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Position Overview
We are seeking a highly analytical and detail-oriented Business Analyst to support a critical enterprise initiative: achieving PCI DSS Level 1 Service Provider compliance through scope reduction, payment flow optimization, and tokenization.
This role will partner closely with the PCI Program Director to map, analyze, and redesign how payment data flows through the organization. The primary objective is to identify and eliminate unnecessary handling of cardholder data (PAN), enabling effective scope reduction and supporting a successful, audit-ready Report on Compliance (ROC).
This is a hands-on, discovery and process-focused role—ideal for someone who excels at understanding complex systems and translating them into clear, actionable insights.
This is a remote position.
Key Responsibilities
Payment Flow & Data Flow Mapping (Core Responsibility)
Document end-to-end payment workflows, including:
Customer booking and payment processes
Internal system interactions (phone system, back-office)
Third-party integrations (e.g., payment gateways, GDS, vendors)
Identify where cardholder data (PAN) is:
Collected
Processed
Stored
Transmitted
Develop and maintain:
Data flow diagrams
System interaction maps
Process documentation aligned to PCI scope requirements
PCI Scope Identification & Reduction Support
Analyze payment and data flows to identify opportunities to reduce PCI scope
Partner with Security, Operations and Finance teams to:
Eliminate unnecessary PAN handling
Support segmentation strategies
Enable system isolation and scope containment
Ensure all scope-related documentation is accurate, complete, and defensible for audit
Tokenization & Payment Process Redesign
Support design and implementation of tokenization strategies by:
Mapping current vs. future-state payment flows
Identifying systems and processes impacted by tokenization
Work with Product and Operations teams to:
Redesign workflows to remove PAN from internal systems
Eliminate manual or legacy payment handling processes
Document business and system changes required to support tokenization initiatives
Requirements Development & Translation
Translate compliance and architectural requirements into:
Clear business requirements
Functional specifications
User stories / tickets for engineering teams
Ensure requirements align with PCI DSS expectations and scope reduction goals
Cross-Functional Stakeholder Engagement
Work with:
Product and Engineering teams
Finance and Operations (e.g., billing, refunds, call centers)
Vendor and third-party stakeholders
Facilitate workshops and discovery sessions to understand real-world workflows vs. documented processes
Process Analysis & Risk Identification
Identify:
Shadow processes where cardholder data may be handled outside defined systems
Manual workflows (e.g., call center payments, email handling of PAN)
Gaps between intended and actual processes
Escalate risks and inefficiencies to the PCI Program Director
Documentation & Audit Support
Maintain clear, structured documentation to support:
PCI scope validation
QSA review and audit defensibility
Ensure all process documentation aligns with:
Control narratives
Data flow diagrams
System inventories
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience.
4+ years of experience as a Business Analyst, preferably in complex system environments
Proven experience mapping end-to-end business processes and system workflows
Strong experience working with:
Payment systems, financial transactions, or e-commerce platforms
Demonstrated ability to analyze and document data flows across multiple systems
Experience translating business needs into technical requirements
Preferred Qualifications
Experience in PCI DSS environments or supporting compliance initiatives
Familiarity with:
Payment gateways and processors
Tokenization concepts and implementations
Experience in travel, hospitality, or high-volume transaction environments
Experience working with distributed systems and third-party integrations
Key Competencies
Strong analytical and problem-solving skills
Exceptional documentation and process mapping abilities
Ability to simplify complex systems into clear, structured representations
Strong communication skills across technical and non-technical stakeholders
High attention to detail with a focus on accuracy and completeness
Benefits Onboard
In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.
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