ZipRecruiter

Log In

1

Live Chat Assistant Jobs in Edison, NJ (NOW HIRING)

Carnegie Hall

Manager, Customer Relations

New York, NY · On-site

$66K - $69K/yr

Tasks & Responsibilities: * Assist the Associate Director of Customer Relations in overseeing daily omni-channel contact center operations, including phone, email, and live chat. * Demonstrate strong ...

Wing Assistant

Head of Sales Performance

New York, NY · On-site

Join live deals when a representative needs support moving an opportunity forward Knowledge and ... Maintain the content that powers our AI sales chat assistant * Establish a regular review cadence ...

Wing Assistant

Head of Sales Performance

New York, NY · On-site +1

Join live deals when a representative needs support moving an opportunity forward Knowledge and ... Maintain the content that powers our AI sales chat assistant * Establish a regular review cadence ...

Akin Care Senior Services

Live-In Caregiver

Princeton, NJ · On-site

$220/day

Paid continuing-education credits, CNA/HHA sponsorships, and leadership tracks into mentor or field ... Companionship & Engagement - Chat, play games, accompany walks, and support social outings or ...

Home Care Evolution

LiveIn Caregiver

Iselin, NJ · On-site

$16 - $19/hr

Personal Care with Dignity - Assist with bathing, grooming, toileting, transfers, and mobility ... Companionship & Engagement - Chat, play games, accompany walks, and support social outings or ...

Brilliant Earth

Sales Associate, Jewelry

New York, NY · On-site

$24 - $26/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

New York, NY

$24 - $26/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

New York, NY · On-site

$24 - $26/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

New York, NY · On-site

$24 - $26/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

New York, NY

$24 - $26/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

New York, NY · On-site

$24 - $26/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

next page

Showing results 1-20

All JobsLive Chat JobsLive Chat Assistant JobsLive Chat Assistant Jobs in Edison, NJ

Live Chat Assistant information

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

How much do live chat assistants get paid?

Live chat assistants typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with specialized skills or industry knowledge.

How to become a live chat assistant?

To become a live chat assistant, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software. Many employers require a high school diploma or equivalent, and some prefer prior experience in customer support or online communication. Training is often provided on the job to familiarize new assistants with company-specific tools and protocols.

What are the most commonly searched types of Live Chat jobs in Edison, NJ?

The most popular types of Live Chat jobs in Edison, NJ are:

What are popular job titles related to Live Chat Assistant jobs in Edison, NJ?

For Live Chat Assistant jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in Edison, NJ look for?

The top searched job categories for Live Chat Assistant jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Live Chat Assistant jobs?

Cities near Edison, NJ with the most Live Chat Assistant job openings:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Manager, Customer Relations

Carnegie Hall

New York, NY • On-site

$66K - $69K/yr

Full-time

Re-posted 24 days ago

Job description

Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world's finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music. Complementing its performance activities, Carnegie Hall's Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible.
Manager, Customer Relations
Department: Ticketing Services
Title of Position: Manager, Customer Relations
Reports to Position: Associate Director, Customer Relations
Overview:
Assist the Associate Director of Customer Relations in overseeing Carnegie Hall's omni-channel contact center operations, ensuring exceptional customer service across phone, email, and live chat. Provide day-to-day leadership and supervision to Customer Relations staff while supporting operational excellence, staff development, customer communications, and departmental initiatives. Serve as a resource for employees, ticket buyers, and internal stakeholders, helping to ensure a seamless and consistent ticket buying experience across all touchpoints.
Required schedule for this position is Saturday-Wednesday, 12:00 PM-8:00 PM.
Tasks & Responsibilities:
  • Assist the Associate Director of Customer Relations in overseeing daily omni-channel contact center operations, including phone, email, and live chat.
  • Demonstrate strong leadership by providing supervision, guidance, and training to Customer Relations Representatives, promoting a culture of service excellence, accountability, and teamwork.
  • Manage and maintain weekly call center staff schedules, break schedules, and daily staffing adjustments to ensure appropriate service coverage.
  • Prepare daily shift reports, service summaries, and communications for Ticketing Services leadership and senior staff.
  • Assist with escalated ticket buyer interactions and complex service situations, ensuring timely and professional resolution while maintaining Carnegie Hall's customer service standards.
  • Oversee incoming customer service and feedback communications, providing supervision and support to staff responsible for email response management.
  • Ensure timely assignment, monitoring, and resolution of customer inquiries received through Zendesk and other ticket buyer support platforms.
  • Prepare daily reconciliation reports and assist with other operational reporting as needed.
  • Train new employees and provide ongoing staff training related to policies, procedures, systems, and customer service best practices.
  • Manage call center technology and telephony systems.
  • Prepare, distribute, and monitor ticket buyer communications including robocalls.
  • Assist in managing and investigating issues related to online fraud, suspicious activity, chargebacks, and patron account concerns, escalating matters when appropriate.
  • Oversee adherence to Carnegie Hall's ADA-related ticketing procedures and ensure appropriate accommodations, documentation, and follow-up are completed accurately and consistently.
  • Coordinate with other departments, including Marketing, House Management, Booking, Box Office, Information Technology, Finance, and Human Resources to support customer service initiatives and operational needs.
  • Perform administrative duties and special projects as assigned by the Associate Director of Customer Relations.
  • Assist in implementing new procedures, workflows, technologies, and ticket service initiatives that improve operational efficiency and the customer experience.

In addition to supervisory responsibilities, the Manager of Customer Relations performs the same customer-facing responsibilities as a Customer Relations Representative, including:
  • Provide customer support across phone, live chat, and email in an omni-channel contact center environment.
  • Process single ticket sales, subscription series sales, and subscription exchanges.
  • Assist with contributions, ticket donations, and related transactions.
  • Support workshop and rehearsal registrations and general event inquiries.
  • Handle ticket reissuing, refunds, exchanges, and order adjustments.
  • Guide ticket buyers through website navigation and provide support for chatbot and self-service tools.
  • Respond to inquiries regarding performances, policies, and general Carnegie Hall information.

Skills & Qualifications:
  • A bachelor's degree is preferred. A knowledge of music and live entertainment is desired.
  • Leadership and supervisory experience in a customer service or contact center environment.
  • Strong customer service, coaching, and employee development skills.
  • Experience working in an omni-channel customer service environment including phone, email, and live chat.
  • Ability to manage multiple priorities in a fast-paced, high-volume environment.
  • Strong interpersonal, written, and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Experience handling escalated customer situations with professionalism and sound judgment.
  • Strong problem-solving and decision-making abilities.
  • Proficiency with telephony software, and Microsoft Office applications.
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • Familiarity with Tessitura and Zendesk preferred.
  • Knowledge of performing arts ticketing and customer service operations preferred.

To apply please submit a COVER LETTER with your resume.
Carnegie Hall is an equal opportunity employer, committed to diversity and inclusion in the workplace. Decisions concerning employment are made on the basis of an individual's qualifications to contribute to meeting Carnegie Hall's needs, and Carnegie Hall is committed not to discriminate against individuals on the basis of race, color, national origin, citizenship, religion, sex (including gender identity, gender expression or status of being transgender), sexual orientation, marital status, familial status, status as a caregiver, status as a victim of domestic violence or sex offenses or stalking, criminal convictions (except where otherwise permitted by law), arrest record, credit history, pregnancy, age, mental or physical disability, veteran or military status, reproductive health decisions, or any other characteristic protected by law.

Apply