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Remote Live Transfer Agent Jobs in Michigan (NOW HIRING)

Centroid Systems, Inc.

OCI Architect

Troy, MI · On-site +1

Data Guard (Maximum Availability, Maximum Performance), GoldenGate for live migration and zero ... OCI AI Agents: agent frameworks, tool configuration, RAG pipelines, knowledge base integration

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Remote Live Transfer Agent information

What is a remote live transfer agent?

Remote Live Transfer Agents are professionals who work from home or another remote location, responsible for connecting qualified leads or callers to the appropriate sales representatives or departments. They typically handle initial screening, verify caller information, and ensure that only interested and eligible prospects are transferred. This role is common in industries like insurance, real estate, and telemarketing, where live transfers can improve sales efficiency. Good communication skills and the ability to quickly assess customer needs are essential for success in this position.

What are the key skills and qualifications needed to thrive as a remote live transfer agent?

To thrive as a Remote Live Transfer Agent, you need strong communication skills, experience in customer service or telemarketing, and often a high school diploma or equivalent. Familiarity with CRM software, auto-dialer systems, and call center platforms is typically required. Exceptional listening, problem-solving, and resilience under pressure help agents stand out in managing high call volumes and diverse customer interactions. These skills and qualities are crucial for efficiently qualifying leads, ensuring positive customer experiences, and achieving transfer targets in a remote environment.

What are some common challenges faced by remote live transfer agents, and how can they be effectively managed?

Remote Live Transfer Agents often encounter challenges such as maintaining high call quality, quickly identifying qualified leads, and managing time efficiently in a home-based environment. To overcome these challenges, it's important to have a reliable internet connection, use effective scripts to guide conversations, and stay organized with call tracking tools. Regular communication with your team and ongoing training can also help improve performance and ensure you’re meeting transfer targets.

What is the difference between Remote Live Transfer Agent vs Remote Customer Service Representative?

AspectRemote Live Transfer AgentRemote Customer Service Representative
CredentialsBasic customer service skills, sometimes sales or transfer trainingCustomer service skills, possibly some certifications in communication
Work EnvironmentHome-based, call center or sales environmentHome-based, call center or support environment
Industry UsageTelecommunications, sales, lead generationRetail, tech support, general customer support
Search & Comparison IntentFocus on transfer skills, sales, or lead generationFocus on support, troubleshooting, or general inquiries

Remote Live Transfer Agents primarily handle transferring calls and generating leads, often in sales or telecommunication industries. Remote Customer Service Representatives focus on assisting customers with inquiries, troubleshooting, or support. While both roles require strong communication skills and work from home, their core functions and industry applications differ.

What are the most commonly searched types of Live Transfer Agent jobs in Michigan?

The most popular types of Live Transfer Agent jobs in Michigan are:

What are popular job titles related to Remote Live Transfer Agent jobs in Michigan?

For Remote Live Transfer Agent jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Live Transfer Agent jobs in Michigan look for?

The top searched job categories for Remote Live Transfer Agent jobs in Michigan are:

What cities in Michigan are hiring for Remote Live Transfer Agent jobs?

Cities in Michigan with the most Remote Live Transfer Agent job openings:

Remote Live Transfer Agent jobs near you

OCI Architect

Centroid Systems, Inc.

Troy, MI • On-site, Remote

Full-time

Re-posted 12 days ago

Job description

Centroid is Oracle Corporation's top Oracle Cloud Infrastructure (OCI) partner in North America, delivering architecture, implementation and modernization initiatives in OCI for our customers.
Our architects work directly alongside Centroid's and client teams to design, migrate, and modernize mission-critical workloads- Oracle Databases, EBS, PeopleSoft, and next-generation AI/Data, Agentic AI, OCI genAI Platform solutions on OCI.
This is a senior, hands-on technical role. You will serve as the primary OCI architect on client engagements: owning solution design end-to-end, guiding technical decisions, and delivering production-grade implementations. No people management responsibilities.
As OCI Architect you will be engaging with various customers in their cloud enablement initiatives. The candidate will be involved in design and execution of cloud migration strategy, automating existing cloud workloads in cloud, provide services to port existing workloads to leverage cloud benefits.
Requirements:
  • 10+ years of experience in customer-facing infrastructure or cloud architecture roles
  • 5+ years of hands-on OCI design and implementation experience

