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Remote Loyalty Program Jobs in Berkeley, CA (NOW HIRING)

Thuma

Customer Experience Associate

San Francisco, CA · Remote

$20 - $28/hr

This role is flexible and can be based in San Francisco or remote. The schedule for this position ... Build brand loyalty and drive revenue by staying up to date about all products, services, policies ...

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

This role is flexible and can be based in San Francisco or remote. The schedule for this position ... Build brand loyalty and drive revenue by staying up to date about all products, services, policies ...

USAA

Executive Director, Managing Attorney

Walnut Creek, CA · On-site +1

$195K - $351K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Accountable for implementing operational metrics, training programs, and technological solutions ...

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

Build brand loyalty and drive revenue by staying up to date about all products, services, policies ... Participation in our 401(k) program with company matching up to 6% of your contributions.

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All JobsLoyalty Program JobsRemote Loyalty Program JobsRemote Loyalty Program Jobs in Berkeley, CA

Remote Loyalty Program information

See Berkeley, CA salary details

$30.6K

$64.1K

$110.8K

How much do remote loyalty program jobs pay per year?

As of Aug 13, 2026, the average yearly pay for remote loyalty program in Berkeley, CA is $64,112.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote loyalty program manager, and why are they important?

To excel as a Remote Loyalty Program Manager, you need a strong background in marketing, data analysis, and customer relationship management, often supported by a degree in marketing, business, or a related field. Familiarity with CRM software (such as Salesforce), loyalty program platforms, and data analytics tools is typically required. Excellent communication, problem-solving, and organizational skills help build member engagement and manage cross-functional projects. These competencies ensure effective program execution, drive customer retention, and help achieve business objectives in a virtual environment.

What is a remote loyalty program specialist?

A Remote Loyalty Program specialist is a professional who manages and enhances customer loyalty programs for a company while working remotely. They are responsible for designing, implementing, and analyzing rewards programs to engage and retain customers. Their tasks may include data analysis, customer communication, and collaborating with marketing teams to improve program effectiveness. Working remotely, they use digital tools to coordinate activities and monitor program performance. This role is essential for businesses aiming to build strong, long-lasting customer relationships.

What are some common challenges faced by professionals working in remote loyalty program roles, and how can they overcome them?

Professionals in remote loyalty program roles often encounter challenges such as maintaining clear communication with cross-functional teams, staying aligned with evolving customer expectations, and tracking program performance across digital platforms. To overcome these, it's important to leverage collaborative tools, establish regular check-ins with team members, and use analytics software to monitor key metrics. Staying proactive with customer feedback and market trends also helps ensure the loyalty program remains relevant and effective while working remotely.
What are the most commonly searched types of Loyalty Program jobs in Berkeley, CA? The most popular types of Loyalty Program jobs in Berkeley, CA are:
What are popular job titles related to Remote Loyalty Program jobs in Berkeley, CA? For Remote Loyalty Program jobs in Berkeley, CA, the most frequently searched job titles are:
What job categories do people searching Remote Loyalty Program jobs in Berkeley, CA look for? The top searched job categories for Remote Loyalty Program jobs in Berkeley, CA are:
What cities near Berkeley, CA are hiring for Remote Loyalty Program jobs? Cities near Berkeley, CA with the most Remote Loyalty Program job openings:
Remote Loyalty Program jobs near you

Customer Experience Associate

Thuma

San Francisco, CA • Remote

$20 - $28/hr

Full-time

Re-posted 22 days ago

Job description

The Thuma team is looking for a Customer Experience Associate to join our effective, lean, quickly growing team. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn. 
 
As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers, creating a luxurious and seamless experience. You'll remove obstacles, provide support, and make empowered decisions to "do the right thing." This role is perfect for a polished individual passionate about service, design, and bedroom furnishings.
 
Thuma’s Headquarters is based in the historic Presidio neighborhood of San Francisco. This role is flexible and can be based in San Francisco or remote. The schedule for this position is Saturday through Wednesday. Applicants must be able to work weekends.
You Will
  • Address customer inquiries promptly and accurately within our SLA.
  • Deliver an unparalleled 6-star customer experience through our various channels, such as email, phone, and social media.
  • Track order statuses, resolve service issues, and coordinate with shipping carrier companies as needed.
  • Collaborate with cross-functional teams to find solutions and exceed customer expectations.
  • Maintain detailed and accurate records of customer interactions, flagging trends to identify opportunities for improvement.
  • Build brand loyalty and drive revenue by staying up to date about all products, services, policies, pricing, delivery times, and marketing promotions.
  • Meet individual and team goals and metrics weekly. 
  • Be present and communicative on Slack and email.
  • Report emerging issues or problems to the CX team manager.
  • Perform other related duties as assigned by the management team.
This Might Describe You
  • Availability to work occasional holidays.
  • 1-2 years of previous experience in customer support, retail, hospitality, or a similar service role.
  • Strong communication skills with an inquisitive nature.
  • Proficiency in working cross-functionally.
  • Familiarity with Shopify and Gladly is a plus.
Why Join Us
  • 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
  • Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
  • Equity: Participation in employee stock option plan.
  • Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work. 
  • Time to Recharge: teams receive select paid holidays, including key company closure days, along  with holiday pay when working on designated holidays.
  • Employee Discount**: 40% off almost all Thuma products.
  • Cell Phone Stipend: $100 per month to support work-related phone use.
  • Commute Reimbursement: Up to $150 per month for commuting to our office.
  • Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.
** Some exclusions may apply
* Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.
Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.
 
 
Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.
Who We Are
Thuma is a bedroom lifestyle brand, offering customers Bed Time essentials and amenities designed to celebrate life’s simple pleasures through thoughtful elevated design, quality craftsmanship, and modern convenience. 
 
We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn. 
 
Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.