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Remote Live Chat Operator Jobs in Boston, MA (NOW HIRING)

Deloitte

Manager - ServiceNow

Boston, MA · On-site +1

... live and transition, including scope, schedule, budget, risks, assumptions, issues, dependencies ... Standing up delivery governance and operating rhythms; driving backlog, sprint, and release ...

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

FoodTec Solutions offers a comprehensive transaction-based system that enables restaurant operators ... and remote maintenance projects tasks for customers' information systems * Assist with new ...

Interra Health

Implementation Specialist

Boston, MA · Remote

$60K - $80K/yr

Respond to customer queries in a timely and accurate way, via phone, email, or chat * Maintain ... Remote-first Work from anywhere in US. We also provide a one-time home office stipend to set up ...

HCAOA

Home Assistants for Senior Care

Westford, MA · On-site +1

Experienced Live-in Caregivers also encouraged to apply. Pet tolerance is appreciated as are ... Learn and use cell phone technology specific for job procedure This is a remote position. Our ...

Wing Assistant

Field & Events Marketer

Boston, MA · Remote

$60K - $80K/yr

You can rally a team, brief executives, and chat up prospects on a show floor with equal ease ... Location and Work Authorization This is a fully remote role open to candidates based in the US or ...

Wing Assistant

Field & Events Marketer

Boston, MA · Remote

$60K - $80K/yr

You can rally a team, brief executives, and chat up prospects on a show floor with equal ease ... Location and Work Authorization This is a fully remote role open to candidates based in the US or ...

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All JobsLive Chat Operator JobsRemote Live Chat Operator JobsRemote Live Chat Operator Jobs in Boston, MA

Remote Live Chat Operator information

See Boston, MA salary details

$7

$25

$58

How much do remote live chat operator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote live chat operator in Boston, MA is $25.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.70 and $29.08 per hour, depending on experience, location, and employer.

What does a remote live chat operator do?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive as a remote live chat operator?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What is a remote live chat operator?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

What are the most commonly searched types of Live Chat Operator jobs in Boston, MA?

The most popular types of Live Chat Operator jobs in Boston, MA are:

What are popular job titles related to Remote Live Chat Operator jobs in Boston, MA?

For Remote Live Chat Operator jobs in Boston, MA, the most frequently searched job titles are:

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Remote Live Chat Operator jobs near you
Infographic showing various Remote Live Chat Operator job openings in Boston, MA as of July 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% Remote job distribution, with an average salary of $52,754 per year, or $25.4 per hour.

Principal Systems Engineer (MBSE)

Odyssey Systems Consulting Group, Ltd.

Lincoln, MA • On-site, Remote

Full-time

Re-posted 10 days ago

Job description

Position Summary

The Odyssey Technical Center has an exciting new opportunity for a principal engineering technical leader to drive digital transformation internal to Odyssey and across DoW contracts. This role sets strategy, defines digital engineering ecosystems, and delivers enterprise-level modeling, architecture, and ontology solutions supporting complex systems and systemsofsystems. This role owns the cross-cutting technical charter and operating model for systems engineering and supports growth and development of the Technical Center and of the larger Odyssey Technical community. This position can be in Huntsville, AL, Lincoln, MA, or REMOTE.

Responsibilities

Duties include, but not limited to: 

  • Lead digital engineering (DE) strategy, vision, governance, and implementation across the acquisition lifecycle.
  • Architect integrated digital ecosystems including Digital Thread, cloud-hosted toolchains, CI/CD (DevSecOps) pipelines, and where applicable, Digital Twins.
  • Establish modeling standards, design patterns, metamodels, ontologies, data dictionaries, and style guides.
  • Apply standard tools and frameworks for general engineering, systems engineering, and model-based systems engineering (MBSE).
  • Conduct systems engineering planning, requirements development, interface design, V&V, risk management tools and methods.
  • Lead trade studies and make-buy decision analysis.
  • Mentor and lead multi-disciplinary engineering teams; develop modeling workforce capability, define and grow Odyssey's technical identity and technical depth.
  • Support growth through proposal technical volume narrative development, white papers, proof of concepts, and solution development and demonstration.
Qualifications

Citizenship: Must be a US citizen

Minimum Required Qualifications

Clearance: Ability to Acquire Secret Clearance

Education: Bachelor of Science, Engineering or Computer Science

Years of Experience: 12+

Certifications: N/A

Preferred Qualifications

Clearance: Ability to Acquire Top Secret Clearance

Education: Master of Science, Systems Engineering

Years of experience: 14+

Certifications: N/A

Technical Skills

  • 12+ years' systems engineering experience; Prefer 10+ years in DE/MBSE leadership
  • Deep expertise in architecture frameworks, ontology engineering, and digital ecosystem design
  • Hands-on experience with AWS/Azure, Atlassian, SysML modeling tools (e.g. CAMEO, MagicDraw or similar)
  • Requirements Management Tools (DOORS or equivalent)  
  • Prefer experience with Digital Twin/Thread implementations, and MBSE integration with DevSecOps
  • Experience with fielded ground or spacebased sensor systems is highly preferred

Interpersonal Skills

  • Strong written and verbal communication skills
  • Ability to develop and present technical briefings and recommendations
  • Ability to explain technical concepts to audiences at different levels
  • Ability to work effectively within Integrated Product Teams (IPT)
  • Strong analytical and problem-solving skills
  • Ability to collaborate with Government, military, and contractor personnel

Additional Information

Location:  Huntsville, AL, Lincoln, MA, or REMOTE

Travel: 25%

Remote, Onsite, or Hybrid: Onsite or Remote

#LI-MP1

Company Overview

Odyssey is a world-class technical, engineering, and integration company serving the warfighting ecosystem with airborne integration, ISR, C2, and warfighter readiness capabilities. Odyssey meets the military's operational needs by integrating layered defense systems from equipment, technology, and services to data, information, and business operations. We streamline defense acquisition and sustainment, engineering the technical battlefield with domain-specific proficiency to ensure lethality. Odyssey is dedicated to excellent contract execution, peak organizational performance, and fostering a workplace built on employee care.

Odyssey is proud to live out our core values of commitment, ambition, and respect in our work and communities through OdysseyCares, a philanthropic group focused on giving back through direct donations, an employer match program, and volunteering events.

Please note: Final compensation for this position will be determined by various factors such as the Federal Government contract labor categories and contract wage rates, relevant work experience, specific skills and competencies, geographic location, education, and certifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Employment Type: FULL_TIME

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