Location: 100% Remote
Job Type: Full Time employee, CTH, or Contract
  • Architect end-to-end OCI solutions for customer engagements spanning landing zone design, network topology, identity, compute, storage, and database tiers
  • Lead Oracle Database workload migrations to OCI, including Exadata Cloud Service, Autonomous Database (ADB), and Base Database Service, with a focus on performance, HA, and DR
  • Design and execute Oracle Applications migrations (EBS, PeopleSoft, JD Edwards) to OCI, including lift-and-shift and modernization patterns
  • Architect and deploy AI/Data Platform (AIDP) workloads leveraging OCI GenAI Service, OCI AI Agents, OCI Data Science, and Oracle Database 23ai Vector Search
  • Develop and present technical architectures, reference designs, and migration runbooks for client pre-sales and delivery engagements
  • Build and maintain OCI landing zones using Terraform and OCI Resource Manager, aligned to Oracle's CIS Foundations Benchmark
  • Collaborate with Oracle technical teams (STCs, Cloud Engineers) on joint client engagements; serve as the technical point of escalation for Centroid
  • Define standards, reusable patterns, and architectural guardrails for Centroid's OCI delivery practice

Skills Preferred:
OCI Core Services
  • Compute: VM/BM shapes, Flex shapes, instances, autoscaling, instance configurations
  • Networking: VCN design, FastConnect, Site-to-Site VPN, DRG v2, Network Firewall, load balancers (L4/L7), DNS, Private DNS Resolver
  • Storage: Block Volume, File Storage (FSS), Object Storage (lifecycle, replication, versioning), Local NVMe
  • IAM: compartment hierarchy, policies, dynamic groups, federated identity (SAML/SCIM), OCI Vault, Bastion Service
  • Kubernetes: OKE cluster provisioning, node pool management, cluster networking (flannel/NPN), OCI Container Registry (OCIR)

Oracle Database & Exadata
  • Autonomous Database (ADB-S, ADB-D), Base Database Service, Exadata Cloud Service, Exadata Cloud@Customer
  • Data Guard (Maximum Availability, Maximum Performance), GoldenGate for live migration and zero-downtime cutovers
  • Oracle Database 23ai: JSON Relational Duality, True Cache, AI Vector Search, Select AI
  • Database migration tools: MV2ADB, Data Pump, ZDLRA, Database Migration Service (DMS)

Oracle Applications (Migrations to OCI)
  • EBS 12.1/12.2 on OCI: architecture patterns, shared file system design, wallet-based DB connectivity or similar Oracle Application experience, like Peoplesoft or JDE.

AI / GenAI / Data Platform
  • OCI Generative AI Service: Cohere and Meta model endpoints, embedding models, semantic search patterns
  • OCI AI Agents: agent frameworks, tool configuration, RAG pipelines, knowledge base integration
  • OCI Data Science: model deployment, JupyterLab environments, ML pipelines, Aqua (AI Quick Actions)
  • Oracle Database 23ai Vector Search: VECTOR data type, HNSW/IVF indexes, vector distance functions

Technical Skills - Preferred
  • Multi-cloud connectivity: OCI-Azure Interconnect, OCI-AWS, Oracle Database@Azure, Oracle Database@AWS
  • Oracle WebLogic Server on OCI / WebLogic for OKE
  • ZFS Storage Appliance on OCI, Oracle Linux, RHEL administration at scale
  • Observability: OCI Monitoring, Logging, Application Performance Monitoring (APM), OCI Ops Insights
  • FinOps: cost analysis, committed use discounts, OCI resource scheduling

Preferred Qualifications
  • Oracle Cloud Infrastructure Architect Associate (1Z0-1072) - required within 90 days if not already held
  • Oracle Cloud Infrastructure Architect Professional (1Z0-997) - strongly preferred
  • Oracle Cloud Infrastructure 2024 Generative AI Professional (1Z0-1127) - preferred
  • Oracle Exadata Database Machine Implementation Specialist - preferred for Exadata-focused engagements
  • Hands-on experience with Oracle Cloud Lift projects

Education
  • Bachelor's degree in computer science, Information Systems, Electrical Engineering, or equivalent field - or equivalent professional experience
  • 10+ years total technical experience; 5+ years OCI-specific hands-on delivery

What Sets This Role Apart
You will work on OCI exclusively with ability to learn and engage with emerging technologies like multi-cloud architecture, Agentic AI and Generative AI. Centroid's clients engage us because of deep Oracle expertise, you will architect solutions that Oracle's own SCs reference, participate in Oracle partner programs, and shape how enterprise customers realize value from OCI's most advanced capabilities. If you are an OCI practitioner who wants to do the most technically demanding Oracle Cloud work available, this role is built for you.

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