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Remote Live Chat Jobs in Decatur, GA (NOW HIRING)

PrizePicks

Game Operations Analyst - Pre Match

Atlanta, GA · On-site +1

$55K - $65K/yr

... live: * While we prefer candidates based in Atlanta, we are open to qualified applicants from ... S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ...

Flock

Senior Software QA Engineer, Aviation

Atlanta, GA · Remote

$150K - $180K/yr

Your recruiter will discuss this in depth with you during our first chat. Why Flock 💚 Every ... Remote roles exist, and when a posting is open to remote work, it says so. 🌟 the impossible ...

PrizePicks

VP, State Government Affairs

Atlanta, GA · On-site +1

$220K - $275K/yr

Where you'll live: * While we prefer candidates based in Atlanta or Washington, DC ., we are open ... S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ...

PrizePicks

Data Platform Engineer

Atlanta, GA · On-site +1

$145K - $175K/yr

Where you'll live: * While we prefer candidates based in Atlanta, we are open to qualified ... S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ...

PrizePicks

Machine Learning Platform Engineer

Atlanta, GA · On-site +1

$155K - $185K/yr

Where you'll live: * While we prefer candidates based in Atlanta, we are open to qualified ... S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ...

PrizePicks

Staff Machine Learning Engineer

Atlanta, GA · On-site +1

$220K - $280K/yr

Where you'll live: * While we prefer candidates based in Atlanta, we are open to qualified ... S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ...

PrizePicks

Social Media Manager, Editorial

Atlanta, GA · On-site +1

$70K - $95K/yr

Where you'll live: * While we prefer candidates based in Atlanta, we are open to qualified ... S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ...

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · On-site +1

$15.50 - $21/hr

You must live in one of these states: * Alabama * Georgia * North Carolina * South Carolina * Texas * Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · Remote

$15.50 - $21/hr

You must live in one of these states: * Alabama * Georgia * North Carolina * South Carolina * Texas * Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

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All JobsLive Chat JobsRemote Live Chat JobsRemote Live Chat Jobs in Decatur, GA

Remote Live Chat information

What is a remote live chat?

A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.

What does a remote live chat do in a typical workday?

A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.

What are the key skills and qualifications needed to thrive in remote live chat?

To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.

What are the most commonly searched types of Live Chat jobs in Decatur, GA?

The most popular types of Live Chat jobs in Decatur, GA are:

What are popular job titles related to Remote Live Chat jobs in Decatur, GA?

For Remote Live Chat jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat jobs in Decatur, GA look for?

The top searched job categories for Remote Live Chat jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote Live Chat jobs?

Cities near Decatur, GA with the most Remote Live Chat job openings:

Remote Live Chat jobs near you
Infographic showing various Remote Live Chat job openings in Decatur, GA as of August 2026, with employment types broken down into 74% Full Time, 11% Part Time, 10% Temporary, and 5% Contract. Highlights an 100% Remote job distribution.

Healthcare Customer Service Representative (Temp-to-Perm)

Ivy Rehab Network

Atlanta, GA • On-site, Remote

$15.50 - $21/hr

Full-time

Re-posted 24 days ago

Ivy Rehab Physical Therapy rating

6.8

Company rating: 6.8 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

494th of 888 rated healthcare providers

Job description

State of Location:
Georgia
Position Summary:
At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Job Description:
Assignment: Temporary (90-Day Assignment) with Opportunity to Become Permanent
Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.
The Patient Engagement Advocate (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a "local" patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
Your responsibilities will include:
  • Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.

  • Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient's needs are handled with care.

  • Leverage technology and knowledge base content modules to provide an experience that "feels local" from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid "us vs them" approach and demonstrate an inclusive "we" mentality.

  • Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.

  • Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.

  • Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.

  • Effectively inform and educate patients on insurance and about our financing/payment plan options.

  • Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.

  • Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.

  • Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.

  • May work in other channels such as outbound, email, chat, etc.

  • Perform other duties as assigned.

To excel in this role, you should possess:
  • High School/GED or equivalent; College degree is preferable

  • Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
  • Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
  • Minimum Internet speeds of 10 Mbps upload and 150 Mbps download; Latency <50 ms; and Packet Loss <2%
  • Preferred typing aptitude of 50-70 WPM.

  • Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)

  • Demonstrated tenure in previous positions of at least 2-3 years

  • Must have a dedicated, quiet workspace at home (with a door) to work without distractions

  • Must be able to provide a reliable high-speed internet connection for remote work

  • Excellent verbal and written communication skills and the ability to effectively engage with patients

  • Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)

  • Attention to detail

  • Ability to work in a fast-paced environment

  • Must be technically savvy, with demonstrated experience working with multiple systems and apps

We welcome you to apply if you hold the following attributes:
  • Good listener

  • Collaborative and team player

  • Ability to display caring attitude and be empathetic

  • Multi-task-carry on engaging conversation while following proper protocols for information capture

  • Receptivity to coaching as well as understanding your strengths and opportunities for development

Why choose Ivy?
  • Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.

  • Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.

  • Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.

  • Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

#LI-remote
#LI-ST1
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
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