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Remote Level 2 It Support Jobs in Texas (NOW HIRING)

Qcells

SCADA Engineer - Level 2

Houston, TX ยท Remote

$105K - $125K/yr

... Technology & Innovation HQ), Qcells operates under the umbrella of Hanwha Group, a FORTUNE Global ... Provide technical support during site commissioning, factory acceptance tests (FAT), and remote ...

MaloneBailey LLP

IT Manager

Houston, TX ยท On-site +1

$92K - $112K/yr

Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems ... Strong technical knowledge of remote access technology, including Citrix XenApp, Microsoft Terminal ...

Danaher

IT Project Manager - Remote

Dallas, TX ยท On-site +1

$120K - $160K/yr

... 2 billion patients and more than three million clinicians per year. From uncovering the next ... The IT Project Manager is responsible for delivering key technical business initiatives and will ...

Nexarideexpress

IT Project Manager

Houston, TX ยท Remote

$94K - $111K/yr

... 2 years of experience in IT project management - Strong knowledge of project management ... interpersonal skills - Fully Remote - ๏ปฟHighly efficient, organized and flexible - Strong ...

Alkami Technology

IT Help Desk (DFW Only)

Plano, TX ยท On-site +1

$51K - $76K/yr

As a remote-first company, most of our positions can be remote in the US, except for key roles ... Education Level Certificate or degree for systems or network administrator from a 2 year technical ...

CommonSpirit Health

IT Portfolio Manager

Houston, TX ยท Remote

$61.74 - $101.87/hr

Job Summary and Responsibilities This is a remote position The Portfolio Manager is accountable for ... Publish executive level scorecards, status reports, and metrics to the broader organization that ...

Bestow, Inc

VP, Information Technology

Dallas, TX ยท On-site +1

$260K - $280K/yr

Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth ... least 2 years in a VP-level or equivalent executive role. * Proven track record leading IT at a ...

Exacta

IT Infrastructure & Systems Engineer

Austin, TX ยท Remote

Experience with remote infrastructure management and network security best practices * Ability to ... Ready to assist our company's staff with escalation support via a ticketing system * Willingness to ...

NextDeavor Inc.

Digital & IT Team Lead

Fort Worth, TX ยท On-site +1

$47 - $50/hr

Worth with a hybrid cadence (one day per week remote). Here's How You'll Make an Impact on the Team ... Provide hands-on technical and functional support for enterprise business applications (ERP, BI ...

The US Oncology Network

Senior IT Analyst

Dallas, TX ยท Remote

$78K - $105K/yr

This is a remote role and requires the candidate to reside within Texas. As a part of The US ... The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and ...

New

Centerbase

Head of IT

Dallas, TX ยท Remote

$160K - $180K/yr

Remote - USA Reporting To: Chief Technology Officer Compensation: $160,000 - $180,000 / year ... Support audits and evidence collection, risk assessments, third-party/vendor risk, and policy ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Texas

Remote Level 2 It Support information

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Level 2 It Support jobs in Texas? The most popular types of Level 2 It Support jobs in Texas are:
What are popular job titles related to Remote Level 2 It Support jobs in Texas? For Remote Level 2 It Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Level 2 It Support jobs in Texas look for? The top searched job categories for Remote Level 2 It Support jobs in Texas are:
What cities in Texas are hiring for Remote Level 2 It Support jobs? Cities in Texas with the most Remote Level 2 It Support job openings:
Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Texas as of August 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 7% In-person, and 93% Remote job distribution.

IT Consultant - System Administrator

Sigma Information Group

Austin, TX โ€ข On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

The IT Consultant will have the opportunity to manage the technology infrastructures for multiple clients in a variety of different industries. This includes supporting and maintaining servers, desktops, firewalls, network equipment, software applications, backup systems, and more. We are looking for a technologically-savvy, detail-oriented, and self-motivated achiever who can provide outstanding service for our clients.
A Sigma consultant must have excellent interpersonal communication skills and be able to handle multiple clients, projects, and deadlines while maintaining the ability to handle unexpected situations. Additionally, he/she must be able to handle a high level of autonomy while being able to work with and contribute to the rest of the team. Sigma consultants wear many hats and are able to remove viruses one day, solve complex server problems the next, and present high-level IT strategies to executives the next.
About Sigma
Sigma Information Group, Inc. has been providing the highest level of technology services to clients in Austin and throughout the US since 2000. We provide a variety of technical solutions for small and medium-sized businesses including managed IT services, project management, managed cloud services, backup and disaster recovery solutions, and web and application development. If it has an on/off switch, we manage it for our customers.
The Sigma team consists of intelligent and motivated individuals from a variety of backgrounds who each contribute equally to the success of the company. Consultants at Sigma are excellent problem solvers with a unique ability to explain technical details to non-technical customers. Our customers expect a high level of service and professionalism and our consultants ensure that they receive it while managing realistic expectations.
Responsibilities
  • Maintain healthy working relationships with multiple customers, manage customer expectations, and regularly communicate project status to customer contacts.
  • Understand customer business processes and goals and recommend technology solutions to improve those processes or achieve those goals.
  • Manage and plan complex technology projects including coordinating internal and external resources.
  • Task and project item delegation.
  • Runs internal and external status meetings to maintain project progress.
  • Deploy complex solutions involving a variety of technologies from the below "Preferred Technical Skills/Knowledge" list.
  • Builds new network and server environments, including the physical installation of network, server, and desktop equipment.
  • Manage, maintain, and upgrade existing servers, networks, and desktops.
  • Solve technical problems including server and desktop hardware issues, desktop viruses, software deployments, and software problems.

General Requirements
  • Bachelor's degree or 2-3 years of IT management experience.
  • Minimum 1 year as a network/system administrator, IT manager, or IT consultant.
  • Prior experience handling multiple customers at an IT consultancy or MSP is a big plus.
  • Knowledge of common business operating systems and applications, including Windows, Windows Server, and Office.
  • Strong interpersonal communication skills, both written and verbal.
  • Ability to interface professionally with customer executives and employees.
  • Ability to see problems through to resolution and communicate progress and results to customers.
  • High degree of autonomy and ability to self-manage is required.
  • Physically capable of picking up and moving computer hardware.
  • Must reside in Austin, TX, or the surrounding area, to accommodate client onsite visits.

Preferred Technical Skills/Knowledge
  • Microsoft Exchange
  • VMware
  • Hyper-V
  • Remote Desktop Services
  • Windows Server
  • SQL Server
  • Fortinet, Palo Alto, and other firewalls
  • Active Directory
  • Group Policy
  • Client Operating Systems
  • Networking and Related Concepts - Routing, Switching, Wireless, LAN/WAN, TCP/IP, DNS, DHCP, VPN, and SMTP
  • Microsoft Azure
  • Microsoft 365 and Related Technologies - SharePoint, Teams, Intune
  • Amazon Web Services (AWS)
  • Security Platforms and Concepts
  • Linux (Red Hat)

Benefits
  • Medical, dental, and vision insurance
  • Life insurance
  • Long-term disability
  • Paid vacation
  • Paid holidays
  • SIMPLE IRA for eligible employees
  • Stocked snack bar
  • Company sponsored outings
  • Fitness center onsite

Apply