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Remote Laboratory Service Engineer Jobs in Ohio (NOW HIRING)

Danaher

Field Service Engineer - Dayton

Dayton, OH · Remote

$34 - $37/hr

This position services Chemistry, Immunoassay instruments along with laboratory automation. If you ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Baker Hughes

Jr. Field Service Engineer

Sharonville, OH · On-site +1

$59K - $121K/yr

From advanced data collection technology to innovative software enabling remote collaboration ... As a Jr. Field Service Engineer, after a rigorous Technical Training Program you will be ...

Baker Hughes

Jr. Field Service Engineer

Sharonville, OH · On-site +1

$59K - $121K/yr

From advanced data collection technology to innovative software enabling remote collaboration ... As a Jr. Field Service Engineer, after a rigorous Technical Training Program you will be ...

Charter Manufacturing Company

Customer Technical Services, Technical Sales Engineer, Technical Services Representative Charter ... Remote-based in OH or WI * Travel Expectations: 50% domestic travel to US customers * Applicants ...

Pyrotek

SNIF Field Service Engineer

Aurora, OH · On-site +1

The role of the Field Service Engineer is to provide standard and advanced technical and sales ... Effectively provide remote and onsite technical support to customers on all aspects of equipment ...

Riverside Research

Remote Sensing Scientist

Dayton, OH · Remote

$91K - $140K/yr

We provide high-end technical services, research and development, and prototype solutions to some ... Bachelor's degree in Electrical Engineering, Physics, or comparable technical degree; non-technical ...

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Remote Laboratory Service Engineer information

What is the difference between Remote Laboratory Service Engineer vs Laboratory Technician?

AspectRemote Laboratory Service EngineerLaboratory Technician
Required CredentialsTypically requires a degree in engineering, science, or related field; certifications in lab equipment or technical supportUsually requires a diploma or associate degree in laboratory sciences or related field
Work EnvironmentPrimarily remote support, troubleshooting, and maintenance of lab equipment; may involve on-site visitsHands-on work in laboratory settings, conducting tests and experiments
Employer & Industry UsageUsed by biotech, pharmaceutical, and research companies for remote technical supportCommon in clinical, research, and industrial labs for sample analysis and testing

The Remote Laboratory Service Engineer focuses on remote technical support and maintenance of lab equipment, often working with clients virtually. In contrast, the Laboratory Technician performs hands-on testing and experiments directly in the lab. Both roles are essential in laboratory operations but differ mainly in work environment and responsibilities.

How does a Remote Laboratory Service Engineer typically collaborate with on-site staff to troubleshoot equipment issues?

As a Remote Laboratory Service Engineer, you will frequently work closely with on-site laboratory personnel to diagnose and resolve equipment issues. Collaboration is primarily done through video calls, phone support, and remote access tools, allowing you to guide staff through troubleshooting steps or perform diagnostics remotely. Building clear communication and maintaining detailed documentation are essential for effective problem-solving. This role often requires patience and adaptability, as on-site staff may have varying levels of technical expertise. Strong teamwork and customer service skills are invaluable for ensuring smooth operations and positive outcomes.

What are Remote Laboratory Service Engineers?

Remote Laboratory Service Engineers are specialized professionals who provide technical support, maintenance, and troubleshooting for laboratory equipment and systems from a remote location. They use digital tools and communication technologies to diagnose issues, guide on-site staff, and ensure instruments operate efficiently. Their role often includes software updates, calibration, and training lab personnel on equipment use, minimizing downtime and avoiding travel when possible. This position is vital in supporting laboratories across industries like healthcare, research, and manufacturing.

What are the key skills and qualifications needed to thrive as a Remote Laboratory Service Engineer, and why are they important?

