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Remote Manager Restaurant Operations Jobs in Houston, TX

HungerRush

Manager, Support Operations

Houston, TX · On-site +1

Who We Are HungerRush is a leading provider of integrated restaurant technology solutions ... Position Summary The Manager, Support Operations owns the operational engine behind the Menufy and ...

HungerRush

Sales Executive (Remote)

Houston, TX · Remote

... restaurant management, and payment processing features with flexible software designed to give operators more insight into their customers, more control over their operations, and more power to ...

HungerRush

Sales Executive

Houston, TX · On-site +1

... restaurant management, and payment processing features with flexible software designed to give operators more insight into their customers, more control over their operations, and more power to ...

YO AI Labs

AI Consulting Expert - Remote

Houston, TX · Remote

$100 - $200/hr

Remote Job Overview We are seeking experienced AI Consulting Domain Experts to contribute their ... management consulting, corporate strategy, business transformation, or operations. * Experience ...

New

Sonoma Consulting Inc.

Remote DevOps Engineer

Houston, TX · Remote

$50.25 - $69/hr

Travel: onsite in Houston for week 1 - remaining weeks would be remote. Qualifications Requirements ... Background in network security (firewall management) Additional Information Devops, Network ...

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All JobsRestaurant Operations JobsRemote Manager Restaurant Operations JobsRemote Manager Restaurant Operations Jobs in Houston, TX

Remote Manager Restaurant Operations information

See Houston, TX salary details

$30.6K

$60.7K

$88.8K

How much do remote manager restaurant operations jobs pay per year?

As of Aug 13, 2026, the average yearly pay for remote manager restaurant operations in Houston, TX is $60,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $64,900.00 per year, depending on experience, location, and employer.

What is the difference between Remote Manager Restaurant Operations vs Restaurant Supervisor?

AspectRemote Manager Restaurant OperationsRestaurant Supervisor
CredentialsManagement experience, industry certificationsHigh school diploma, on-the-job training
Work EnvironmentRemote, office or home-basedOn-site in restaurant locations
Employer & Industry UsageHospitality chains, restaurant groupsIndividual restaurants, hospitality industry
Search & Comparison IntentManagement, operations, remote hospitality rolesSupervision, restaurant staff management

The Remote Manager Restaurant Operations typically oversees multiple restaurant locations remotely, focusing on strategic planning and operational efficiency. In contrast, a Restaurant Supervisor works directly on-site, managing daily staff and customer service. While both roles require industry knowledge, the remote manager emphasizes administrative and oversight functions, whereas the supervisor handles hands-on staff supervision.

What are popular job titles related to Remote Manager Restaurant Operations jobs in Houston, TX? For Remote Manager Restaurant Operations jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Remote Manager Restaurant Operations jobs in Houston, TX look for? The top searched job categories for Remote Manager Restaurant Operations jobs in Houston, TX are:
What cities near Houston, TX are hiring for Remote Manager Restaurant Operations jobs? Cities near Houston, TX with the most Remote Manager Restaurant Operations job openings:
Remote Manager Restaurant Operations jobs near you

Manager, Support Operations

HungerRush

Houston, TX • On-site, Remote

Full-time

Posted 19 days ago

Job description

Who We Are
HungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering), delivery management, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at
Position">www.hungerrush.com.
Position Summary
The Manager, Support Operations owns the operational engine behind the Menufy and HungerRush support teams: workforce planning, quality assurance, automation/AI, and training & knowledge management. This role leads a team of 4 functional leads and turns Support performance data into decisions the rest of the organization can act on.
Success in this role means building operational systems that allow Support leaders and agents to consistently deliver fast, high-quality customer experiences while continuously improving efficiency through data, automation, and process optimization.
What this Role Owns
Workforce Management
  • Contact-volume forecasting, staffing models, capacity planning across both support centers
  • Schedule adherence, shrinkage tracking, and coverage planning

Quality Assurance
  • QA scoring frameworks, calibration, and the coaching feedback loop
  • Quality trend reporting and corrective action planning

AI & Automation
  • Deflection and containment performance (Voice AI, bots, agent-assist tools)
  • Automation roadmap execution and vendor management

Training & Knowledge Management
  • New-hire onboarding and training effectiveness
  • Knowledge base content lifecycle and search/adoption health

Also Responsible For
  • Executive-level reporting like dashboards and scorecards that translate operational data into business impact
  • Cross-functional readiness: incident management, product launch prep, organizational change rollout
  • Process standardization across POS and Menufy support

Leadership Responsibilities
  • Manages and develops the 4 functional leads directly
  • Operates as an enabling partner to frontline team leaders: supporting execution, not directing team strategy
  • Escalates cross-functional blockers to Support leadership rather than setting strategic direction independently

Qualifications
Required
  • 5+ years in contact center operations, including 2+ years in a WFM, QA, or CX operations leadership capacity
  • Direct experience with forecasting/scheduling platforms (e.g., Assembled) and QA tooling
  • Track record of owning a performance scorecard and presenting results to leadership
  • Strong analytical skills, comfortable translating raw metrics into a clear operational narrative

Preferred
  • Experience leading or heavily supporting an AI/automation deflection initiative
  • Zendesk administration or configuration experience
  • Background in restaurant technology, POS, or SaaS support environments

Key Performance Indicators
  • Service level and staffing forecast accuracy
  • QA score trend and calibration consistency
  • AI deflection rate and containment quality
  • New-hire time-to-proficiency
  • On-time delivery of the weekly executive summary

Additional Details
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

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