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Remote Live Chat Operator Jobs in Elgin, IL (NOW HIRING)

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

... remote users through phone, email, chat, and ticketing systems. * Troubleshoot and resolve issues related to Microsoft 365, Outlook, Windows operating systems, and end-user applications. * Assist ...

DVM Elite

Sales Growth Marketer (Remote)

Chicago, IL · Remote

$18.50/hr

We're looking for a high-urgency, momentum-driven operator to step in as our Driver of Momentum ... You are here to operate live strategy... in the now. * Identify what is working or stalling before ...

DVM Elite

Sales Growth Marketer (Remote)

Chicago, IL · On-site +1

$18.50/hr

We're looking for a high-urgency, momentum-driven operator to step in as our Driver of Momentum ... You are here to operate live strategy... in the now. * Identify what is working or stalling before ...

DVM Elite

Sales Growth Marketer (Remote)

Chicago, IL · Remote

$18.50/hr

We're looking for a high-urgency, momentum-driven operator to step in as our Driver of Momentum ... You are here to operate live strategy... in the now. * Identify what is working or stalling before ...

Jobot

Corporate Associate Attorney - REMOTE

Chicago, IL · On-site +1

$150K - $170K/yr

Remote (must live in the following regions: Chicago, Austin, Dallas, Miami, Philadelphia ... Operating Agreements; amended and restated articles; Employee Incentive or Synthetic Incentive ...

Withum

IT Service Analyst I

Lincolnshire, IL · On-site +1

$65K - $70K/yr

But our commitment goes beyond our clients as we continue to live the Withum Way, promoting ... Delivering remote support to users throughout the Firm via phone, email, chat or our remote support ...

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All JobsLive Chat Operator JobsRemote Live Chat Operator JobsRemote Live Chat Operator Jobs in Elgin, IL

Remote Live Chat Operator information

See Elgin, IL salary details

$6

$23

$52

How much do remote live chat operator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote live chat operator in Elgin, IL is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.30 and $26.49 per hour, depending on experience, location, and employer.

What is a remote live chat operator?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

What does a remote live chat operator do?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive as a remote live chat operator?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What are popular job titles related to Remote Live Chat Operator jobs in Elgin, IL?

For Remote Live Chat Operator jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Operator jobs in Elgin, IL look for?

The top searched job categories for Remote Live Chat Operator jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Remote Live Chat Operator jobs?

Cities near Elgin, IL with the most Remote Live Chat Operator job openings:

Remote Live Chat Operator jobs near you
Infographic showing various Remote Live Chat Operator job openings in Elgin, IL as of June 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution, with an average salary of $48,055 per year, or $23.1 per hour.

Service Desk Analyst

Addison Group

Chicago, IL • Remote

$20 - $25/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 25 days ago

Job description

Job Title: Service Desk Analyst I (2nd Shift)

Industry: Information Technology / Technical Support

Location (City, State): Chicago, IL (Remote with preference for local candidates)

Assignment Type: Long-Term Contract

Pay: $20 - 25 / hr

Work Schedule: Monday-Friday, 1:00 PM - 10:00 PM. Rotating weekend coverage approximately every 5 weeks (Saturday 8:00 AM - 5:00 PM and Sunday 11:00 AM - 8:00 PM).

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a well-established organization supporting a large and diverse user base across multiple locations. Their technology team is committed to delivering exceptional customer support, maintaining reliable systems, and ensuring end users receive timely and effective technical assistance.

Job Description:

We are seeking a customer-focused Service Desk Analyst to join a growing IT support team. This role serves as the first point of contact for end users experiencing technical issues and is responsible for delivering exceptional support through phone, remote, and ticket-based channels.

The ideal candidate enjoys helping people, excels in a fast-paced environment, and possesses strong troubleshooting skills across Microsoft technologies and end-user support functions.

Key Responsibilities:

  • Provide first-level technical support to employees and remote users through phone, email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Microsoft 365, Outlook, Windows operating systems, and end-user applications.
  • Assist users with account management tasks including password resets, access requests, mailbox support, and permissions administration.
  • Document, prioritize, and track incidents through a ticket management platform while ensuring timely resolution.
  • Escalate complex technical issues to appropriate support teams when necessary.
  • Support remote connectivity solutions including VPN access and related authentication issues.
  • Assist with hardware troubleshooting for laptops, desktops, printers, monitors, headsets, and mobile devices.
  • Provide support for virtual meetings, collaboration platforms, and video conferencing technologies.
  • Prepare and deploy equipment for new hires, replacements, and technology refresh initiatives.
  • Deliver a high level of customer service while maintaining professionalism and responsiveness.
  • Contribute to knowledge base documentation and support process improvements.

Qualifications:

  • Experience providing phone-based technical support in a help desk or service desk environment.
  • Strong knowledge of Microsoft 365 applications and services.
  • Experience supporting Microsoft Exchange and Outlook environments.
  • Familiarity with Active Directory user administration and account management.
  • Experience utilizing ticketing systems such as ServiceNow or similar platforms.
  • Working knowledge of Windows operating systems and desktop troubleshooting.
  • Excellent verbal communication and customer service skills.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Experience supporting remote users and troubleshooting connectivity issues preferred.

Additional Details:

  • Immediate hiring need with a streamlined interview process.
  • Team-oriented environment supporting users across multiple locations.
  • Primarily focused on phone-based support and ticket resolution.
  • Remote opportunity with preference for candidates located in the Chicago area.
  • Background check required prior to employment.
  • One interview with leadership followed by a hiring decision.

Perks:

  • Long-term contract opportunity with potential for extension.
  • Fully remote work environment.
  • Collaborative and supportive team culture.
  • Exposure to a wide range of end-user technologies and enterprise systems.
  • Opportunity to build experience with Microsoft technologies and service desk operations.
  • Stable schedule with clearly defined support responsibilities.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.