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Remote Live Chat Support Jobs in Springfield, MA

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Remote Live Chat Support information

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How much do remote live chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote live chat support in Springfield, MA is $24.94, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.27 per hour, depending on experience, location, and employer.

What is remote live chat support?

Remote Live Chat Support jobs involve assisting customers through online chat platforms rather than over the phone or in person. Employees in these roles respond to customer inquiries, provide technical support, answer questions about products or services, and resolve issues in real-time. These positions are typically done from home or any location with a stable internet connection, offering flexibility and convenience. Strong communication skills, typing proficiency, and the ability to multitask are important for success in this role.

What skills and qualifications are needed for remote live chat support?

To thrive as a Remote Live Chat Support representative, you need excellent written communication skills, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems like Zendesk or Salesforce, and ticketing tools is typically required. Strong multitasking, patience, and empathy help you effectively assist customers while managing multiple conversations. These skills are critical for delivering timely, accurate, and positive customer experiences in a fast-paced remote environment.

What are common challenges faced by remote live chat support agents, and how can they be managed?

Remote Live Chat Support agents often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized responses. Time management and multitasking skills are crucial, as is familiarity with support software. Agents may also encounter difficult customers or technical issues that require problem-solving under pressure. Proactively using resources like internal knowledge bases and collaborating with teammates through chat channels can help manage these challenges. Regular training and communication with supervisors also play a key role in staying updated and supported.

What are the most commonly searched types of Live Chat Support jobs in Springfield, MA?

The most popular types of Live Chat Support jobs in Springfield, MA are:

What are popular job titles related to Remote Live Chat Support jobs in Springfield, MA?

For Remote Live Chat Support jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Support jobs in Springfield, MA look for?

The top searched job categories for Remote Live Chat Support jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Remote Live Chat Support jobs?

Cities near Springfield, MA with the most Remote Live Chat Support job openings:

Infographic showing various Remote Live Chat Support job openings in Springfield, MA as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,879 per year, or $24.9 per hour.

Remote Licensed Professional Counselor - Full-Time Opportunity at Banner Mental Healthcare

Banner Mental Healthcare

Hartford, CT โ€ข Remote

$90K - $100K/yr

Full-time

Posted 4 days ago


Job description

Position Overview

Banner Mental Healthcare is seeking a dedicated and compassionate Licensed Professional Counselor (LPC) to join our team in a fully remote capacity. This full-time position offers an impressive annual salary range of $90,000 to $100,000, commensurate with experience and hours worked. As an LPC, you will play a critical role in supporting clients by providing high-quality mental health counseling from the comfort of your home.

About the Organization

Banner Mental Healthcare is a forward-thinking provider of mental health services located in Hartford, Connecticut. Our mission is to enhance the well-being of the communities we serve through comprehensive therapeutic services delivered with compassion and excellence. We prioritize both client outcomes and the professional growth of our clinicians, fostering an environment where mental health professionals are empowered to excel.

Work Environment

Working remotely, our LPCs have the flexibility to design their schedules to suit both their professional and personal lives. You can conduct sessions from any location that promotes your productivity, using our streamlined counselor portal for scheduling, client management, and therapy delivery. This setup allows for a personalized work-life balance and minimizes the challenges typically associated with conventional office environments.

Key Responsibilities
  • Provide ethical and empathetic individual mental health counseling via secure video chat sessions, catering to a diverse client demographic.

  • Utilize evidence-based and solution-focused treatment modalities to develop and implement tailored treatment plans aimed at addressing each client's unique needs.

  • Facilitate insightful conversations with clients, promoting self-awareness and personal growth as they navigate their psychological challenges.

  • Continuously monitor client progress throughout the treatment plan and adjust interventions accordingly to promote healthy coping mechanisms and achieve therapeutic goals.

  • Document all client interactions clearly and succinctly within our digital platform, ensuring compliance with the highest professional standards.

Patient Population / Client Focus

At Banner Mental Healthcare, our client base is comprised of individuals from varying backgrounds, each facing unique mental health challenges. Our LPCs are encouraged to work with clients who align with their specialties and demographic preferences, allowing for personalized, effective treatment. This focus ensures that clients receive care that is not only client-centered but also culturally sensitive.

Qualifications
  • A Masterโ€™s degree in Counseling, Psychology, or a related field is required.

  • Must hold an active and unrestricted license as a Professional Counselor (LPC) in the state of Connecticut.

  • Ability to practice independently without supervision is essential.

  • Exceptional interpersonal skills, genuine empathy, and a strong commitment to client welfare are necessary attributes.

  • Proficient computer skills to navigate digital platforms used for counseling and documentation.

Preferred Experience
  • Previous experience providing telehealth counseling services is highly desirable.

  • Familiarity with evidence-based treatment approaches and diagnostic criteria in mental health.

  • Demonstrated ability to manage a caseload effectively while maintaining high-quality care standards.

Compensation and Benefits
  • Competitive salary range between $90,000 and $100,000 annually, depending on hours worked and experience.

  • Weekly direct deposit ensures prompt payment for your valuable services.

  • Full-time counselors receive a monthly healthcare stipend to support their health and wellness needs.

  • A sign-on bonus is offered to welcome new team members aboard, enhancing your transition into our team.

Career Growth Opportunities

At Banner Mental Healthcare, we believe in nurturing our cliniciansโ€™ growth. We provide ongoing professional development opportunities, including access to workshops and training sessions aimed at enhancing counseling techniques and knowledge in the mental health field. As our organization continues to grow, so do the opportunities for advancement within our team.

Why Join Our Team

By joining Banner Mental Healthcare, you are aligning yourself with a passionate team committed to making meaningful contributions to mental health care. We value the importance of maintaining a supportive working environment where clinicians can thrive, ensuring not only the best outcomes for clients but also for providers. Enjoy the benefits of a flexible work schedule, a friendly team atmosphere, and a role that makes a real difference.

Application Information

If you are ready to embark on this rewarding opportunity, we strongly encourage you to apply today! Please submit your resume along with a cover letter detailing your qualifications and interest in joining Banner Mental Healthcare as a Remote Licensed Professional Counselor. We look forward to welcoming you to our transformative team.