Remote Linux Help Desk Jobs in Edmonton, AB (NOW HIRING)

Crafty Penguins is growing our team! We are hiring a full-time Linux Systems Specialist - Senior to collaborate with our growing team and serve our growing customer base.

This role requires you to creatively solve technical problems but to also develop and maintain strong relationships with customers. In this role, the willingness to learn and be adaptable is absolutely essential.

We are a Linux, Open Source, DevOps, and Kubernetes consulting company that utilizes a variety of tools to help clients in many industries in the areas of: server support, infrastructure design, cloud management, data backups, network security, disaster recovery, and more. We’re a team united by our daily habits of building trust, looking at the bigger picture, leaning into challenges, and being better today than yesterday.

Crafty Penguins is based in Lethbridge, Alberta, however, this job posting is fully remote.

If you’re a person who is driven by creativity and getting results, then this role is made for you.

You’re good at

• Rising to challenges and solving technical problems with a client’s business in mind
• Thinking and working independently while collaborating with others to reach creative solutions
• Following existing processes while suggesting ways to improve them
• Communicating in a number of ways (writing and speaking) to both get things done and honour people
• Constantly learning – keeping your technology skills up to date with the industry norms, best practices, and upcoming technologies.
  
• Attention to detail, excellent organizational skills, and superior time management skills
• Ability to meet deadlines and self-manage your workload

You have:

• Advanced knowledge of Linux-based operating systems 
• Advanced knowledge of Networking
• Experience using various cloud providers (AWS, Azure, GCloud, Digital Ocean)
• Debugging problems with Unix based operating systems and IP based networking at a very low level.
  
• No problems working in either RHEL or Debian based linux distributions
• Good knowledge and experience with:
  • Debugging container based workloads, and their runtime tooling (LXC/D, Docker, Podman)
  • Container orchestration systems (Kubernetes, Docker Swarm, etc.)
  • Linux based hypervisor systems and related tooling (KVM, Xen/XCP-ng, Proxmox, etc.)
    
• Good scripting skills with Bash and Python
• 5+ years experience doing the items above

Extra awesome

• You’ve worked at a company that does Linux consulting, or you’ve done this as a contractor
• You’ve used a ticketing system like ConnectWise or some other tool to manage tickets and track time
  
• Performance tuning, debugging, and clustering of Linux based Database Systems (MySQL, Postgresql, SQLite) and SQL in general
• High level networking skills - Campus / Enterprise networking, VLANS, VPNS, Managed switches, Overlay networks, Dynamic routing protocols.
• Software development experience in various languages
  
• Certifications on our platforms and products (AWS, Azure, K8S, RHEL, and the like)
  
• 2-year technical diploma (CIS or CS) or greater

What you’ll do

• Communicate and handle client requests
• Handling client system alerts
• Conducting client system patching and health checks
• Performing deployments via our Standard Operating Procedures (SOP’s)
• Onboard new clients and create roadmaps for improving their infrastructure
• Time tracking for all hours worked
• Some afterhours will be required
• Have a ton of fun with an awesome team

Why join us?

Working at Crafty Penguins can accelerate your career and give you the opportunity to work with world-class talent. We’re a team that loves creative problem-solving and achieving results for ourselves and our clients.
There are many benefits that come with working with us, such as autonomy and a culture which encourages personal and professional development and overall passion for improving and expanding. From taking on new challenges to following the lead of dedicated mentors, we promise you will grow, learn, and make a difference.

We offer a flexible work schedule (fully remote) and a paid dedicated server to tinker and play with.

How to apply

Upload your resume and cover letter including the word “Pepsi,” and anything you think will appropriately convey your fit for this role (resume, LinkedIn profile, etc.) This role is fully remote, and the successful candidate will be a Canadian citizen or a permanent resident of Canada.

***Salary will be commensurate with experience and breadth of skills.

***Due to the volume of applications we normally receive, we will only contact those whom we short-list for an interview.