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Live Chat Assistant Jobs in Edison, NJ (NOW HIRING)

Carnegie Hall

Manager, Customer Relations

New York, NY · On-site

$66K - $69K/yr

Tasks & Responsibilities: * Assist the Associate Director of Customer Relations in overseeing daily omni-channel contact center operations, including phone, email, and live chat. * Demonstrate strong ...

Wing Assistant

Head of Sales Performance

New York, NY · On-site

Join live deals when a representative needs support moving an opportunity forward Knowledge and ... Maintain the content that powers our AI sales chat assistant * Establish a regular review cadence ...

Wing Assistant

Head of Sales Performance

New York, NY · On-site +1

Join live deals when a representative needs support moving an opportunity forward Knowledge and ... Maintain the content that powers our AI sales chat assistant * Establish a regular review cadence ...

Page Group

Customer Service Coordinator

Manhattan, NY · On-site

$19.75 - $26/hr

Ensure customer satisfaction by following up on unresolved issues. Assist with administrative tasks as required by the department. Manage phone lines, event inboxes, and live chat during working ...

Akin Care Senior Services

Live-In Caregiver

Princeton, NJ · On-site

$220/day

Paid continuing-education credits, CNA/HHA sponsorships, and leadership tracks into mentor or field ... Companionship & Engagement - Chat, play games, accompany walks, and support social outings or ...

Home Care Evolution

LiveIn Caregiver

Iselin, NJ · On-site

$16 - $19/hr

Personal Care with Dignity - Assist with bathing, grooming, toileting, transfers, and mobility ... Companionship & Engagement - Chat, play games, accompany walks, and support social outings or ...

Brilliant Earth

Sales Associate, Jewelry

New York, NY · On-site

$24 - $26/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

New York, NY · On-site

$24 - $26/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

New York, NY · On-site

$24 - $26/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

New York, NY · On-site

$24 - $26/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

New York, NY

$24 - $26/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

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All JobsLive Chat JobsLive Chat Assistant JobsLive Chat Assistant Jobs in Edison, NJ

Live Chat Assistant information

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

How much do live chat assistants get paid?

Live chat assistants typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with specialized skills or industry knowledge.

How to become a live chat assistant?

To become a live chat assistant, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software. Many employers require a high school diploma or equivalent, and some prefer prior experience in customer support or online communication. Training is often provided on the job to familiarize new assistants with company-specific tools and protocols.

What are the most commonly searched types of Live Chat jobs in Edison, NJ?

The most popular types of Live Chat jobs in Edison, NJ are:

What are popular job titles related to Live Chat Assistant jobs in Edison, NJ?

For Live Chat Assistant jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in Edison, NJ look for?

The top searched job categories for Live Chat Assistant jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Live Chat Assistant jobs?

Cities near Edison, NJ with the most Live Chat Assistant job openings:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Edison, NJ as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 21% Part Time, 3% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Chat Support Representative

AUTO HAUS of Yorktown and Williamsburg

New York, NY • Remote

$54K - $64K/yr

Full-time

Posted 8 days ago

Job description

AUTO HAUS of Yorktown and Williamsburg is seeking a professional and customer-focused Chat Support Representative to provide timely assistance to customers through online chat and digital communication channels. The ideal candidate will be comfortable handling multiple conversations, answering customer questions, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries through live chat and online messaging platforms.
  • Assist customers with questions regarding products, services, appointments, and general company information.
  • Identify customer needs and provide accurate solutions or escalate issues when appropriate.
  • Maintain clear, professional, and courteous communication at all times.
  • Document customer interactions and update relevant records as needed.
  • Follow established customer service procedures, policies, and communication standards.
  • Handle multiple chat conversations efficiently while maintaining attention to detail.Collaborate with other departments to resolve customer concerns.
  • Protect customer information and maintain confidentiality.Perform other related duties as assigned.

Qualifications:

  • High school diploma or equivalent preferred.
  • Previous customer service, chat support, administrative, or related experience is preferred but not required.
  • Strong written and verbal communication skills.Excellent typing, organizational, and time-management abilities.
  • Comfortable using computers, email, chat platforms, and basic office software.
  • Ability to work independently in a remote environment.
  • Strong attention to detail and problem-solving skills.Professional, dependable, and customer-focused attitude.
  • Work Environment This is a remote position within the United States.
  • Employees are expected to maintain a reliable internet connection, a professional work environment, and the ability to communicate effectively with customers and team members during scheduled working hours.
    Equal Employment Opportunity AUTO HAUS of Yorktown and Williamsburg is an Equal Employment Opportunity (EEO) employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We value diversity and inclusion and encourage qualified individuals from all backgrounds to apply.