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Remote Manufacturing Technical Support Jobs in New York

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Alloy

Senior Technical Support Engineer

New York, NY · On-site +1

$105K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... remote employees onsite once a quarter. The Support team at Alloy is a group of curious ... What you'll be doing The Senior Technical Support Engineer is a highly experienced support ...

UVeye

Technical Customer Support Engineer, Tier 2

Teaneck, NJ · On-site +1

$36 - $43/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security ... Ideally Wed-Fri in-office in Teaneck, NJ and Sat-Sun remote with flexibility. A day in the life and ...

ASR INTERNATIONAL

Senior Technical Writer

Manhattan, NY · Remote

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role supports technical writing, TIMS updates, product and market research, data validation ... Perform market research to identify current manufacturer part numbers and supplier contact ...

Owens Corning

Field Technical Specialist

Elmhurst, NY · Remote

As a Field Technical Specialist , you will serve as a key field-based technical resource supporting ... Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ...

Unframe

Support Engineer (Remote)

New York, NY · On-site +1

About the role We're looking for a Support Engineer to join our team and support large global ... This role is for someone technical, curious, and service-oriented, who wants to be close to ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global ... This role is for someone technical, curious, and service-oriented, who wants to be close to ...

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All JobsManufacturing Technical Support JobsRemote Manufacturing Technical Support JobsRemote Manufacturing Technical Support Jobs in New York

Remote Manufacturing Technical Support information

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.

What are popular job titles related to Remote Manufacturing Technical Support jobs in New York?

For Remote Manufacturing Technical Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Manufacturing Technical Support jobs in New York look for?

The top searched job categories for Remote Manufacturing Technical Support jobs in New York are:

What cities in New York are hiring for Remote Manufacturing Technical Support jobs?

Cities in New York with the most Remote Manufacturing Technical Support job openings:

Remote Manufacturing Technical Support jobs near you

Technical Support Engineer

Olive Systems Group Inc

New York, NY • Remote

$65K - $110K/yr

Full-time

Posted 28 days ago

Job description

This is a remote position.

Location: Remote (US / Canada / LATAM)
Employment: Full-time
Client Location: New York City, USA
Start Date: ASAP

About Our Partner

Our partner is Bright Data, the world’s leading web data platform.

Every day, organizations around the globe rely on Bright Data’s technology to access and analyze publicly available web data at scale. The platform powers use cases across AI, market intelligence, cybersecurity, e-commerce, brand protection, financial services, and academic research.

Thousands of companies—from fast-growing startups to Fortune 500 enterprises—use Bright Data’s infrastructure to build products, automate workflows, and make better business decisions through data.

As the company continues to expand globally, they are looking for a Technical Product Support Representative to help customers get the most out of their platform.

Who We’re Looking For

We’re looking for someone who genuinely enjoys solving technical problems and helping people.

You don’t need to be a software engineer, but you should be technically curious, comfortable reading documentation, and confident investigating issues until you find the right solution.

If you like troubleshooting, learning new technologies, and communicating with customers, this role offers an excellent opportunity to work with a world-class technology company and continuously develop your technical skills.

What You’ll Do

  • Become a product expert and help customers successfully use Bright Data’s platform.
  • Provide professional technical support via email and phone.
  • Troubleshoot customer issues and identify root causes.
  • Explain technical concepts in a clear and customer-friendly way.
  • Recommend best practices and optimal workflows.
  • Work closely with Engineering, Product, and other internal teams to resolve complex issues.
  • Handle multiple customer requests while maintaining a high level of quality and responsiveness.
  • Continuously learn about new product features and technologies.

Hiring Process

The first stage of the hiring process is an AI interview.

If your application matches the role, you’ll receive an email containing your personal AI interview link. You can complete the interview at a time that’s convenient for you.

Candidates who successfully pass the AI interview will move forward to the next stages of the hiring process.



Requirements
  • Previous experience in Technical Support, Product Support, Help Desk, Customer Support, or a similar technical customer-facing role.
  • Basic knowledge of JavaScript and HTML.
  • Experience with Python or another programming language is a plus.
  • Strong technical aptitude and problem-solving skills.
  • Ability to understand technical documentation and quickly learn new technologies.
  • Excellent written and spoken English.
  • Strong communication and customer service skills.
  • Ability to work independently, stay organized, and take ownership of customer issues.
  • A proactive mindset and willingness to continuously improve


Benefits
  • Join one of the world’s leading technology companies in the web data industry.
  • Work with customers from innovative startups and global enterprises.
  • Learn cutting-edge technologies used in AI, automation, and large-scale data platforms.
  • Fully remote position.
  • Collaborative international team.
  • Excellent opportunity for long-term professional growth.