or ways of working rather than simply operating what already exists. 
  • Based in the United States and able to work in US business hours. 

Preferred Qualifications 

  • Experience working with higher education institutions, or an understanding of how university housing and residential life operate. 
  • Experience with renewals at scale, including forecasting and commercial negotiation. 
  • Experience integrating teams or processes following acquisition. 
  • Experience supporting more than one product or platform. 
  • Exposure to Customer Success tooling, health scoring models and AI-assisted CS workflows. 
US - Salary Range
$100,000—$130,000 USD

StarRez is an equal opportunity employer.

Apply