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Live Chat Manager Jobs in Elgin, IL (NOW HIRING)

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

Manage multiple chats simultaneously while maintaining quality. * Update customer interaction ... Proficiency in live chat software and CRM tools. Benefits : Competitive salary, flexible hours, and ...

Brilliant Earth

Sales Associate, Jewelry

Chicago, IL · On-site

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Sales Associate, Jewelry

Chicago, IL · On-site

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Sales Associate, Jewelry

Chicago, IL · On-site

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Covista

Customer Care Manager

Lisle, IL · Hybrid

$60K - $63K/yr

... live chat. Responsibilities * Supervise and manage a team of customer service professionals. * Create customer service strategies that can be implemented, measured, and tracked. * Work with other ...

Covista

Customer Care Manager

Lisle, IL · On-site

$60K - $63K/yr

... live chat. Responsibilities * Supervise and manage a team of customer service professionals. * Create customer service strategies that can be implemented, measured, and tracked. * Work with other ...

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Live Chat Manager information

See Elgin, IL salary details

$22.7K

$60.6K

$101.3K

How much do live chat manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for live chat manager in Elgin, IL is $60,646.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $68,200.00 per year, depending on experience, location, and employer.

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Elgin, IL?

The most popular types of Live Chat jobs in Elgin, IL are:

What are popular job titles related to Live Chat Manager jobs in Elgin, IL?

For Live Chat Manager jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Live Chat Manager jobs in Elgin, IL look for?

The top searched job categories for Live Chat Manager jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Live Chat Manager jobs?

Cities near Elgin, IL with the most Live Chat Manager job openings:

Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,646 per year, or $29.2 per hour.

Remote Live Chat Agent

Bileddo Associates

Elgin, IL • Remote

Full-time

Re-posted 15 days ago

Job description

We’re looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You’ll address inquiries, resolve issues, and deliver a positive experience with professionalism and efficiency.

Responsibilities:

  • Respond to customer inquiries promptly and professionally.
  • Resolve complaints and escalate complex issues when needed.
  • Manage multiple chats simultaneously while maintaining quality.
  • Update customer interaction records and provide feedback for process improvements.

Requirements:

  • Excellent written communication and multitasking skills.
  • Experience in customer service or a related field.
  • Proficiency in live chat software and CRM tools.

Benefits:
Competitive salary, flexible hours, and growth opportunities.

Join us to make a difference in customer satisfaction!