Chatsworth, NJ · On-site +1
$124K - $164K/yr
We have a Remote-First operating model and culture, with team members in over 15 countries and 30 ... We strive to role model and live an inclusive culture of fairness, respect and belonging for all.
Chatsworth, NJ · On-site +1
$124K - $164K/yr
We have a Remote-First operating model and culture, with team members in over 15 countries and 30 ... We strive to role model and live an inclusive culture of fairness, respect and belonging for all.
A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.
To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.
A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.
Chatsworth, NJ • On-site, Remote
$124K - $164K/yr
Full-time
Re-posted 7 days ago
As a senior software engineer on Content Asset Management, you will work as part of a team at the center of what makes Cimpress unique: our graphic design content. Engineers within Content Asset Management design and develop products that enable graphic designers at Cimpress to create beautiful and flexible designs as well as manage the complexity of a design catalog containing millions of design assets. These designs are the starting point for our customers to create a wide range of personalized products for themselves and their businesses. We strive to lead the market in tools that make high-quality design accessible to non-professionals.
What You Will DoBe part of a motivated team that is passionate about delivering impactful work to delight our customers.
Contribute to the design and development of software for Content Asset Management.
Write code in our modern stack: C# + .NET Core on the back-end and React.js + Typescript on the front-end.
Work with Product Managers and engineers on the technical design of new features, lead project refinement, and drive delivery.
Review code, build and run automated tests, deliver documentation, promote technical standards, and do anything else you deem vital to deliver high quality, maintainable, robust code.
Work in an environment where agile and iterative software development practices are embraced.
Influence the team's performance and growth through mentorship and collaboration.
At Cimpress, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply-even if you feel that you don't meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.
3+ years of proven experience writing commercial software.
Experience writing object-oriented back-end software, working in service-oriented architecture, as well as building web-based user interfaces.
Excellent oral and written communication skills. Fluency in English.
Strong collaborative attitude with teammates and partners.
Passionate and enthusiastic about software engineering and learning in general.
Bachelor's Degree in Software Engineering field, or equivalent work experience in relevant technical domain
College-level courses in the fundamentals of computer science: data structures and algorithms, computer languages, operating systems, etc.
Experience writing back-end microservices and database programming (SQL and NoSQL).
Experience writing back-end in C# + .NET Core. and front-end in React, Typescript
Experience writing software hosted in the cloud. AWS a plus.
We encourage our engineers to think like owners - to continue to act small as we grow. Every team defines their own roadmaps, and uses the programming languages and technologies that suit them best. This helps us have a big impact at the enterprise level while still feeling small and nimble. We have a Remote-First operating model and culture, with team members in over 15 countries and 30 US states, offering autonomy and the flexibility to work from home. Cimpress also provides collaboration spaces for team members to work physically together.
About UsLed by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized physical (and digital) products, for over 17 million global customers. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. And this kind of innovation keeps customers coming back.
Commitment to Diversity, Equity, & InclusionCimpress exists to help our customers live their dreams. Each dream is unique - and the Cimpress team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.
Equal Opportunity EmployerCimpress Technology, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.
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