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The IT Scrum Master, Support Services will serve as a Scrum Master and Agile delivery leader within the Information Technology department. This position facilitates Agile practices across IT teams, supports the delivery of technology initiatives, and helps ensure work is aligned to business priorities and organizational goals.  

This role partners with Product Owners, stakeholders, technical teams, leadership, and external vendors to support planning, prioritization, delivery, risk management, communication, and continuous improvement. The Scrum Master promotes accountability, transparency, collaboration, and Agile best practices while helping teams remove impediments and deliver value consistently. This individual may also perform business analysis, support project intake activities, and assist with organizational change efforts as needed. 

PLEASE NOTE: this role is based full-time in our Lakewood office. Remote candidates will not be considered.

**No agency resumes or recruiters please**

Compensation for this Role: $90,000 - $130,000 USD annually, depending on experience

General Responsibilities 

• Maintain open communication lines with all working relationships 

• Follow up to ensure items for which the job is accountable are performed 

• Earn and maintain customer trust 

• Uphold the core values of the organization 

• Work well with others to accomplish the mission of the organization and of the job 

• Foster a collaborative, respectful, and engaging team environment 

• Promote transparency, accountability, and continuous improvement 

• Encourage effective communication between technical and non-technical stakeholders 

Specific Responsibilities 

• Develop and manage detailed project plans, assign tasks, oversee project progress and prepare regular reports and presentations regarding project progress and risks 

• Track the completion of project milestones as well as scope, issues, risks and cost for each project and reports progress to the project sponsor and chief strategist 

• Assist stakeholders working in corporate services to identify potential business process improvements, including the development of business cases to support proposed changes to business operations and processes 

• Evaluate alternative solutions in light of business requirements, current operating processes and internal guidelines 

• Develop business requirements and business case and/or a cost/benefit analysis as necessary 

• Help to refine internal project management practices and the application of PMI process and knowledge areas and adheres to established project management standards 

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

• Agile principles and Scrum framework 
• Scrum Master accountabilities and servant leadership 
• Agile planning, estimation, backlog management, and delivery practices 
• Sprint Planning, Daily Stand-Ups, Backlog Refinement, Sprint Reviews, and Retrospectives 
• Product backlog management, backlog refinement, and user story development 
• Business Analysis, including: 
• Requirements analysis 
• Developing business cases 
• Types of ROI including Net Present Value, Payback Period, and IRR 
• Benefits realization 
• Alternative solution analysis 
• Organizational Change Management 
• Lean process improvement methodologies 
• Project governance, risk management, and project intake practices 
• Common corporate business functions 
• Information Technology systems, applications, and infrastructure environments 

Skill in:

• Agile facilitation, Scrum leadership, and team coaching
• Project planning, execution, risk management, and delivery oversight
• Stakeholder engagement, relationship management, and executive communication
• Business analysis and translating requirements into actionable work
• Managing multiple priorities in a dynamic environment
• Agile and project management tools, methodologies, and reporting practices
• Strong written, verbal, analytical, and problem-solving abilities

Ability to:

• Lead technology initiatives that include significant business process implications 
• Serve as Scrum Master for one or more Agile teams 
• Identify risk areas and proactively determine appropriate mitigation strategies 
• Remove barriers and obstacles that impact team performance 
• Coach individuals and teams through organizational and process change 
• Build and maintain effective working relationships with all levels of management and staff 
• Work independently and effectively in a team environment 
• Balance Agile delivery practices with business expectations and project governance requirements 
• Drive transparency, accountability, continuous improvement, and delivery excellence 

PHYSICAL REQUIREMENTS:

• Driving
• Sitting
• Climbing
• Lifting (up to 50 lbs)
• Standing
• Stooping
• Vision acuity (near and far)
• Walking

REQUIREMENTS:

• Bachelor's degree in Business, Information Technology, Project Management, or related analytical and technical coursework required. Equivalent combinations of education and experience may be considered. 
• Three to five years of experience leading technology initiatives, facilitating Agile teams, managing projects, or supporting cross-functional business technology efforts is required.
• Experience facilitating Scrum ceremonies, managing product backlogs, defining user stories, and supporting Agile delivery practices is highly desirable.
• Occasional travel to Encore regional offices may also be required. 
• Experience in the construction industry, particularly electrical contracting, along with experience implementing Information Technology solutions is preferred.
• Professional certifications such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), PMI Agile Certified Practitioner (PMI-ACP), Certified Associate in Project Management (CAPM), Project Management Professional (PMP), or equivalent certifications are preferred. Experience using Azure DevOps, Jira, Teamwork.com, Miro, or similar Agile work management platforms is also preferred.

Benefits:  

• Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.
• Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore’s in house training program.
• This position is eligible for a cell phone allowance and the short-term incentive program.

Applications will close for this position on  September 1, 2026 or when role is filled.  

For information regarding this position, please contact recruiting@encoreelectric.com 

To request an accommodation during the application process, please contact HR@EncoreElectric.com. 

Encore Electric, Inc. is an EOE, including disability/vets.