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Remote Managed Service Provider Jobs in Iowa (NOW HIRING)

Managed Services Engineer - Azure

Des Moines, IA · Remote

$54.50 - $72.75/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... We've grown every year since, and today we're proud to be a $16 billion global provider of ...

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Remote Managed Service Provider information

What is a remote managed service provider?

A Remote Managed Service Provider (MSP) is a company or team that remotely manages a business's IT infrastructure and end-user systems. MSPs handle tasks like network monitoring, cybersecurity, data backup, and technical support, all from an offsite location. This allows businesses to focus on their core operations while experienced professionals maintain and secure their technology. Remote MSPs typically offer their services on a subscription basis, providing proactive support and minimizing downtime.

How does a remote managed service provider typically collaborate with client IT teams to ensure seamless service delivery?

Remote Managed Service Providers (MSPs) work closely with client IT teams through regular communication, ticketing systems, and scheduled virtual meetings to align on goals, resolve issues, and implement new technologies. They often use remote monitoring and management tools to proactively detect and address problems, minimizing downtime for clients. Successful collaboration involves clear documentation, shared protocols, and frequent updates, ensuring both the MSP and client teams are informed and responsive. Building trust and maintaining transparency are key to fostering strong partnerships and achieving seamless service delivery.

What are the key skills and qualifications needed to thrive as a remote managed service provider, and why are they important?

To thrive as a Remote Managed Service Provider, you need strong IT troubleshooting skills, a solid understanding of network and system administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Excellent communication, problem-solving, and time management skills help professionals coordinate with clients and resolve issues efficiently. These abilities are critical for delivering reliable support, maintaining system uptime, and ensuring client satisfaction in a remote environment.

What is the difference between Remote Managed Service Provider vs Network Administrator?

AspectRemote Managed Service ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Microsoft Certified, vendor-specific certificationsCertifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via remote tools, supporting multiple clientsTypically onsite or hybrid, managing internal network infrastructure
Employer & Industry UsageManaged service providers serving various industriesIn-house IT teams or organizations managing their own networks

The main difference is that a Remote Managed Service Provider offers outsourced IT support remotely across multiple clients, while a Network Administrator manages an organization's internal network infrastructure, often onsite. Both roles require similar certifications but differ in scope, environment, and employer type.

What are popular job titles related to Remote Managed Service Provider jobs in Iowa?

For Remote Managed Service Provider jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Remote Managed Service Provider jobs in Iowa look for?

The top searched job categories for Remote Managed Service Provider jobs in Iowa are:

What cities in Iowa are hiring for Remote Managed Service Provider jobs?

Cities in Iowa with the most Remote Managed Service Provider job openings:

Application Solutions Analyst Sr

West Des Moines, IA • Remote

UnityPoint Health
Hospitals • 10K+ employees

Full-time

Medical, Dental, Retirement, PTO

Posted 13 days ago


UnityPoint Health rating

7.3

Company rating: 7.3 out of 10

Based on 366 frontline employees who took The Breakroom Quiz

305th of 898 rated healthcare providers


Job description

We are seeking an Application Solutions Analyst Senior to join our team at UnityPoint Health! This position specifically focuses on Epic HIM applications along with Solventum coding, Nuance DMO, and plays a critical role in ensuring that applications are effectively evaluated, implemented, maintained, optimized, and decommissioned. The Senior Analyst will forge partnerships with customers to determine needs, understand application capabilities, and complete workflow analysis, design and documentation.

Applicants can expect to be responsible for architecture design and process workflow design/review of enterprise applications in their domain and the associated implementation and optimization designs. This role works collaboratively with operational stakeholders, portfolio leadership, informatics, Applications Solutions Architects, project management and Managed Service Providers to ensure alignment with organizational and business needs.

We are looking for candidates that have a deep understanding of Epic HIM application workflows, standards, and capabilities and the ability to collaborate with various stakeholders to achieve the organization's goals. If you are certified in Epic HIM modules, have an overall understanding of HIM workloads, and have excellent communication skills, we strongly encourage you to apply! 

Location: Remote - applicants preferably reside within the UnityPoint Health footprint of Iowa, Illinois, or Wisconsin 

Hours: Monday-Friday, standard business hours 


At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:   

  • Expect paid time off, parental leave, 401K matching and an employee recognition program.   
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.


Business Analysis, Requirements, Definition, & Management: 

  • Takes responsibility for investigative work to determine business requirements and specify effective business processes
  • Facilitates scoping and business priority setting for large or complex changes, engaging senior stakeholders as required.
  • Communicates upgrade, optimization, implementation plans, and timelines to stakeholders, business and clinical users, IT staff, and executive leadership
  • Develops test plans and ensures applications have updated comprehensive test plans
  • Recommends and implements appropriate security processes, templates and configurations for supported applications
  • Mentors team members and fosters a culture of innovation, learning, teamwork, professionalism and engagement consistent with the mission, vision, and goals of UnityPoint Health 
  • Leads and coordinates projects involving multiple teams
  • Collaborate with Managed Service Provider to deliver implementation and optimization solutions through the development of detailed requirements
  • Partner with Managed Service Provider to identify opportunities for innovation, efficiency and cost optimization

Enterprise & Business Architecture:

  • Contributes to the creation and review of a systems capability strategy to ensure it meets the strategic requirements
  • Develops models and plans to drive forward the strategy, taking advantage of opportunities to improve business performance
  • Understands HIPAA standards, regulatory, and security requirements pertaining to database, server, and/or application management

Emerging Technology Monitoring:

  • Monitors the market to gain knowledge and understanding of currently emerging technologies
  • Identifies new and emerging hardware and software technologies and products based on own area of expertise
  • Contributes to briefings of staff and management

Service Delivery & Operational Coordination: 

  • Leads decision-making discussions to determine strategy for implementation of tools and systems
  • Continuously monitor and update release schedules and version updates of applications
  • Assess the potential impacts of upgrades, optimization and implementation on existing workflows, integrations, and user experience
  • Oversees the safe and orderly shutdown of decommissioned applications, ensuring all dependencies are addressed
  • Creates support plans for the transition period following decommissioning and ensures issues that arise are addressed
  • Works with clinical, business and IT leaders to prioritize applications for rationalization based on strategic goals and resource availability
  • Conducts cost-benefit analyses to assess the impact of continuing, consolidating, or decommissioning applications
  • Reviews current system functionality to determine if proposed applications have similar workflows to determine if redundancies provide opportunities for consolidation

Education: 

  • Required: Bachelor’s degree in Computer Science, Business, Finance, Information Technology, Healthcare Administration, Nursing, or equivalent relevant work experience
  • Preferred: Master’s degree in Computer Science; Computer and Information Sciences or other Science, Technology, Business and Clinical disciplines

Licenses/Certifications:

  • Required: Epic HIM certification 

Knowledge, Skills & Abilities: 

  • Experience with Solventum or 3M
  • Experience with HIM workloads including coding, record management, and deficiencies 

#System123


What UnityPoint Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


UnityPoint Health logo

About UnityPoint Health

Sourced by ZipRecruiter

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1995