Remote Laboratory Service Engineer Jobs in Massachusetts

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position
• Qualified candidates preferred to live in the Eastern part of the US.
• Easy access to major metropolitan airport
• Must be able to travel up to 75%.
• Must have a Valid Driver's License.

Join Abbott's Core Lab Informatics team supporting AlinIQ Digital Health Solutions, helping laboratories improve efficiency through automation, connectivity, and advanced informatics technology. Our pioneering technology spans the world of healthcare operations - with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

What You'll Work On

As an Informatics Technical Specialist I, you'll serve as a technical expert supporting Abbott's laboratory automation and informatics solutions.

The implementation strategy includes pre-implementation planning and preparation; software installation; connectivity; verification testing; customer training; and technical support.

In addition:

• Lead or support with leading software implementation, integration, and verification activities for customer sites.
• Support system connectivity between laboratory instruments, LIS, and IT environments.
• Conduct software installations, testing, training, and go-live support.
• Troubleshoot technical issues remotely and on-site as needed.
• Serve as the primary technical resource for customers, field service teams, and project teams.
• Provide Level 1 and Level 2 technical support and issue resolution.
• Partner with Abbott project managers, laboratory staff, IT teams, and customer stakeholders throughout implementations.
• Manage multiple projects simultaneously while meeting customer expectations and project timelines.
• Gather customer requirements and help design scalable informatics and automation solutions.
• Collaborate with global support teams to resolve complex technical issues.
• Support sales and business growth through exceptional customer service and technical expertise.
• Partner with Marketing and Product teams to identify customer needs and support future product enhancements.
• In order to be successful in this role you will have the following: Strong IT, networking, and software troubleshooting skills, excellent communication and customer-facing skills. You will also have the ability to build relationships with customers and cross-functional teams, strong critical thinking and problem-solving abilities, be comfortable managing multiple priorities in a fast-paced environment and have the ability to work independently while collaborating across diverse teams.
• You will work closely with Laboratory Managers, IT, LIS, and HIS Teams, Project Managers, Sales Representatives, Field Service Engineers, Vendors, Contractors and Senior Leadership/
• Maintain compliance with the Abbott Code of Business Conduct.
• Support continuous improvement and customer satisfaction initiatives.
• In addition, you will help healthcare organizations improve laboratory operations by implementing and supporting industry-leading automation and informatics solutions that enable better patient care.

Required Qualifications

• Minimum of 0-2 years of formal IT technical application experience is required.
• Familiarity with laboratory workflow and operations.
• Excellent communication, organization, project management, and attention to detail.
• Candidates must demonstrate strong knowledge of general networking; server technologies/ services; workstation/desktop technology; internet protocols; remote connectivity and Microsoft Windows Server (NT/2000/XP/2k3) skills.

Preferred Qualifications

• Bachelor's degree preferred with preferred areas in computer science; information systems; medical technology; or related field.
• Experience with ADD's instrument systems is a strong plus.
• A background as a medical technologist being ideal, however, other work experience within the lab environment would be acceptable.
• Additional experience in the hospital or laboratory information systems environment preferred.
• Areas of knowledge should also include virtual server; corporate virus protection products; back-up systems; firewalls; VPN client and tunnel technologies. Education or experience in medical technology or clinical laboratory science; ASCP; CLS (NCA).

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$61,300.00 - $122,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Support ServicesDIVISION:CRLB Core LabLOCATION:United States of America : RemoteADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 75 % of the TimeMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf