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Remote Medical Customer Service Jobs in Decatur, AL

HMG Careers

Sales and Service Agent Remote

Eva, AL · Remote

$69K/yr

Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Addison, AL · Remote

$69K/yr

Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Athens, AL · Remote

$69K/yr

Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Harvest, AL · Remote

$69K/yr

Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Eva, AL · Remote

$69K/yr

Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Decatur, AL · Remote

$69K/yr

Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Medical Customer Service information

See Decatur, AL salary details

$11

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How much do remote medical customer service jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for remote medical customer service in Decatur, AL is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $18.94 per hour, depending on experience, location, and employer.

What is a Remote Medical Customer Service job?

A Remote Medical Customer Service job involves assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. You communicate with customers via phone, email, or chat while working from home. Strong customer service skills, medical knowledge, and familiarity with healthcare systems are often required. This role ensures patients receive accurate information and a positive experience when interacting with medical services.

What are the key skills and qualifications needed to thrive in the Remote Medical Customer Service position, and why are they important?

To thrive as a Remote Medical Customer Service representative, you need a basic understanding of medical terminology, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, electronic health records (EHR) systems, and secure communication tools is commonly required, and healthcare support certification can be an advantage. Excellent listening skills, patience, and problem-solving abilities help you handle patient inquiries with care and professionalism. These competencies are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive experience in a remote healthcare setting.

What are some common challenges faced in a Remote Medical Customer Service role?

One common challenge in Remote Medical Customer Service is accurately addressing patient concerns and questions without face-to-face interaction, which requires clear verbal communication and strong listening skills. Team members also need to navigate sensitive health information while maintaining strict privacy standards and complying with HIPAA regulations. Additionally, quickly adapting to different EHR or CRM platforms and resolving insurance or billing queries can be demanding. However, remote team structures often include regular virtual meetings and ongoing training to help you stay connected and supported while working from home.

What are popular job titles related to Remote Medical Customer Service jobs in Decatur, AL? For Remote Medical Customer Service jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Remote Medical Customer Service jobs in Decatur, AL look for? The top searched job categories for Remote Medical Customer Service jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Remote Medical Customer Service jobs? Cities near Decatur, AL with the most Remote Medical Customer Service job openings:
Remote Medical Customer Service jobs near you
Customer Service Representative

Customer Service Representative

Williams-Sonoma, Inc.

Huntsville, AL • Remote

$15/hr

Full-time

PTO

Posted 13 days ago

Williams-Sonoma rating

6.5

Company rating: 6.5 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

Job description

Williams-Sonoma Inc.
Customer Service Representatives.
Full Time availability
Now accepting applications until July 30 2026.
Accepting applications from these states only - AZ, GA, FL, AR, NC, AL, CT, TX, WI, VA, MD, TN, OH, OK, UT, ID, KS.
For an immediate response, apply directly to this link: Openings - Williams-Sonoma Inc. Customer Care Centers

Why Join Us?
Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone’s day every day?

If you’re someone who:
  • Brings positive energy.
  • Solves problems with confidence.
  • Loves great products and even better discounts.
  • …then you’ll feel right at home here!

Your Day to Day (Essential Functions):
Customer-Focused Support:
  • Serve as the first point of contact for customer inquiries via phone.
  • Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
  • Handle escalations with professionalism, ensuring a smooth resolution process.
Problem-Solving & Ownership:
  • Apply critical thinking to troubleshoot issues and offer appropriate solutions.
  • Approve adjustments, returns, or other resolutions within established guidelines.
  • Follow up with customers to ensure complete satisfaction and issue solutions.
Service With Integrity:
  • Uphold company values by providing honest, ethical, and transparent support.
  • Maintain confidentiality of customer data and company policies.
  • Stay informed about product updates, policies, and procedures to provide accurate information.
Collaboration & Continuous Growth:
  • Work closely with team members and leadership to improve service processes.
  • Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
  • Provide feedback to improve company policies and customer experience strategies.

What We Offer:
  • Competitive pay starting at $15.00/hr.
  • Recognition-based incentives and bonuses.
  • PTO, Vacation, and Sick Pay benefits.
  • Employee discounts and perks (up to 40% off most products and brands).

What We’re Looking For:
  • 1+ year experience in customer service (retail, call center, or hospitality preferred).
  • Strong communication skills - Ability to de-escalate and resolve issues professionally.
  • Problem-solving mindset - You think fast and adapt quickly.
  • Integrity and reliability - You do the right thing, even when no one is watching.
  • Comfortable working in a fast-paced environment with performance goals.
  • Tech-savvy - Ability to navigate multiple systems and multitask efficiently.


Technology Requirements:
In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.

Devices not acceptable:
Tablet-based/convertible personal computers (i.e., Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.

Operating Systems:
  • Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations.
  • Mac IOS 13 or newer.

What if I have an Education or Enterprise edition of Windows?
Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).

What if I am using a Windows Insider version of Windows?
Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.

What if I am using an older version of Windows?
We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.

What kind of software do I need?
A PC that is fully updated with all current windows AND all optional updates, as these are device specific for  your system and can affect Audio and other performance if not updated.

What antivirus protection do I need?
You must have an anti-virus program running on your computer.  Microsoft Defender is sufficient and already installed on most Windows-based computers.

Web Browser:
Our systems work best using Google Chrome.  Other browsers may not work.  If this is the case, we will ask you to install Chrome.

Random Access Memory (RAM):
6 GB RAM or higher, but we recommend 8GM or higher to support the work environment.

Internal Storage:
You must have enough free space available to both install needed systems and run these systems effectively.

Display/Monitor:
Minimum Optimal Screen Resolution: 1920 x 1080.

Devices and peripherals needed:
  • External mouse* (wired preferred).
  • Keyboard (wired preferred).
  • Webcam (will be utilized for Training and meetings.
  • USB headset* (wired required – wireless/Bluetooth headsets NOT acceptable).
  • We highly recommend you have the following headsets for the best results during your employment:
    • Jabra Evolve 20 UC.
    • Logitech H390.
  • Other recommendations will be included in the system requirements documentation provided later in the process.
  • Headset models NOT supported:
    • MPOW.
    • Cyber Acoustics.
    • NUBOW.

We do not recommend using built-in laptop trackpads.
Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.

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