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Remote Medical Collections Jobs in Austin, TX (NOW HIRING)

NinjaOne

Renewal & Collections Specialist

Austin, TX · On-site +1

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What You'll Be Doing Portfolio & Collections Management: * Own and manage an assigned portfolio of ... remote. We have you covered with our comprehensive benefits package, which includes medical, dental ...

Ascension

Collections Representative

Austin, TX · Remote

$19.73 - $26.70/hr

  • Medical

  • PTO

Remote Department/Specialty: Women's Health Schedule: Day Shift | Monday - Friday 8:00a - 5:00p ... Medical Billing Experience Required: Direct background working in healthcare billing, claims ...

Allied Tech

Medical Billing Specialist

Austin, TX · Remote

$50K - $62K/yr

Medical Billing Specialist Healthcare practices run better when claims are submitted accurately ... Fully remote position * Competitive health, dental, and vision insurance * 401(k) with up to 6% ...

micro1 AI

Medical Billing Specialist

Round Rock, TX · Remote

$50 - $80/hr

Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer's project focused on developing advanced AI-assisted writing tools for clinical documentation. In ...

micro1 AI

Medical Billing Specialist

Austin, TX · Remote

$50 - $80/hr

Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer's project focused on developing advanced AI-assisted writing tools for clinical documentation. In ...

micro1 AI

Medical Billing Specialist

Georgetown, TX · Remote

$50 - $80/hr

Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer's project focused on developing advanced AI-assisted writing tools for clinical documentation. In ...

Xterra Health

DTC ECOMMERCE MANAGER

Austin, TX · Remote

$75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S.) -- periodic travel to Salem, OH required Compensation: $75,000 - $95,000 / Year ... SKUs, variants, pricing, collections, imagery, and product copy - Merchandise the store to drive ...

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Remote Medical Collections information

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How much do remote medical collections jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote medical collections in Austin, TX is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.68 per hour, depending on experience, location, and employer.

What is a remote medical collections?

A Remote Medical Collections job involves contacting patients, insurance companies, or healthcare providers to collect outstanding medical payments. Specialists in this role work from home to negotiate payment plans, resolve billing issues, and ensure compliance with healthcare regulations. Strong communication, attention to detail, and knowledge of medical billing codes are essential. This position often requires experience in medical collections, billing, or accounts receivable.

What are the key skills and qualifications needed to thrive in remote medical collections?

To thrive as a Remote Medical Collections professional, you need a strong understanding of medical billing, insurance claims processes, and collections procedures, often supported by experience in healthcare revenue cycle management. Familiarity with billing software, electronic health record (EHR) systems, and compliance standards like HIPAA is commonly required. Attention to detail, persistence, and excellent written and verbal communication skills help you excel in resolving payment issues and negotiating with patients or insurers. These skills and qualities ensure timely reimbursement for healthcare providers while maintaining positive patient relations and adhering to strict confidentiality standards.

What are some common challenges faced in a remote medical collections role, and how can they be managed effectively?

One common challenge in Remote Medical Collections is navigating complex insurance policies and resolving denied or delayed claims while working independently. Additionally, communicating with patients about overdue balances requires both empathy and firmness to maintain positive relationships while securing payments. Effective management of these challenges typically involves staying organized with robust tracking systems, regularly updating knowledge on industry regulations, and collaborating virtually with billing and clinical teams as needed. Most employers provide training and ongoing support, but self-motivation and strong problem-solving skills are essential for success in this remote position.

What are popular job titles related to Remote Medical Collections jobs in Austin, TX?

For Remote Medical Collections jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Medical Collections jobs in Austin, TX look for?

The top searched job categories for Remote Medical Collections jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Medical Collections jobs?

Cities near Austin, TX with the most Remote Medical Collections job openings:

Remote Medical Collections jobs near you
Infographic showing various Remote Medical Collections job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $41,087 per year, or $19.8 per hour.

Renewal & Collections Specialist

NinjaOne

Austin, TX • On-site, Remote

$18.25 - $24.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Description
About the Role
As NinjaOne continues its remarkable growth journey, we are seeking a Renewal & Collections Specialist to join our Global Customer Retention team, supporting the North America region. This role sits between Finance and Customer Success, owning an assigned portfolio of accounts across the collections and renewals lifecycle. You will proactively manage past-due balances, protect subscription revenue at renewal, and partner with cross-functional teams to resolve billing issues and reduce churn risk.
Location: Hybrid remote in Tampa, FL or Austin, TX. In the office 3 days per week.
What You'll Be Doing
Portfolio & Collections Management:
  • Own and manage an assigned portfolio of past-due accounts, proactively driving outreach and payment recovery to reduce aging balances.

  • Maintain accurate account records and activity logs in Salesforce, ensuring clear visibility into portfolio status and progress.

  • Partner with Finance to resolve billing disputes and invoice discrepancies quickly and accurately.

Renewals & Retention:
  • Manage renewal outcomes for accounts in your portfolio, identifying at-risk contracts early and building plans to protect revenue.

  • Lead customer conversations that address payment or contract concerns, balancing collections urgency with a strong customer experience.

  • Analyze account and usage trends to flag churn risk and escalate strategic accounts appropriately.

Cross-Functional Partnership:
  • Collaborate closely with Customer Success, Sales, and Finance to align on account strategy and escalation paths.

  • Act as a connective layer between Finance and Customer Success so past-due and at-risk accounts are handled consistently and transparently.

  • Support review of cancellation and non-payment requests, ensuring accounts are evaluated before final resolution.

Operational Excellence:
  • Track and report portfolio performance against team KPIs, including recovery rate, time to contact, and renewal save rate.

  • Maintain disciplined, SLA-driven cadences for outreach and escalation across your portfolio.

  • Identify opportunities to improve the efficiency and consistency of the collections and renewals motion.

  • Other duties as needed.

About You
  • 1-3 years of experience in collections, accounts receivable, renewals, or customer success, ideally in a B2B SaaS environment.

  • Comfortable owning a full account portfolio with minimal day-to-day oversight.

  • Strong consultative communication skills, with the ability to navigate difficult payment conversations while preserving the customer relationship.

  • Analytical mindset, able to identify risk and prioritize accordingly.

  • High level of organization and the ability to manage competing priorities against SLA-driven targets.

  • Experience with Salesforce preferred.

  • You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility, Innovation, and are committed to reinforcing and growing this mindset on your team

About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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