To thrive as a Remote Laboratory Service Engineer, you need a strong background in electronics, instrumentation, and troubleshooting, typically supported by a degree in engineering or a related technical field. Familiarity with laboratory equipment, remote diagnostic tools, software platforms, and relevant certifications such as CompTIA A+ or manufacturer-specific training are highly beneficial. Excellent problem-solving abilities, effective communication, and strong organizational skills help you manage client relationships and resolve technical issues remotely. These skills ensure minimal equipment downtime, high client satisfaction, and the reliable operation of laboratory systems from a distance.
What are popular job titles related to Remote Laboratory Service Engineer jobs in Ohio? For Remote Laboratory Service Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Laboratory Service Engineer jobs in Ohio look for? The top searched job categories for Remote Laboratory Service Engineer jobs in Ohio are:
What cities in Ohio are hiring for Remote Laboratory Service Engineer jobs? Cities in Ohio with the most Remote Laboratory Service Engineer job openings:
Remote Laboratory Service Engineer jobs near you
Field Service Engineer

Field Service Engineer

Thermo Fisher Scientific

Columbus, OH • On-site, Remote

Full-time

Posted 23 days ago

Thermo Fisher Scientific rating

7.7

Company rating: 7.7 out of 10

Based on 398 frontline employees who took The Breakroom Quiz

186th of 518 rated manufacturers

Job description

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. At Thermo Fisher Scientific, each one of our 100,000 plus extraordinary minds has a unique story to tell. Join us and give to our singular mission-enabling our customers to make the world healthier, cleaner and safer. Our people share a common set of values - Integrity, Intensity, Innovation, and Involvement. We work together to accelerate research, tackle sophisticated analytical challenges, improve patient diagnostics, drive innovation, and increase laboratory efficiency. Each one of us contributes to our unique mission every day!
Location/Division Specific Information
The ImmunoDiagnostics Division (IDD) develops, manufactures, and markets complete blood test systems to support the clinical diagnosis and follow-up of allergy and autoimmune diseases. The allergy and autoimmunity product lines operate on a common automated instrument platform, Phadia Laboratory Systems, which supports both productivity and cost efficiencies in clinical laboratories around the world.
This is field-based role with preference for candidates located in the Columbus, OH area.
How will you make an impact?
IDD Field Service Engineers (FSEs) provide exceptional on-site service on highly complex and integrated systems within hospitals and commercial reference laboratories in their assigned service territories. This is accomplished through technical expertise, teamwork, and superior customer service.
What will you do?
  • Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers.
  • Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.
  • Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.
  • Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.
  • Collaborate with internal partners to resolve customer issues and improve processes.
  • Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators.
  • Increase technical competency level servicing instruments by completing in-person or online training courses.
  • Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.
  • May be required to perform other related duties as required and/or assigned.

How will you get here?
Education
  • Possess an Associate Degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience.

Experience
  • 2-3+ years of experience in related life sciences, biomedical engineering and/or technical customer-facing roles.
  • Experience with operating, troubleshooting, repairing, and calibrating complex analyzers or systems.
  • Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred.
  • Strong competency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical thinker with good engineering aptitude.

Knowledge, Skills, Abilities
  • Exercise judgment in setting work priorities and identifying next steps.
  • Able to quickly adapt to change with positive and constructive feedback.
  • Work in a fast-paced environment and operate remotely from the main office with minimum supervision.
  • Must be able to stand, bend, and/or kneel for up to two hours at a time.
  • Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet.
  • Some exposure to biohazards is a possibility during instrument service activities, as these instruments are used in biohazard environments and encounter human bodily fluids. Biohazard training, safety equipment and following SOPs will minimize the exposure.
  • Ability to obtain and possess a valid REAL ID driver's license, with a clean Motor Vehicle report.
  • Able to drive a vehicle for up to 4-5 hours at a time and be comfortable with commercial air travel.
  • Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screening be kept up to date.
  • Overtime and last-minute schedule changes may occur to ensure customer satisfaction.
  • Ability to travel up to 85% (overnight), often in less than 1 days' notice via automobile or airplane.
  • Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment.
  • Must be legally authorized to work in the United States without sponsorship.
  • Must be able to pass a comprehensive background check, which includes a drug screening.

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