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Remote Mac Support Jobs in Georgia (NOW HIRING)

PrizePicks

Payroll Manager

Atlanta, GA · On-site +1

$110K - $125K/yr

S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ... Company equipment provided (Windows & Mac options) * Annual performance reviews with opportunities ...

PrizePicks

Payroll Manager

Atlanta, GA · On-site +1

$110K - $125K/yr

S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ... Company equipment provided (Windows & Mac options) * Annual performance reviews with opportunities ...

InEvent

Sales Manager

Atlanta, GA · Remote

WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different countries ... Creativity, energy, and the ability to hire, manage and support a diverse team is critical to your ...

InEvent

Sales Manager

Atlanta, GA · On-site +1

WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different countries ... Creativity, energy, and the ability to hire, manage and support a diverse team is critical to your ...

InEvent

Sales Manager

Atlanta, GA · Remote

WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different countries ... Creativity, energy, and the ability to hire, manage and support a diverse team is critical to your ...

Sbdinc

$84K - $135K/yr

Account Manager - Minneapolis, MN Field/Remote Come build your career. It takes great people to ... Establish and develop key relationships with your distributor partners by supporting all aspects of ...

PrizePicks

Social Media Manager, Editorial

Atlanta, GA · On-site +1

$70K - $95K/yr

Support channel planning for integrated marketing campaigns and tentpole events. * Track the ... S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ...

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Showing results 21-36

All JobsMac Support JobsRemote Mac Support JobsRemote Mac Support Jobs in Georgia

Remote Mac Support information

What is remote Mac support?

Remote Mac Support refers to technical assistance provided for Apple Mac computers via the internet, rather than in person. Technicians connect to a user's Mac remotely to diagnose and resolve issues, install software, perform updates, and offer guidance. This service is popular for its convenience, allowing users to get help without bringing their device to a physical location. It is commonly used by both individuals and businesses to maintain smooth operation of their Mac systems.

What are the key skills and qualifications needed to thrive as a remote Mac support specialist?

To thrive as a Remote Mac Support specialist, you need strong expertise in macOS troubleshooting, hardware diagnostics, and network connectivity, usually supported by relevant IT certifications like Apple Certified Support Professional (ACSP). Familiarity with remote assistance tools such as TeamViewer, Apple Remote Desktop, and ticketing systems like Zendesk is typically required. Excellent communication, patience, and problem-solving skills help build trust and effectively guide users through technical issues. These abilities ensure efficient resolution of user problems, high customer satisfaction, and smooth operation in a remote support environment.

What are common challenges faced when providing remote Mac support, and how can they be addressed?

A key challenge in remote Mac support is diagnosing issues without physical access to the device, which can make troubleshooting hardware problems or network connectivity more complex. Using reliable remote desktop tools and clear communication with users can help overcome these obstacles. Additionally, staying updated on the latest macOS updates and common compatibility issues is essential. Building rapport with clients and guiding them step-by-step ensures smoother support sessions and increases user satisfaction.
What are the most commonly searched types of Mac Support jobs in Georgia? The most popular types of Mac Support jobs in Georgia are:
What are popular job titles related to Remote Mac Support jobs in Georgia? For Remote Mac Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Mac Support jobs in Georgia look for? The top searched job categories for Remote Mac Support jobs in Georgia are:
What cities in Georgia are hiring for Remote Mac Support jobs? Cities in Georgia with the most Remote Mac Support job openings:
Remote Mac Support jobs near you

Entry-Level IT Helpdesk Technician (Remote - United States ET)

Yelp, Inc

Atlanta, GA • Remote

$44K - $60K/yr

Full-time

Posted 2 days ago

New

Yelp rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

136th of 242 rated software companies

Job description

Summary

Are you excited to help power the productivity of every Yelper globally? The IT Helpdesk team provides tech support to our Yelp offices worldwide. We solve technical challenges daily while providing customer support to employees across all of our regions!

As an IT Helpdesk Technician, your primary responsibilities will be to triage all support requests, resolve issues and escalate issues to the appropriate teams. Working on our global IT Helpdesk team, you will also help us provide excellent customer service to our employees in their goal to connect people with great local businesses!

This opportunity requires you to be located in the Eastern time zone of the United States. We welcome applicants from throughout the US. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes.

What you'll do:
  • Respond to assigned Helpdesk tickets and provide solutions for reported customer problems.
  • Identify, troubleshoot, and resolve hardware and software problems or escalate, if required.
  • Be familiar with Service Level Agreements (SLAs) and proper response times.
  • Use phone, chat and inbound ticket queue to handle global employee IT service requests.
  • Monitor internal ticketing system notifications for proactive response, and communication of any outages or system downtime.
  • Participate on Helpdesk team projects and ensure they are completed on time and to specifications.
What it takes to succeed:
  • Excellent customer service skills with a collaborative attitude.
  • Willingness to learn new technologies or working knowledge with Google Apps, Office 365 for Mac and PC, Active Directory, software based telephony, Jira service desk, SSO, etc.
  • Familiarity with writing technical documentation.
  • Being action oriented with a strong understanding of ticket process, workflow and queue management.
  • Ability to work both independently and within a team environment.
  • Ability to prioritize and address multiple tasks in a dynamic and high-paced work environment.
  • Previous helpdesk experience is an asset.
What you'll get:

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience. Based on the anticipated level of experience we are seeking, we expect the compensation range for this role to be between $44,000 and $60,000. 

  • You may also be offered restricted stock units and benefits.
  • This opportunity has the option to be fully remote in locations within the United States' Eastern time zones.
  • You can find more information about Yelp's five star benefits here!
ClosingAt Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity." We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.  We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice Notice to Washington Applicants - Washington State Fair Chance Act #LI-RemoteEmployment Type: FULL_TIME

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