The worldโs largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.
In todayโs new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.
Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.
Evident ID is hiring an Insurance Certificate Operations Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.
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Responsibilities
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ยทย ย ย ย ย ย Responsible for the quality and efficiency of a team of insurance certificate verification specialists
ยทย ย ย ย ย ย Conduct ongoing training for insurance verification specialistsย
ยทย ย ย ย ย ย Create and maintain training and user guide articles on processes and procedures
ยทย ย ย ย ย ย Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new featuresย
ยทย ย ย ย ย ย Translate insurance requirements into product offerings and recognize gaps
ยทย ย ย ย ย ย Be a driving force for product enhancements and efficienciesย
ยทย ย ย ย ย ย Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires
ยทย ย ย ย ย ย Participate in various company initiatives and projects as requestedย
ยทย ย ย ย ย ย Build and maintain strong internal relationships with different departments within the company (we are a team!)
ยทย ย ย ย ย ย Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)
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If you have the following you might be a good fit!
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ยทย ย ย ย ย ย 2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)
ยทย ย ย ย ย ย Product Management or Project Management experience highly encouraged
ยทย ย ย ย ย ย Strong understanding on how to read and interpret Certificates of Insurance
ยทย ย ย ย ย ย Experience training and coaching a team of operational specialists to be the best and do their best
ยทย ย ย ย ย ย Experience working with customers to understand their needs or help address questions or issues
ยทย ย ย ย ย ย Experience in insurtech or procurement technology is a plus
ยทย ย ย ย ย ย Enjoy working in a collaborative environment
ยทย ย ย ย ย ย Open to feedback
ยทย ย ย ย ย ย Comfortable conducting analysis and pulling together regular metrics
ยทย ย ย ย ย ย Have a can-do attitude even when you may not know the answer but you will figure it out
ยทย ย ย ย ย ย Mutli-tasker extraordinaireย
ยทย ย ย ย ย ย Open to change on a regular basis (every day is different!)
ยทย ย ย ย ย ย Strong written and verbal communication skills
ยทย ย ย ย ย ย Not afraid to ask questions
ยทย ย ย ย ย ย Skilled at organizing and prioritizing tasks
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We are not looking for:
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ยทย ย ย ย ย ย Someone to sit on the sidelinesย
ยทย ย ย ย ย ย Likes to work independently
ยทย ย ย ย ย ย Enjoys doing the same work everyday
ยทย ย ย ย ย ย Closed mindedย
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Why Evident?
โข Our team solves a crucial problem with huge business potential together, and we are able to see exactly how our contribution affects customers!
โข Competitive pay package, including base pay and stock options
โข Full medical, dental, vision benefits and 401K
โข Unlimited PTO
โข Paid parental leave to support you and your family
โข Home internet stipend, virtual events, & more!
โข Recently named one of Atlanta's Coolest Companies & 50 on Fire by Atlanta Inno
โข Recently named one of the Top 10 Fastest Growing Companies in Atlanta & one of the Best Places to Work in Atlanta by Atlanta Business Chronicle
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.