$14.25 - $18.75/hr
We provide merchants with all the necessary tools to run their very own loyalty program including ... Fully remote work, we will assist with making your remote office space as comfortable as possible
$14.25 - $18.75/hr
We provide merchants with all the necessary tools to run their very own loyalty program including ... Fully remote work, we will assist with making your remote office space as comfortable as possible
Product Training Specialist
Leawood, KS · On-site +1
Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in ... The result is customers who are confident in their program offerings and positioned for healthy ...
Product Training Specialist
Leawood, KS · On-site +1
Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in ... The result is customers who are confident in their program offerings and positioned for healthy ...
Branson | Springfield , Missouri Territory (Remote) Travel: Local market travel required within ... Promote supplier marketing programs, loyalty initiatives, and credit card programs. * Encourage ...
Branson | Springfield , Missouri Territory (Remote) Travel: Local market travel required within ... Promote supplier marketing programs, loyalty initiatives, and credit card programs. * Encourage ...
Branson | Springfield , Missouri Territory (Remote) Travel: Local market travel required within ... Promote supplier marketing programs, loyalty initiatives, and credit card programs. * Encourage ...
Branson | Springfield , Missouri Territory (Remote) Travel: Local market travel required within ... Promote supplier marketing programs, loyalty initiatives, and credit card programs. * Encourage ...
Surgical Equipment Manager - Colorado/Utah
Lake City, KS · Remote
$90K - $110K/yr
Our iconic brand is built on the deep trust and loyalty of our customers established over our 170 ... Participate in ongoing advanced and continuing education programs. Qualifications * Bachelor ...
Surgical Equipment Manager - Colorado/Utah
Lake City, KS · Remote
$90K - $110K/yr
Our iconic brand is built on the deep trust and loyalty of our customers established over our 170 ... Participate in ongoing advanced and continuing education programs. Qualifications * Bachelor ...
Manager, Technical Support
Overland Park, KS · On-site +1
... drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ... Coordinate training sessions and ongoing development programs for Technical Support Specialists to ...
Manager, Technical Support
Overland Park, KS · On-site +1
... drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ... Coordinate training sessions and ongoing development programs for Technical Support Specialists to ...
Manager, Technical Support
Overland Park, KS · On-site +1
... drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ... Coordinate training sessions and ongoing development programs for Technical Support Specialists to ...
Manager, Technical Support
Overland Park, KS · On-site +1
... drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ... Coordinate training sessions and ongoing development programs for Technical Support Specialists to ...
Remote Loyalty Program information
What is a remote loyalty program specialist?
A Remote Loyalty Program specialist is a professional who manages and enhances customer loyalty programs for a company while working remotely. They are responsible for designing, implementing, and analyzing rewards programs to engage and retain customers. Their tasks may include data analysis, customer communication, and collaborating with marketing teams to improve program effectiveness. Working remotely, they use digital tools to coordinate activities and monitor program performance. This role is essential for businesses aiming to build strong, long-lasting customer relationships.
What are the key skills and qualifications needed to thrive as a remote loyalty program manager, and why are they important?
To excel as a Remote Loyalty Program Manager, you need a strong background in marketing, data analysis, and customer relationship management, often supported by a degree in marketing, business, or a related field. Familiarity with CRM software (such as Salesforce), loyalty program platforms, and data analytics tools is typically required. Excellent communication, problem-solving, and organizational skills help build member engagement and manage cross-functional projects. These competencies ensure effective program execution, drive customer retention, and help achieve business objectives in a virtual environment.
What are some common challenges faced by professionals working in remote loyalty program roles, and how can they overcome them?
Professionals in remote loyalty program roles often encounter challenges such as maintaining clear communication with cross-functional teams, staying aligned with evolving customer expectations, and tracking program performance across digital platforms. To overcome these, it's important to leverage collaborative tools, establish regular check-ins with team members, and use analytics software to monitor key metrics. Staying proactive with customer feedback and market trends also helps ensure the loyalty program remains relevant and effective while working remotely.
What are popular job titles related to Remote Loyalty Program jobs in Kansas?
For Remote Loyalty Program jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Remote Loyalty Program jobs in Kansas look for?
The top searched job categories for Remote Loyalty Program jobs in Kansas are:
What cities in Kansas are hiring for Remote Loyalty Program jobs?
Cities in Kansas with the most Remote Loyalty Program job openings:
$14.25 - $18.75/hr
Full-time
Posted 23 days ago
Job description
About the Role
TapMango is seeking a Client Support Representative to provide first class customer service and technical support to our merchants. In this role, you'll act as both a technical support resource and a marketing/business consultant, helping clients get the most out of the platform while resolving their day-to-day needs across live chat, email, and phone.
