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Remote Customer Support Representative Assistant Jobs in Springfield, MA

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

InsuraTec

Sales Representative (Remote)

Chicopee, MA · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Holyoke, MA · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Hartford, CT · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Westfield, MA · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

ForgeFit

Remote Inside Sales Representative

Hartford, CT · On-site +1

Educate potential customers on ForgeFit's product offerings and value * Build and manage a pipeline ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

TEKsystems

Insurance Sales Representative

Hartford, CT · Remote

$25/hr

Support a positive customer experience by demonstrating professionalism, empathy, active listening ... remote position. Application Deadline This position is anticipated to close on Jul 17, 2026. About ...

HMG Careers

Remote Sales Rep

Hartford, CT · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Remote Sales Rep

Springfield, MA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

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Remote Customer Support Representative Assistant information

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How much do remote customer support representative assistant jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote customer support representative assistant in Springfield, MA is $20.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $22.02 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support Representative Assistant vs Remote Customer Support Representative?

AspectRemote Customer Support Representative AssistantRemote Customer Support Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAssists support reps, often in a team setting, handling administrative tasksDirectly interacts with customers, resolving issues via chat, email, or phone
Employer & IndustryCustomer service departments across various industriesCustomer service departments across various industries
Search & Comparison IntentUnderstanding support roles assisting customer repsSeeking direct customer support roles

The main difference is that the Remote Customer Support Representative Assistant supports and assists the customer support team, handling administrative or preparatory tasks. In contrast, the Remote Customer Support Representative interacts directly with customers to resolve issues. Both roles require similar credentials and work in similar environments, but their responsibilities differ in scope and direct customer engagement.

What are the most commonly searched types of Remote Customer Support Representative jobs in Springfield, MA? The most popular types of Remote Customer Support Representative jobs in Springfield, MA are:
What are popular job titles related to Remote Customer Support Representative Assistant jobs in Springfield, MA? For Remote Customer Support Representative Assistant jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Representative Assistant jobs in Springfield, MA look for? The top searched job categories for Remote Customer Support Representative Assistant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Customer Support Representative Assistant jobs? Cities near Springfield, MA with the most Remote Customer Support Representative Assistant job openings:
Remote Customer Support Representative Assistant jobs near you
Subscriber Support Representative

Subscriber Support Representative

Harold Grinspoon Foundation

Agawam, MA • On-site, Remote

$50K - $57K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

The Harold Grinspoon Foundation (HGF), located in Agawam, MA, is looking for a Subscriber Support Representative to provide general support for the Foundation's flagship program, PJ Library®, which sends free Jewish children's books to Jewish families around the world each month. This is a full-time position within a fast-paced, mission-driven nonprofit organization.
Reporting to the Manager of Subscriber & Community Support, the Subscriber Support Representative will primarily focus on the department's subscriber support responsibilities, including updating key databases and comprehensively managing and responding to requests and inquiries from PJ Library families.
Responsibilities
The responsibilities for this role include, but are not limited to:
• Respond to emails and phone calls from families enrolled in the PJ Library and PJ Our Way programs, as well as support related programs such as PJ Library Grandparents, Get Together, and First-Time Camp Awards for PJ Library Subscribers.
• Maintain and update subscriber records using Microsoft Dynamics 365 Business Central & Salesforce; track and manage all subscriber inquiries through Salesforce.
• Route inquiries from authors, illustrators, and donors to the appropriate internal teams.
• Research and resolve cases where books are not received by families.
• Process returned mail.
• Escalate any technical issues to the Manager of Subscriber & Community Support for coordination with IT and/or vendors.
• Contribute to process documentation and internal knowledge articles for the entire team's reference and use.
• Provide general office support as needed, including:
o Prepare materials for projects, conferences, and clients.
o Create shipping labels and coordinate outgoing packages.
o Provide support to the Office Coordinator during absences (e.g., vacation, sick time, or medical leave).??
o Assist with events and conferences.
Requirements
Qualifications
• Associate's degree and 2+ years of relevant customer service or CRM experience, or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Excellent computer skills, including proficiency with Microsoft Office, Outlook, and Salesforce Case Management platform.
• Experience with Microsoft Dynamics 365 Business Central is a plus.
• Close attention to detail.
• Willingness to be flexible and responsible with a variety of tasks.
• Eagerness to work as part of an administrative and subscriber support team.
• Superior problem-solving skills and the ability to think quickly "on your feet."
• Ability to multi-task, prioritize, and meet challenging deadlines.
• A calm and comfortable phone manner.
Physical Requirements
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to thirty pounds at a time, as needed.
Location
This position is based in our Agawam, MA home office and follows a hybrid schedule, with a minimum of 60% (24 hours) in-office each week.
Compensation
A competitive salary ranging from $50,000-$57,500 annually, commensurate with experience.
Benefits
• Health insurance
• Vision & dental insurance
• Flexible spending plan
• Short- and long-term disability insurance
• 401(k) plan with employer match
• Flexible work schedule policy
• Paid sick, holiday, vacation, and personal time
To Apply
Please submit your resume and cover letter.

Apply