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Remote Live Chat Operator Jobs in Edison, NJ (NOW HIRING)

TickPick

Lifecycle Marketing Manager

New York, NY · On-site +1

Partner with the data team to define and maintain segments and lifecycle stages, with live ... A self-directed operator who can carry a function forward with data and engineering support.

Luminary

Software Engineer - Fullstack

New York, NY · On-site +1

$170K - $225K/yr

We support both remote and in-office preferences. We have an office in NYC near Bryant Park and a ... Most of what we ship now has an agentic surface: a chat affordance, an ambient agent working in the ...

BluZinc

AI Architect Claude Code Senior Developer

NY · On-site +1

$160K - $220K/yr

AI Architect, US-Based (Remote) to build AI systems that work in production - not demos, not ... The Mission Your mandate is to turn AI into a reliable operating system for the business. Work will ...

zerohash

Relationship Manager (Remote)

New York, NY · Remote

... live. * Quarterback additional service usage by identifying expansion, upsell and cross sell ... Excel at operating in a dynamic and quickly changing environment * Act as liaison between client ...

Talkspace

Health & Wellness Coach (Contract)

New York, NY · On-site +1

$35/hr

This is a remote position based in the United States Talkspace Headquarters is located in NYC. What ... At least 3 years of experience facilitating live virtual group coaching sessions for adults focused ...

Talkspace

Health & Wellness Coach (Contract)

New York, NY · On-site +1

$35/hr

This is a remote position based in the United States Talkspace Headquarters is located in NYC. What ... At least 3 years of experience facilitating live virtual group coaching sessions for adults focused ...

NxT Level

Chief of Staff

Manhattan, NY · Remote

Remote (US preferred) Reports to: CEO & COO Compensation: Competitive, commensurate with experience ... chat-first platform that blends communication, creativity, and intelligence to help people form ...

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All JobsLive Chat Operator JobsRemote Live Chat Operator JobsRemote Live Chat Operator Jobs in Edison, NJ

Remote Live Chat Operator information

What is a remote live chat operator?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

What does a remote live chat operator do?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive as a remote live chat operator?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What are popular job titles related to Remote Live Chat Operator jobs in Edison, NJ?

For Remote Live Chat Operator jobs in Edison, NJ, the most frequently searched job titles are:

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The top searched job categories for Remote Live Chat Operator jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Remote Live Chat Operator jobs?

Cities near Edison, NJ with the most Remote Live Chat Operator job openings:

Remote Live Chat Operator jobs near you

Remote Customer Service Respresentative (NY Preferred)

GoSaga, Inc

New York, NY • Remote

$15 - $17/hr

Full-time

Medical, PTO

Re-posted 5 days ago

Job description

A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, allowing guests to book, set personalized preferences, pay, tip, rate, and review all their fingertips so they can walk in and figuratively float out. Easy, peasy, Squeezy!
BENEFITS & PERKS
100% work from home, preferably in EST time zone
Competitive pay & flexible schedules as well as full-time status at 32 hours per week
Health benefits and 1-week paid vacation for our employees who work just 32 hours or more
A revolutionary, feel-good culture
Supportive leadership that provides guidance, resources, and accountability while empowering you to work independently without micromanagement.
ABOUT YOU
You are experienced in resolving guest issues for high-volume B2C technology businesses. You are technically proficient, a self-starter, and adaptive to change.
You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you.
Words that describe you include: creative, energetic, and detail-oriented.
You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.
Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.
You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
You can't help but grow and are constantly striving to be your best self, and you're excited to leap into a rewarding adventure with Squeeze.
A personal computer and reliable high-speed hard-wired internet connection are required for this role.
YOUR RESPONSIBILITIES AT SQUEEZE
Respond to guest inquiries via email, phone, SMS, and chat.
Expert at all things app-related! Squeeze's experience is digital end-to-end so you'll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
Serve as the liaison that connects guest feedback with internal teams such as Product, Shop Management, Operations
Provide fast, professional, and reliable support to our locations nationwide, including Operating Partners, shop leadership, and shop teams, ensuring timely resolution of questions, concerns, and operational needs.
Employ a mastery of internal tools from payment portals to appointment scheduling
Identify opportunities to improve the guest experience, internal processes and tools
EXPERIENCE REQUIREMENTS
3+ years experience working in customer service at a high-volume B2C technology business
Excellent people skills and a strong focus on customer service
Strong written and oral communication skills
Outstanding problem solving and troubleshooting skills
Able self-starter with the ability to multitask in a dynamic startup environment
2+ years experience working with Zendesk. Bonus if you have experience with Slack, Zenoti, Klaviyo, GoHighLevel, Asana, Stripe, When I Work**we will only consider applicants who have proven Zendesk experience**
Must be able to work at least Saturday or Sunday
Beginning salary range is $15-$17/hr

Location Requirement: This is a fully remote position. Candidates must currently reside and work in one of the following states: New Hampshire, Virginia, or New York.

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