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Remote Live Chat Jobs in Minnesota (NOW HIRING)

TEKsystems

Email Customer Service Reps

Minneapolis, MN · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... remote position. Application Deadline This position is anticipated to close on Aug 18, 2026. About ...

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How much do remote live chat jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote live chat in Minnesota is $26.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.88 and $33.40 per hour, depending on experience, location, and employer.

What is a remote live chat?

A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.

What does a remote live chat do in a typical workday?

A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.

What are the key skills and qualifications needed to thrive in remote live chat?

To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.

What are the most commonly searched types of Live Chat jobs in Minnesota?

The most popular types of Live Chat jobs in Minnesota are:

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For Remote Live Chat jobs in Minnesota, the most frequently searched job titles are:

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Infographic showing various Remote Live Chat job openings in Minnesota as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $54,707 per year, or $26.3 per hour.

Implementation Specialist - Remote

AcuStaf Software

Minneapolis, MN • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Company Description

AcuStaf is an industry leader in Labor Management Software. Founded in 1979, AcuStaf provides Time & Attendance, Scheduling, and Staffing Solutions to 24/7 industries. AcuStaf is looking for motivated team members to work collaboratively to support our customers.

Job Description

Position: Implementation Specialist

Type: Full-time, Exempt, Remote & On-site Travel

Location: Bloomington, MN

Benefits: Medical, Dental, Vision, Paid Holidays, Paid Time Off, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k)

Position Summary:

The Implementation Specialist implements the AcuStaf staffing and scheduling solution to meet our clients’ needs.  They will perform business process analysis, consultation, design, implementation, training, deployment, and documentation. They are responsible to document customer requirements and configure applications to meet customer-specific business processes. They will interface with customers during the design and deployment of business solutions. They can be involved in pre-sales activity to obtain and expand government medical centers and healthcare system business. They will build and maintain client relationships. They will manage the solutions through deployment, training, and hand-off activities.

Responsibilities:

  • Configures, tests, and deploys enterprise application and business processes for clients.
  • Coordinates with client to identify project resources and manage schedule to maximize productivity.
  • Prepares presentations, gains consensus from client and implementation team, and implements solutions.
  • Translates client’s business requirements into application configurations, creates and maintains system documentation, workflows, and requirements.
  • Prepares training materials, updates custom documents, and facilitates onsite and virtual training sessions and participates in user group meetings.
  • Supports the client following “Go Live” deployment to troubleshoot identified issues and promote additional methods to optimize the system for enhanced performance through consulting with peers.
  • Ensures all projects are delivered on time and within budget while tracking key performance indicators/metrics and providing status reports.
  • Promotes AcuStaf's capabilities to clients, identifies sales opportunities, and achieves contract extension or additional business within the account(s).
  • Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives.
  • Performs internal educational sessions on the AcuStaf platform while serving as a peer resource and trainer to team members.
  • Special projects as assigned.
Qualifications

Required Qualifications: 

  • Bachelor degree in Business, MIS, Communications or 4 years of relevant work experience.
  • 1+ years of Software as a Service implementation.
  • Experience as a project lead or lead functional consultant identifying, analyzing, and managing project risks and impacts.
  • Experience in business analysis, requirements definition and providing options and recommendations on the best way to implement the requirements to meet overall business goals and processes, including integrations, interfaces, and data flows.
  • Experience with Microsoft Office product suite.
  • Excellent communications skills, including verbal, written, interpersonal and presentation.
  • Must be willing to travel up to 50% on average throughout the year.

Preferred Qualifications:

  • 1+ years of Labor Management experience.
  • 1+ years of relevant consulting.
  • Experience with Jira, Confluence, Zendesk.
  • Knowledge of scheduling, time and attendance and credentialing software.
  • Knowledge of payroll processing.

Additional Information

Job Specifics:

  • Job requires working on a computer for extended periods of time.
  • Job requires frequent communication via telephone, email, and chat.

What We Offer:

  • Competitive benefits and pay.
  • Small, collaborative teams.
  • Recognition for innovative contributions.

All your information will be kept confidential according to EEO guidelines.