Mayaguez, PR · Remote
$15.50/hr
Remote- Job Type: Full-time Pay:Starting Rate $14.00 per hour Bilingual: $15.50 per hour About ... Specific qualifications for this medical role include: High School diploma or GED 1 Year Call ...
Mayaguez, PR · Remote
$15.50/hr
Remote- Job Type: Full-time Pay:Starting Rate $14.00 per hour Bilingual: $15.50 per hour About ... Specific qualifications for this medical role include: High School diploma or GED 1 Year Call ...
Rincon, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Rincon, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Guaynabo, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Guaynabo, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Vega Alta, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Vega Alta, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Ponce, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Ponce, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Cidra, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Cidra, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Corozal, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Corozal, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Bayamon, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Bayamon, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Dorado, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Dorado, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Guaynabo, PR · On-site +1
$12.10/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Guaynabo, PR · On-site +1
$12.10/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Guaynabo, PR · Remote
$12.10/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Guaynabo, PR · Remote
$12.10/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Guaynabo, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Guaynabo, PR · On-site +1
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Guaynabo, PR · Remote
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
Guaynabo, PR · Remote
$11/hr
Provide professional customer service support via inbound calls * Handle high-volume call center ... Benefits from day one (medical, dental, vision) for eligible roles * Paid time off and holidays
PR · Remote
Excellent customer service skills, positive attitude, attention to detail, accountability to ... Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
PR · Remote
Excellent customer service skills, positive attitude, attention to detail, accountability to ... Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
$11/hr
Employee assistance program Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote
$11/hr
Employee assistance program Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote
$11/hr
Paid time off Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote
$11/hr
Paid time off Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote
What We Are Looking For While previous customer service experience is a bonus, it is not required ... Remote Technical Requirements To be considered for this role, you must have a dedicated ...
What We Are Looking For While previous customer service experience is a bonus, it is not required ... Remote Technical Requirements To be considered for this role, you must have a dedicated ...
Bayamon, PR · Remote
$15.25 - $17/hr
Managers outbound/inbound calls providing superior customer service. * May assist with job shadowing and other Remote Channels people needs. * Oversees and supports queues and call traffic including ...
Bayamon, PR · Remote
$15.25 - $17/hr
Managers outbound/inbound calls providing superior customer service. * May assist with job shadowing and other Remote Channels people needs. * Oversees and supports queues and call traffic including ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
A Remote Medical Customer Service job involves assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. You communicate with customers via phone, email, or chat while working from home. Strong customer service skills, medical knowledge, and familiarity with healthcare systems are often required. This role ensures patients receive accurate information and a positive experience when interacting with medical services.
To thrive as a Remote Medical Customer Service representative, you need a basic understanding of medical terminology, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, electronic health records (EHR) systems, and secure communication tools is commonly required, and healthcare support certification can be an advantage. Excellent listening skills, patience, and problem-solving abilities help you handle patient inquiries with care and professionalism. These competencies are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive experience in a remote healthcare setting.
One common challenge in Remote Medical Customer Service is accurately addressing patient concerns and questions without face-to-face interaction, which requires clear verbal communication and strong listening skills. Team members also need to navigate sensitive health information while maintaining strict privacy standards and complying with HIPAA regulations. Additionally, quickly adapting to different EHR or CRM platforms and resolving insurance or billing queries can be demanding. However, remote team structures often include regular virtual meetings and ongoing training to help you stay connected and supported while working from home.
For Remote Medical Customer Service jobs in Puerto Rico, the most frequently searched job titles are:
The top searched job categories for Remote Medical Customer Service jobs in Puerto Rico are:
Cities in Puerto Rico with the most Remote Medical Customer Service job openings:
6.5
Based on 57 frontline employees who took The Breakroom Quiz
28th of 72 rated call and contact centers
Work Location: Remote-
Job Type: Full-time
Pay:Starting Rate $14.00 per hour
Bilingual: $15.50 per hour
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description:
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change
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