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Live Chat Manager Jobs in Edison, NJ (NOW HIRING)

Carnegie Hall

Manager, Customer Relations

New York, NY · On-site

$66K/yr

Manager, Customer Relations Department: Ticketing Services Title of Position: Manager, Customer ... Provide customer support across phone, live chat, and email in an omni-channel contact center ...

Hermès

Coordinator - Client Relations Center

New York, NY · On-site

$23.43 - $28.64/hr

Answer phone, email and live chat inquiries while demonstrating impeccable communication skills ... Ability to manage complex requests with professionalism and discretion * Familiarity with CRM ...

Hermès

Coordinator - Client Relations Center

New York, NY · On-site

$23.43 - $28.64/hr

Answer phone, email and live chat inquiries while demonstrating impeccable communication skills ... Ability to manage complex requests with professionalism and discretion * Familiarity with CRM ...

Hermès

Coordinator - Client Relations Center

New York, NY · On-site

$23.43 - $28.64/hr

Answer phone, email and live chat inquiries while demonstrating impeccable communication skills ... Ability to manage complex requests with professionalism and discretion * Familiarity with CRM ...

Home Care Evolution

LiveIn Caregiver

Iselin, NJ · On-site

$16 - $19/hr

Companionship & Engagement - Chat, play games, accompany walks, and support social outings or ... the management of this agency. All inquiries about employment at this agency should be made ...

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See Edison, NJ salary details

$23.8K

$63.5K

$106.1K

How much do live chat manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for live chat manager in Edison, NJ is $63,514.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,400.00 per year, depending on experience, location, and employer.

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Edison, NJ? The most popular types of Live Chat jobs in Edison, NJ are:
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Live Chat Manager jobs near you

Manager, Customer Relations

Carnegie Hall

New York, NY • On-site

$66K/yr

Full-time

Re-posted yesterday

Job description

Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world's finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music. Complementing its performance activities, Carnegie Hall's Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible.
Manager, Customer Relations
Department: Ticketing Services
Title of Position: Manager, Customer Relations
Reports to Position: Associate Director, Customer Relations
Overview:
Assist the Associate Director of Customer Relations in overseeing Carnegie Hall's omni-channel contact center operations, ensuring exceptional customer service across phone, email, and live chat. Provide day-to-day leadership and supervision to Customer Relations staff while supporting operational excellence, staff development, customer communications, and departmental initiatives. Serve as a resource for employees, ticket buyers, and internal stakeholders, helping to ensure a seamless and consistent ticket buying experience across all touchpoints.
Required schedule for this position is Saturday-Wednesday, 12:00 PM-8:00 PM.
Tasks & Responsibilities:
  • Assist the Associate Director of Customer Relations in overseeing daily omni-channel contact center operations, including phone, email, and live chat.
  • Demonstrate strong leadership by providing supervision, guidance, and training to Customer Relations Representatives, promoting a culture of service excellence, accountability, and teamwork.
  • Manage and maintain weekly call center staff schedules, break schedules, and daily staffing adjustments to ensure appropriate service coverage.
  • Prepare daily shift reports, service summaries, and communications for Ticketing Services leadership and senior staff.
  • Assist with escalated ticket buyer interactions and complex service situations, ensuring timely and professional resolution while maintaining Carnegie Hall's customer service standards.
  • Oversee incoming customer service and feedback communications, providing supervision and support to staff responsible for email response management.
  • Ensure timely assignment, monitoring, and resolution of customer inquiries received through Zendesk and other ticket buyer support platforms.
  • Prepare daily reconciliation reports and assist with other operational reporting as needed.
  • Train new employees and provide ongoing staff training related to policies, procedures, systems, and customer service best practices.
  • Manage call center technology and telephony systems.
  • Prepare, distribute, and monitor ticket buyer communications including robocalls.
  • Assist in managing and investigating issues related to online fraud, suspicious activity, chargebacks, and patron account concerns, escalating matters when appropriate.
  • Oversee adherence to Carnegie Hall's ADA-related ticketing procedures and ensure appropriate accommodations, documentation, and follow-up are completed accurately and consistently.
  • Coordinate with other departments, including Marketing, House Management, Booking, Box Office, Information Technology, Finance, and Human Resources to support customer service initiatives and operational needs.
  • Perform administrative duties and special projects as assigned by the Associate Director of Customer Relations.
  • Assist in implementing new procedures, workflows, technologies, and ticket service initiatives that improve operational efficiency and the customer experience.

In addition to supervisory responsibilities, the Manager of Customer Relations performs the same customer-facing responsibilities as a Customer Relations Representative, including:
  • Provide customer support across phone, live chat, and email in an omni-channel contact center environment.
  • Process single ticket sales, subscription series sales, and subscription exchanges.
  • Assist with contributions, ticket donations, and related transactions.
  • Support workshop and rehearsal registrations and general event inquiries.
  • Handle ticket reissuing, refunds, exchanges, and order adjustments.
  • Guide ticket buyers through website navigation and provide support for chatbot and self-service tools.
  • Respond to inquiries regarding performances, policies, and general Carnegie Hall information.

Skills & Qualifications:
  • A bachelor's degree is preferred. A knowledge of music and live entertainment is desired.
  • Leadership and supervisory experience in a customer service or contact center environment.
  • Strong customer service, coaching, and employee development skills.
  • Experience working in an omni-channel customer service environment including phone, email, and live chat.
  • Ability to manage multiple priorities in a fast-paced, high-volume environment.
  • Strong interpersonal, written, and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Experience handling escalated customer situations with professionalism and sound judgment.
  • Strong problem-solving and decision-making abilities.
  • Proficiency with telephony software, and Microsoft Office applications.
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • Familiarity with Tessitura and Zendesk preferred.
  • Knowledge of performing arts ticketing and customer service operations preferred.

To apply please submit a COVER LETTER with your resume.
Carnegie Hall is an equal opportunity employer, committed to diversity and inclusion in the workplace. Decisions concerning employment are made on the basis of an individual's qualifications to contribute to meeting Carnegie Hall's needs, and Carnegie Hall is committed not to discriminate against individuals on the basis of race, color, national origin, citizenship, religion, sex (including gender identity, gender expression or status of being transgender), sexual orientation, marital status, familial status, status as a caregiver, status as a victim of domestic violence or sex offenses or stalking, criminal convictions (except where otherwise permitted by law), arrest record, credit history, pregnancy, age, mental or physical disability, veteran or military status, reproductive health decisions, or any other characteristic protected by law.

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