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Remote Manager End User Computing Jobs in Maryland

NTT DATA Services

Frontend / UX Engineers

MD · Remote

$68K - $141K/yr

We are currently seeking a Frontend / UX Engineers to join our team in Bethesda (REMOTE), Maryland ... This role is central to the modernization of client's radiation exposure management, focusing on ...

NTT DATA Services

Frontend / UX Engineers

Bethesda, MD · Remote

$68K - $141K/yr

We are currently seeking a Frontend / UX Engineers to join our team in Bethesda (REMOTE), Maryland ... This role is central to the modernization of client's radiation exposure management, focusing on ...

CareFirst

Business Analyst (Remote)

Baltimore, MD · Remote

Implements practices and procedures for end user test plans. Identifies and documents gaps in ... Prioritize and manage new work requests. QUALIFICATIONS: Education Level: Bachelor's Degree in ...

CareFirst

Business Analyst (Remote)

Baltimore, MD · Remote

Implements practices and procedures for end user test plans. Identifies and documents gaps in ... Prioritize and manage new work requests. QUALIFICATIONS: Education Level: Bachelor's Degree in ...

CareFirst

Business Analyst (Remote)

Baltimore, MD · Remote

Implements practices and procedures for end user test plans. Identifies and documents gaps in ... Prioritize and manage new work requests. QUALIFICATIONS: Education Level: Bachelor's Degree in ...

Deckers

$79K - $107K/yr

Manager, Global UX and Optimization Location: Remote - US Interested applicants must reside in one of the following approved states: Arizona, California, Colorado, Minnesota, New Jersey, Texas The ...

Sbdinc

National Account Manager - Strategic End Users - Remote 60% Travel United States Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of ...

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Remote Manager End User Computing information

How does a remote manager end user computing effectively coordinate and support a distributed IT team?

A Remote Manager End User Computing typically oversees geographically dispersed teams responsible for supporting employees’ devices and digital workspaces. Effective coordination relies on clear communication, regular virtual meetings, and robust ticketing or workflow systems to track issues and progress. The manager must foster collaboration using digital tools, set clear expectations, and ensure that best practices for security and device management are consistently followed. Building a strong team culture remotely and providing ongoing training are also key to maintaining high service standards.

What does a remote manager end user computing do?

A Remote Manager End User Computing oversees the delivery and maintenance of IT services and support for end users, often in a distributed or remote work environment. They manage teams responsible for supporting desktops, laptops, mobile devices, virtual desktops, and related user-facing technologies. Their role includes ensuring reliable system performance, implementing security policies, and facilitating smooth user experiences across remote locations. They also coordinate upgrades, troubleshoot escalated issues, and help design strategies for remote technology deployment.

What are the key skills and qualifications needed to thrive as a remote manager end user computing, and why are they important?

To thrive as a Remote Manager End User Computing, you need expertise in end user support, IT infrastructure management, and a solid understanding of device management platforms, often supported by a degree in IT or related field. Familiarity with tools like Microsoft Endpoint Manager, Citrix, VMware Horizon, and relevant certifications (such as ITIL or CompTIA) is typically required. Outstanding leadership, communication, and problem-solving skills are crucial for effectively guiding distributed teams and addressing user needs. These skills ensure seamless technology adoption, optimized end user experiences, and efficient remote team coordination.
What are popular job titles related to Remote Manager End User Computing jobs in Maryland? For Remote Manager End User Computing jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Remote Manager End User Computing jobs in Maryland look for? The top searched job categories for Remote Manager End User Computing jobs in Maryland are:
What cities in Maryland are hiring for Remote Manager End User Computing jobs? Cities in Maryland with the most Remote Manager End User Computing job openings:
Remote Manager End User Computing jobs near you
Infographic showing various Remote Manager End User Computing job openings in Maryland as of July 2026, with employment types broken down into 67% Full Time, 17% Part Time, and 16% Contract. Highlights an 100% Remote job distribution.

Software Support Specialist - Level 1 (Remote)

FEI Systems

Columbia, MD • On-site, Remote

Full-time

Re-posted 17 days ago

Job description

At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a software support specialist who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep.
All candidates will be required to complete at least one in-person interview as part of our hiring process.
Job Summary:
As a Software Support Specialist - Level 1, you are expected to operate as a member of the Production Support team which is the primary point of contact for technical, navigational, and training assistance for customers and users of the LTSS and Carity proprietary systems and corporate support for internal employees of FEI Systems. The Associate is expected to be able to communicate effectively by phone or email, be extremely detail oriented, have strong analytical skills, and a passion for both customer service and problem solving. This role is mostly unscripted support role that requires technical experience and expertise.
Principal Responsibilities:
  • Assessing the issues and troubleshooting problems if required
  • Investigate reported system issues, work to recreate, identify appropriate requirements and document defects.
  • Provide Tier 1 client support and technical issue resolution via email, phone, web-based feedback.
  • Escalate any unresolved issues up to Tier 2 support
  • Create, update, and close customer tickets in ticketing portal for every call answered and according to defined ticket compliance requirements
  • Ask probing questions, listen, and record data capture details and actions performed in all tickets
  • Learn and understand client workflows and functionalities within complex software
  • Ensure problem ownership, escalate issues through proper channels
  • Provide updates to end users when delivering solutions and diagnosing issues
  • Advise management of potential risks that may have impact on customer base and operating environment
  • Promote end-user satisfaction in adherence to established performance metrics
  • Understanding around PHI/sensitive data
  • Technical experience with Windows 10/11 and Microsoft Office 365 applications
  • Basic understanding of networking technologies such as DNS, DHCP, WiFi, VPN, and others
  • Ability to understand technical guidance and instructions and communicate them effectively to end users
  • Basic understanding of IT technologies such as Active Directory, malware protection, printing systems, endpoint management, and others

Required Skills:
  • Minimum of one year of experience in a fast-paced, support position that required written documentation of interactions
  • Excellent customer service, critical thinking, and written & verbal communication in English
  • Must be adept at balancing shifting priorities and time management
  • Able to reliably work designated or flexible shifts in a 24/7, 365-day environment
  • Ability to understand and explain technical information
  • College degree and 1-2 years of related work experience, or Associate degree and 3-4 years of related work experience, or High School diploma/equivalent and 4-6 years related work experience required
  • Experience with external customer communications (written and/or Oral).
  • Must have self-learning and researching skills
  • Ability to maintain calm composure and customer focus while troubleshooting and solving issues with frustrated end-users that may have little understanding of technology
  • Ability to work successfully as part of a team

Preferred Experience:
  • Previous experience in user/technical application support or training
  • Knowledge of the principles and processes for providing customer and personal services
  • Experience with help desk ticket tracking tools and workflow
  • Familiarity with ITIL process

Location: Remote
Status: Full time position with full company benefits
NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at (888) 464-4218.
Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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