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Remote Customer Support Representative Assistant Jobs in Lowell, MA

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

... values. Assist with processing returns, exchanges, and refunds, adhering to company policies ... Flexible remote work environment. Opportunities for professional growth and development. A ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

... values. Assist with processing returns, exchanges, and refunds, adhering to company policies ... Flexible remote work environment. Opportunities for professional growth and development. A ...

HB Travels

Customer Support Agent - Remote

Nashua, NH · Remote

$30K - $70K/yr

... focused Customer Support Agent to provide professional assistance to clients in a remote ... Identify client needs and provide appropriate information and solutions * Assist customers with ...

HB Travels

Customer Support Agent - Remote

Nashua, NH · Remote

$19 - $25.25/hr

... focused Customer Support Agent to provide professional assistance to clients in a remote ... Identify client needs and provide appropriate information and solutions * Assist customers with ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Nexora Talent

Remote Customer Experience Coordinator

Boston, MA · Remote

$19.50 - $25.50/hr

In this role, you will support clients by coordinating services, answering questions, and ensuring ... As a Customer Experience Coordinator, you will communicate with clients, assist with scheduling and ...

Nexora Talent

Remote Customer Experience Coordinator

Boston, MA · Remote

$19.50 - $25.50/hr

In this role, you will support clients by coordinating services, answering questions, and ensuring ... As a Customer Experience Coordinator, you will communicate with clients, assist with scheduling and ...

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All JobsCustomer Support Representative JobsRemote Customer Support Representative Assistant JobsRemote Customer Support Representative Assistant Jobs in Lowell, MA

Remote Customer Support Representative Assistant information

See Lowell, MA salary details

$15

$20

$24

How much do remote customer support representative assistant jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote customer support representative assistant in Lowell, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $21.92 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support Representative Assistant vs Remote Customer Support Representative?

AspectRemote Customer Support Representative AssistantRemote Customer Support Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAssists support reps, often in a team setting, handling administrative tasksDirectly interacts with customers, resolving issues via chat, email, or phone
Employer & IndustryCustomer service departments across various industriesCustomer service departments across various industries
Search & Comparison IntentUnderstanding support roles assisting customer repsSeeking direct customer support roles

The main difference is that the Remote Customer Support Representative Assistant supports and assists the customer support team, handling administrative or preparatory tasks. In contrast, the Remote Customer Support Representative interacts directly with customers to resolve issues. Both roles require similar credentials and work in similar environments, but their responsibilities differ in scope and direct customer engagement.

How can I become a remote customer support representative assistant?

To become a remote customer support representative assistant, you typically need strong communication skills, basic computer proficiency, and familiarity with customer service tools like live chat or helpdesk software. Many employers prefer candidates with previous customer service experience or relevant certifications, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Remote Customer Support Representative jobs in Lowell, MA?

The most popular types of Remote Customer Support Representative jobs in Lowell, MA are:

What are popular job titles related to Remote Customer Support Representative Assistant jobs in Lowell, MA?

For Remote Customer Support Representative Assistant jobs in Lowell, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Representative Assistant jobs in Lowell, MA look for?

The top searched job categories for Remote Customer Support Representative Assistant jobs in Lowell, MA are:

What cities near Lowell, MA are hiring for Remote Customer Support Representative Assistant jobs?

Cities near Lowell, MA with the most Remote Customer Support Representative Assistant job openings:

Remote Customer Support Representative Assistant jobs near you
Infographic showing various Remote Customer Support Representative Assistant job openings in Lowell, MA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 24% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $42,481 per year, or $20.4 per hour.

Customer Support Representative

Sudbury, MA • Remote

1840 & Company
Strategic Planning Consulting Services • 1 - 5K employees
Learn more about 1840 & Companyexternal

$16.75 - $22.75/hr

Full-time, Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutions through various communication channels. This is a part time employment only. Shift Schedule: EST Key Responsibilities: Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages. Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately. Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions. Collaborate with other departments to resolve complex issues and escalate cases when necessary. Monitor and manage social media messages and comments, providing timely responses that align with the company's tone and values. Assist with processing returns, exchanges, and refunds, adhering to company policies. Identify recurring issues and suggest process improvements to enhance the customer experience. Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate information to customers. Requirements: 2-3 years of proven experience in customer support, using Zendesk as a ticketing system. Excellent written communication skills with a professional and empathetic tone. Ability to multitask and manage multiple communication channels simultaneously. Strong problem-solving skills and attention to detail. Familiarity with social media platforms and online chat systems. Self-motivated and able to work independently in a remote environment. Availability to work full-time, including occasional weekends or holidays if required. Preferred Qualifications: Experience in e-commerce or retail customer support. Knowledge of timepieces or a passion for creative and artistic products. Familiarity with social media management tools. What We Offer: Flexible remote work environment. Opportunities for professional growth and development. A supportive and collaborative team culture $3 - $4 an hour About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent.

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