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Remote Level 2 It Support Jobs in Paramus, NJ (NOW HIRING)

PharmaOut

US IT Architect

Jersey City, NJ · On-site +1

Based in Jersey City or New York, with flexibility for remote work when required, the position has ... All support resources are from managed services providers Tasks and responsibilities ...

KPMG LLP

IT Auditor

Manhattan, NY · On-site +1

... clients Level: Senior Associate/ staff Scope: • To support a Technology internal audit engagement. • Develop risk, controls and test plan, assess effectiveness of IT controls and form ...

ICF

IT Business Analyst

Newark, NJ · On-site +1

Must be based out of New Jersey - (Remote) Ready to make a difference? ICF is seeking a ... Provide training and support for IT system users, troubleshoot issues, and ensure optimal system ...

CP Unlimited

IAM & IT Operations Analyst

Manhattan, NY · Remote

... remote position, and applicants may work from anywhere in the United States. This role will support ... The IAM and IT Operations Analyst will work closely with infrastructure, security, support ...

TAL Healthcare

Remote Radiologist needed.

New York, NY · Remote

$500K/yr

WCMC - Level 1 Healthcare Provider Location: 100% Remote Schedule: Monday-Friday | 8:00 AM - 5:00 ... Hospital-provided workstation with 24/7 IT support Work Schedule & Case Volume: * Day Shift: 8:00 ...

TAL Healthcare

Remote Radiologist needed.

New York, NY · Remote

$500K/yr

WCMC - Level 1 Healthcare Provider Location: 100% Remote Schedule: Monday-Friday | 8:00 AM - 5:00 ... Hospital-provided workstation with 24/7 IT support Work Schedule & Case Volume: * Day Shift: 8:00 ...

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Showing results 21-40

All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Paramus, NJ

Remote Level 2 It Support information

See Paramus, NJ salary details

$14

$28

$45

How much do remote level 2 it support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote level 2 it support in Paramus, NJ is $28.39, according to ZipRecruiter salary data. Most workers in this role earn between $22.64 and $31.88 per hour, depending on experience, location, and employer.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Paramus, NJ?

For Remote Level 2 It Support jobs in Paramus, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Paramus, NJ look for?

The top searched job categories for Remote Level 2 It Support jobs in Paramus, NJ are:

What cities near Paramus, NJ are hiring for Remote Level 2 It Support jobs?

Cities near Paramus, NJ with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Paramus, NJ as of June 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% Remote job distribution, with an average salary of $59,041 per year, or $28.4 per hour.

Staff IT Engineer

Charlie Health Engineering, Product & Design

New York, NY • Remote

$138K - $190K/yr

Full-time

Re-posted 20 days ago

Job description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About the Role

Charlie Health is seeking a Staff IT Engineer to join our IT Engineering team. This is a senior individual contributor role for an engineer who thinks in systems, builds for scale and brings software engineering practices into modern enterprise IT.

This role is closer to platform engineering, DevOps, infrastructure engineering and internal tools than traditional IT support. The Staff IT Engineer will build and improve the platforms that power Charlie Health's employee lifecycle, identity architecture, endpoint trust model, SaaS ecosystem, automation strategy and AI-enabled operating model.

Our IT organization treats IT as a product function. We value ownership, measurable outcomes, automation, reliability and continuous improvement. This role will help define technical direction, establish durable engineering patterns and raise the quality of IT systems through hands-on technical leadership.

Charlie Health is also building toward an AI-native operating model. This role will partner with Engineering as it builds AI-enabled systems, including agentic workflows, multi-agent systems and agentic swarms, with a focus on secure identity, access, governance, logging and auditability.

Responsibilities
  • Build internal platforms, tools and automations that improve the reliability, scalability and efficiency of IT operations.
  • Own technical patterns for identity, access, lifecycle automation, endpoint trust, SaaS provisioning and operational reporting.
  • Develop scripts, integrations and services using Python, Bash, REST APIs, webhooks, Git, GitHub and CI/CD practices.
  • Partner with Engineering, Information Security, Compliance and other business teams to support AI first operations, Zero Trust architecture, HIPAA requirements, SOC 2 requirements and secure AI adoption.
  • Apply DevOps, SRE and ITIL-aligned practices to improve monitoring, change management, incident response, documentation and continual improvement.
Requirements
  • 7+ years of experience in IT engineering, infrastructure engineering, platform engineering, DevOps, systems engineering or a closely related technical discipline.
  • Strong scripting or software development experience using Python, Bash or similar languages.
  • Experience building integrations using REST APIs, webhooks, JSON, service accounts and API authentication patterns.
  • Strong experience with identity and endpoint platforms such as Okta, Jamf Pro, Microsoft Intune, Google Workspace or Microsoft 365.
  • Strong understanding of least privilege access, device trust, conditional access, non-human identity governance, auditability and Zero Trust principles.
Preferred Qualifications
  • Experience with SaaS automation or iPaaS platforms such as Workato, Okta Workflows, or similar tools.
  • Experience with infrastructure-as-code, configuration-as-code, AWS, Lambda, IAM, Linux administration or GitHub Actions.
  • Experience supporting enterprise AI platforms, agentic AI workflows, AI-enabled automation or internal AI tooling.
  • Familiarity with AI governance concerns such as agent identity, tool access, data boundaries, human-in-the-loop controls and AI activity logging.
  • Experience in healthcare, regulated environments, high-growth startups or rapidly scaling enterprise IT organizations.
Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $138,000 and $190,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, leveling, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Our Values
  • Connection: Care deeply & inspire hope.
  • Congruence: Stay curious & heed the evidence.
  • Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.