This is a relationship-driven support role, you'll be the first point of contact for merchants, working closely with Sales and Success teams to make sure every client interaction builds trust and drives product adoption.
TapMango is seeking a Client Support Representative to provide first class customer service and technical support to our merchants. In this role, you'll act as both a technical support resource and a marketing/business consultant, helping clients get the most out of the platform while resolving their day-to-day needs across live chat, email, and phone.
This is a relationship-driven support role, you'll be the first point of contact for merchants, working closely with Sales and Success teams to make sure every client interaction builds trust and drives product adoption.
Salary: CAD 40,000 – 45,000
Schedule:
- Core hours: Monday–Friday, 10am–6pm
- Plus one rotating evening shift per week (1pm–9pm), which shifts to a different weekday each week
- Plus rotating weekend coverage (Sunday–Thursday, 8:30am–4:30pm, with Friday/Saturday off) on a rotating basis
Shift rotation is subject to change in the future.
What You'll Do
- Respond to, manage, and resolve support requests via live chat, email, and phone channels
- Acquire the role of a marketing and business consultant to provide feedback to clients that fits their industry and business needs
- Provide prompt, friendly, and overall awesome service across all customer interactions
- Coordinate incoming requests with the Sales and Success teams to ensure client needs are met
- Support administrative tasks regarding billing transactions, shipment processes, hardware setups, and potential merchant design work
- Identify opportunities during service interactions to actively share platform best practices to stimulate product adoption and ROI
- Identify and escalate defects to development in accordance with established escalation process
- Maintain high level of product and internal process knowledge
- Participate in and lead additional projects as required
What We're Looking For
- Keen interest in technology
- Experience providing exceptional customer service/technical support
- Excellent written and oral communication skills
- Superior customer service skills and a genuine enthusiasm for helping others
- Strong computer skills with the ability to learn new software quickly
- Experience working in a fast-paced environment
- Detail-oriented approach with the ability to juggle multiple tasks simultaneously
- Positive attitude and diligent work ethic
- Ability to work well independently with minimal supervision
- Self-motivated with a high level of autonomy and sound discretion in a remote work environment
- Reliable, secure internet connection and ability to work effectively from a remote workplace
About TapMango
At TapMango, we provide companies with one of the highest quality customer engagement platforms on the market. We're currently powering thousands of merchants across Canada, the US and Europe, and we have just begun! Our mission is to empower businesses to do 3 things: retain customers, upsell to existing customers, and acquire new customers. We provide merchants with all the necessary tools to run their very own loyalty program including an integrated suite of customized consumer-facing technology, easy-to-use merchant tools, and automation algorithms, all aimed at enhancing the customer experience.
At TapMango, we provide companies with one of the highest quality customer engagement platforms on the market. We're currently powering thousands of merchants across Canada, the US and Europe, and we have just begun! Our mission is to empower businesses to do 3 things: retain customers, upsell to existing customers, and acquire new customers. We provide merchants with all the necessary tools to run their very own loyalty program including an integrated suite of customized consumer-facing technology, easy-to-use merchant tools, and automation algorithms, all aimed at enhancing the customer experience.
Why Join our Team?
Our platform is truly a game changer in the small business arena, and we need your help to empower as many vendors as possible. TapMango helps merchants compete with larger chains, so you can feel good about supporting local businesses and a diverse economy. Join a fun team with an amazing culture, tons of opportunities for growth and development, competitive pay, and lots more!
Our platform is truly a game changer in the small business arena, and we need your help to empower as many vendors as possible. TapMango helps merchants compete with larger chains, so you can feel good about supporting local businesses and a diverse economy. Join a fun team with an amazing culture, tons of opportunities for growth and development, competitive pay, and lots more!
What We Offer
- Generous time off plan
- Fully remote work, we will assist with making your remote office space as comfortable as possible
- Continuous virtual coaching and support
- Comprehensive health benefits
- Subsidized gym membership
- Performance recognition
- Professional development program
- Growth opportunities (we really mean it!)
TapMango welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Notice Regarding Automated Decision-Making:
For this role, TapMango may use artificial intelligence or automated tools to assist in screening applications. These tools support, but do not replace, review by our hiring team, all final hiring decisions are made by humans.
For this role, TapMango may use artificial intelligence or automated tools to assist in screening applications. These tools support, but do not replace, review by our hiring team, all final hiring decisions are made by humans.
Why This Role Is Open
We're hiring for two Client Support Representative positions: one to backfill a team member who was recently promoted, and one to support our continued team expansion as we grow.
Employment Type: FULL_TIMEWe're hiring for two Client Support Representative positions: one to backfill a team member who was recently promoted, and one to support our continued team expansion as we grow.